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MINI of Austin

Austin, TX

4.9
203 Reviews

7113 McNeil Dr.

Austin, TX

78729

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Showing 203 reviews

July 21, 2021

Everyone was so nice, and friendly you could not ask for better than that I would be glad to go back with out any questions ask I would be glad to go back with no questions ask point blank. More

by Carolt438@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Garnder
Jul 22, 2021 -

MINI of Austin responded

Glad to see that you had a great experience! Thanks again for being one of our valued guests. We look forward to your next visit!

July 16, 2021

Excellent team here in Austin, Patiently answered all my questions. Damon is the best seller, honest and with a lot of knowledge of the vehicle More

by Marthajulia15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jul 16, 2021 -

Marthajulia15 responded

Highly recommended

June 26, 2021

I enjoyed my car buying experience at Mini of Austin. They were very professional, friendly and knowledgeable. I wasn’t in the dealership all day to make my purchase. I highly recommend them. More

by MiniEV21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Moreno, Sean Weaver
Jun 27, 2021 -

MINI of Austin responded

Thank you so much for your recommendation for our team at MINI of Austin. We appreciate your amazing comments regarding how you enjoyed your time with our team. Have a wonderful day!

June 21, 2021

Everyone at Mini of Austin has always been professional and courteous. The service department is outstanding and provides help, and explanations of the process along the way. The sales department staff are More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Moreno
Jun 21, 2021 -

MINI of Austin responded

Steve, thank you for the positive feedback! We are happy to know that you have had 5-star experiences with us at MINI of Austin and to know that you enjoy our Service, Sales, and Finance Departments. We value your business, and we are happy to have you a part of the family!

June 18, 2021

Twice it happened so far that they say the labor is free, but then they come back and say "Sorry - its not free" Its very Frustrating. More

by Sushi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cant name
Jun 20, 2021 -

MINI of Austin responded

Hello, Thank you for sharing your review. Your feedback is important to us here at MINI of Austin and I would appreciate the opportunity to speak with you to learn more about what happened. Please email me at tgurnett@penskeautomotive.com with your preferred contact information. Thank you, Tracy Gurnett General Manager MINI of Austin

June 18, 2021

Excellent service. Having the opportunity to spend time with the service manager, Travis Hill, was a very positive note to my visit. Thank you! The service representative Jackie. Porras was excellent, very More

by Lcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Porras
Jun 20, 2021 -

MINI of Austin responded

Thank you for taking the time to share your feedback with us. We're glad to learn we delivered such a great service experience. If there's anything further we can do for you, we are happy to help!

June 10, 2021

We had a wonderful, easy and painless experience at Mini of Austin! It was quite a refreshing change from the usual car-buying hassle. Steven Guerra went over and above what was asked. He kept us posted More

by Jean McCall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Guerra
Jun 13, 2021 -

MINI of Austin responded

Hi Jean, Thank you for your positive review. We are so pleased that our sales team provided you a welcoming, professional and an above and beyond experience with us here at MINI of Austin. We appreciate the recommendation and we look forward to your next visit.

June 07, 2021

From the moment we walked in, to the moment we drove away with our new Mini, we were treated with the utmost respect. I appreciated Tracy stopping by and having a conversation with me about the dealership, More

by KKANNEG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor (Sales) , Brad (Finance), and Tracy Gurnett (GM)
Jun 08, 2021 -

MINI of Austin responded

Hi, thank you for taking the time to write a positive review! We're glad to hear Taylor, Brad, and Tracy went above and beyond to assist you with a high level of customer service throughout the process. Congratualtions on your new ride! Please do not hesitate to reach out to us when we can work with you down the road at MINI of Austin.

May 26, 2021

Damon was a fantastic salesman at Mini of Austin! He was very knowledgeable about the mini. Because we were coming from out of town to purchase our new mini, Damon made sure everything was ready to go when More

by Skevery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
May 27, 2021 -

MINI of Austin responded

Hi there, Thank you very much for your five star review. We are pleased to know that Damon provided you a professional and helpful experience with us at MINI of Austin. We appreciate your recommendation and we hope you enjoy your new purchase. Looking forward to your next visit!

May 21, 2021

Sales department has always been great. First time using service dept. live the video they sent to better explain just what was going on with my car and what was needed to repair. More

by ATXmini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 21, 2021 -

MINI of Austin responded

We are pleased to hear you had such a positive experience with us! If you ever need more help, just give us a call. Happy motoring!

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