MINI of Annapolis

Service department was great. They are fast and dependable. I always get the appointment requested and I trust their work. They are fast and dependable. I always get the appointment requested and I trust their work. More

The service advisor Bryan kept me informed and was very helpful in getting me back on the road helpful in getting me back on the road More

Mini Service Department has Great customer service and follow through . I like working with Corey follow through . I like working with Corey More

Kept me posted on what was going on. Sent me a short video of what they found. Very professional and nice! Sent me a short video of what they found. Very professional and nice! More

Great experience. I had terrific help from Roberto Brown. He arranged two test drives and didn’t try to pressure me into buying a car - he shaped the experience in a I had terrific help from Roberto Brown. He arranged two test drives and didn’t try to pressure me into buying a car - he shaped the experience in a positive way. His approach was exactly what I wanted and he was very knowledgeable. More

It the past I have gotten great customer service, but my visit to Mini of Annapolis on November 9th was very unsatisfactory. Sean Peria said the oil change & brake fluid flush would take 1 1/2 hours and t visit to Mini of Annapolis on November 9th was very unsatisfactory. Sean Peria said the oil change & brake fluid flush would take 1 1/2 hours and that he would let me know if it needed anything else. After waiting 3 hours, I texted him so not to bother him asking about my car. He sent back a link containing over $800 of repairs that were considered essentials. He never came to me to explain what was going on. My only contact with him was when I went to him to ask how much long it would take. 4 1/2 hours later I finally had my car back. I felt I did not get customer service. I got customer neglect. I won't be taking my car back to this Mini dealership again. I am also rethinking my choice for my next car. Mini is too expensive to maintain. More

Ayan is a great salesperson. Extremely helpful and knowledgeable about the vehicle. He was very easy to communicate with. Extremely helpful and knowledgeable about the vehicle. He was very easy to communicate with. More

The service adviser was helpful and answered all my questions and I left feeling my automobile had been given first class service! questions and I left feeling my automobile had been given first class service! More

Friendly team! ! From purchase/ finance to payed off. Iv had nothing but great things to say about them. The team really humanizes their customers. They try to save ! From purchase/ finance to payed off. Iv had nothing but great things to say about them. The team really humanizes their customers. They try to save my money on repairs, scheduling me around coupons and discount windows. All around a fun time anytime I walk in. Clean facilities, and even cleaner work. More

We loved working with Elliott. 10/10 experience! We highly recommend anyone looking to check out MINI of Annapolis! 10/10 experience! We highly recommend anyone looking to check out MINI of Annapolis! More