MINI of Annapolis

My Tech made all the difference. Hw was extremely professional, accommodating and took time to explain everything to me. Hw was extremely professional, accommodating and took time to explain everything to me. More

Excellent customer service, I like how Cory Schweitzer ( the device advisor) explained everything, always happy to take my vehicle there because I know is in good hands the device advisor) explained everything, always happy to take my vehicle there because I know is in good hands More

Great service every time I have gone. The only ones I let touch my car. "JP" is the best! The only ones I let touch my car. "JP" is the best! More

Always well taken care of here! Quick service, and always willing to keep me informed of any issues that may arise. Always courteous, and fun...like my car. Quick service, and always willing to keep me informed of any issues that may arise. Always courteous, and fun...like my car. More

Brian is always friendly and professional. He keeps me up to date with any work being done and is very kind and patient with my questions. I have always been very happy with Mini of Annapolis He keeps me up to date with any work being done and is very kind and patient with my questions. I have always been very happy with Mini of Annapolis which is why I bought another car from this dealership! More

Excellent Communication and Service all the time. The Service Team is awesome. Timely and efficient service. Explains in detail what your vehicle requires. The Service Team is awesome. Timely and efficient service. Explains in detail what your vehicle requires. More

The newer service writer is not a good representative of Mini of Annapolis. The taller gentleman we have worked with in the past has been much better to work with. We had to come in for a tire blow out two Mini of Annapolis. The taller gentleman we have worked with in the past has been much better to work with. We had to come in for a tire blow out two weeks ago. We used our tire warranty(no issue). A week later a tire that was just replaced had a cut in it near the rim. No signs of impact. The tire was still holding air. It appeared either a defect or cut during installation. The newer service writer just filled it under our tire warranty without any communication. Thus we are no longer able to use the paid for warranty. When we received the car back the tire pressure sensor came on after driving 10 miles. Unacceptable to have not checked. I am truly disappointed as this is not the level of service that we have experienced in the past. It is our second Mini that is always serviced at this dealership. Will definitely think twice before going back or purchasing another vehicle from the Annapolis location. More

Justin was very helpful and made the process as soon as possible. Thank you very much possible. Thank you very much More