MINI of Austin

Customer Obsession? I am not sure what should I rate it... We spent ~1.5 hours with the Sales rep; confirmed what we want and when we want. It's been 2 working weeks - No courtesy to reply back to X num it... We spent ~1.5 hours with the Sales rep; confirmed what we want and when we want. It's been 2 working weeks - No courtesy to reply back to X number of calls. We were ready to pay then and there with additional deposit, if any. What matters is time and associated sentiments around such a purchase. Thank you, Mini of Austin! Extremely delighted Customer. More

I got great, friendly, attentive personalized service. My service advisor went beyond the call. The waiting area was pleasant and everything was explained to me as I waited for service. service advisor went beyond the call. The waiting area was pleasant and everything was explained to me as I waited for service. More

TOP NOTCH I have dealt with Mike Gardner for the last TOP NOTCH I have dealt with Mike Gardner for the last few years and he is the main reason I continue to use your service department . He has alway TOP NOTCH I have dealt with Mike Gardner for the last few years and he is the main reason I continue to use your service department . He has always been pleasant, knowledgeable and professional More

Excellent service, very courteous and thorough. Check in was on time and expeditious. Digital updates and videos during service was an unexpected plus, and the convenience of signing paperwork digitally was was on time and expeditious. Digital updates and videos during service was an unexpected plus, and the convenience of signing paperwork digitally was fantastic. More

I had a cut tire that need replacing. It was a flatless tire so I didnt get stranded. Got it home and had it towed in for replacement. Cost was reasonable and service dept. folks are great. Thanks!!! tire so I didnt get stranded. Got it home and had it towed in for replacement. Cost was reasonable and service dept. folks are great. Thanks!!! More

My buying experience was outstanding the first time two years ago that when it came time to buy another vehicle I didn't think twice about where I was going to purchase from. Truthfully Mini is the only years ago that when it came time to buy another vehicle I didn't think twice about where I was going to purchase from. Truthfully Mini is the only vehicle brand I have bought more than once in my lifespan of vehicle purchases and when I leased my Countryman in 2018 I knew I would most likely be in for a third Mini lease/purchase. I was delighted that Taylor Ricks is still part of the team at the dealership here in Austin and what started out as an exploratory call to see if he could help get me into a newer vehicle ultimately tuned into a quick, easy buying experience. Taylor understood all my needs, especially as a new dad and remembered what was important to me in terms of features from my purchase/lease two years ago. Without even having to scour the lot he had the perfect Countryman lined up and ready to present to me when I showed up for my appointment with him. Taylor is an absolute professional and let me guide the process while being super helpful while coming down to a price on the vehicle that fit my budget and needs. If you find yourself at Mini of Austin, do yourself a favor and ask for Taylor, you will NOT be disappointed and don't be surprised if you walk out the same day with a new Mini - trust me you won't regret it. Thank you again Taylor for all you did to help me out with my current family situation. More

Great service Department helped me understand what was wrong with Frank and I appreciated the communication the most. Colby made it very easy to just drop the car off and not worry ab hidden fees. Everyth wrong with Frank and I appreciated the communication the most. Colby made it very easy to just drop the car off and not worry ab hidden fees. Everything was broken down and explained to why frank needed these things. Thanks again! More

Great! Super positive experience... I love my mini, which I purchased here and the service dept. was super helpful, prompt, informative and very courteous. I highly recommend this dealership for sales and se I purchased here and the service dept. was super helpful, prompt, informative and very courteous. I highly recommend this dealership for sales and service! More

The service was exceptional. Everyone that we came in contact with at MINI of Austin was helpful and answered our questions. We had to travel far and when we arrived the vehicle was ready for us to test contact with at MINI of Austin was helpful and answered our questions. We had to travel far and when we arrived the vehicle was ready for us to test drive and purchase. More

I made an advance appointment for service for my leased Mini with the express understanding that I needed a loaner as I was told that the appointment would take a minimum of a half a day. I live out of to Mini with the express understanding that I needed a loaner as I was told that the appointment would take a minimum of a half a day. I live out of town and traveled an hour to the dealership for the appointment. After I was checked in, and I asked the service liason if he needed my insurance card for the loaner - he then informed me that they did not have any loaners available. I reiterated that I had made the appointment for a time that they could assure me a loaner. I then asked why they did not inform me in advance that a loaner was not available. I took the time off from work, traveled an hour to the dealership. I feel they have no regard for my time or inconvenience that they have caused me. More