MINI of Austin

I had a bad tire purchased from Mini of Austin just over a year ago. My. 1st call went to VM. Next day I called again and spoke with someone who said I'd get a return call momentarily. 2 hours later I'm a year ago. My. 1st call went to VM. Next day I called again and spoke with someone who said I'd get a return call momentarily. 2 hours later I'm at discount tire where they understand customer service. Still no call back More

Steve was amazing, always approachable, and extra amazing in customer service. Did everything in a wonderful timely manner. He provided care for my welfare. Katie (finance department). profound professi in customer service. Did everything in a wonderful timely manner. He provided care for my welfare. Katie (finance department). profound professionalism and took the time to be informative and absolutely friendly & patient!!! More

Steven Guerra was my sales person!! I really love the experience and the quality of the service. Everything was very smooth and with no space for any doubt in the process. experience and the quality of the service. Everything was very smooth and with no space for any doubt in the process. More

Very nice people, but they try to sell tires all the time. I just bought a used mini with 11,000 miles and I was told I needed new tires at sixteen thousand miles. I was told it was an alignment problem time. I just bought a used mini with 11,000 miles and I was told I needed new tires at sixteen thousand miles. I was told it was an alignment problem. I had an alignment done. I had flat and was close to discount tire. They told me there was no unusual wear. I need to trust the place I get my car serviced. They told me the same thing today. Left a msg for the GM and was told he was never there. More

Horrible experience overall i went to see a truck and it was not even cleaned after i had already been talking with marco a sales guy there for days i had asked if he could get it cleaned up so i can see it was not even cleaned after i had already been talking with marco a sales guy there for days i had asked if he could get it cleaned up so i can see it and he never did also they claimed it had been through the shop already and had passed all inspections and said to me evwrything was in great shape so when i drove it i took it to a shop and had it looked at and there is thousands of dollars worth of damages under the truck so may oil leaks comong from everywhere ywt hw assured me it went thought an inspection and had no issues then him and the sales manager i think his name was jim or james where both so rude and pretty much told me they did not want to so bussines with me because i had it looked at and called them out on their lies domt let this dealership take your money they are scam artist and will try to take advantage od you worst experience ever if i could leave less then 1 star i would More

Just don't get it I will revise this review if I am somehow mistaken about something, but right now I just don't get it. I won't go into the whole story, but the servic I will revise this review if I am somehow mistaken about something, but right now I just don't get it. I won't go into the whole story, but the service was no big deal. Service manager said it should be ready in a couple of days...Friday. Fine. I called Friday, no return call, but they did send a video saying the last shop that did an oil change didn't put in a gasket and it had been leaking some oil, but it had been repaired. OK. I replied and asked when the car might be ready. No response. They were open Saturday. No call. I called again today and left a message and nothing. What the xxxx? They just don't return customer calls? They can't take one minute to say the car will be ready/won't be ready? I have an extended service contract with Mini...so I have to go to them for work. Am I just going to be ignored by them for years on end? Do I have to drive to a dealer in another city to get any kind of service I just do not see how a business can function treating customers this way. I'm not going to name any names. More

Great dealer experience, both times! Posting this review here to help offset some of the negatives. This site is a glaring standout when searching the internet for Mini of Austin (most ot Posting this review here to help offset some of the negatives. This site is a glaring standout when searching the internet for Mini of Austin (most other sites have amazing reviews). I initially came into Mini of Austin with my girlfriend who traded in her extremely old and worn down Malibu for a 2017 Hardtop 4-door. Damon assisted us with her purchase and again when I returned to buy my own Countryman. On both occasions, Damon was phenomenal (as was the entire staff here). I've purchased too many cars in the last couple of years, and have had both good and bad experiences. The Mini of Austin experience was amazing. In both cases, our trade ins were odd. Hers was a beat down Malibu (as mentioned above) so we didn't expect to get much. Damon worked with us and got what we needed to make the deal happen for her. My Mustang trade in was a unique package that most dealers ignore when evaluating it. Not this dealer. Jim (think is his name?), the manager, knew what it was and offered me more than any other dealer that had previously looked at it. These guys obviously care about the customer experience and genuinely love the cars they sell. Thats what matters to me and it's why I bought this car. There were some small details with the car that needed to be corrected. Some of the badging had fallen off, other trim pieces need to be fixed etc, but I know the dealer will come through for me. I am also a bit more OCD than your average buyer, so take this point with a grain of salt. More

Completely wasted my time I schedulled a service for my wifes Mini Countryman at this service department and after waiting a week for the service date and driving an hour to th I schedulled a service for my wifes Mini Countryman at this service department and after waiting a week for the service date and driving an hour to the dealiership, taking an Uber to work and an Uber back that afternoon, I found they had not even taken a real look at my wifes car. I was asked what The issue was when I dropped off the car that morning and the paperwork I received showed my words verbatim as the issue. There was no documentation showing any notations from a service maninics inspection of the car. I could also tell by the dust covering bolts that would require removal to access the area that it had not actually been looked at. The most they may have done would be to have hooked it up to a computer and create a readout of issues with the car but I was not presented even with that. At the end of the day they wanted me to spend money on a very expensive repair that was not required and had reciently been done elsewhere. My wifes issue with her car was resolved by me spending $68.97 online to purchase a bolt on part and it was that simple. My overall feeling is that this service department is not ran with a customer first mentality but instead a cash first mentality. My suggestion for others is to steer clear of this service department and instead spend your money with a shop that has experience with Mini Coopers. Your results will be much better. More