MINI of Annapolis

Excellent Communication and Service all the time. The Service Team is awesome. Timely and efficient service. Explains in detail what your vehicle requires. The Service Team is awesome. Timely and efficient service. Explains in detail what your vehicle requires. More

The newer service writer is not a good representative of Mini of Annapolis. The taller gentleman we have worked with in the past has been much better to work with. We had to come in for a tire blow out two Mini of Annapolis. The taller gentleman we have worked with in the past has been much better to work with. We had to come in for a tire blow out two weeks ago. We used our tire warranty(no issue). A week later a tire that was just replaced had a cut in it near the rim. No signs of impact. The tire was still holding air. It appeared either a defect or cut during installation. The newer service writer just filled it under our tire warranty without any communication. Thus we are no longer able to use the paid for warranty. When we received the car back the tire pressure sensor came on after driving 10 miles. Unacceptable to have not checked. I am truly disappointed as this is not the level of service that we have experienced in the past. It is our second Mini that is always serviced at this dealership. Will definitely think twice before going back or purchasing another vehicle from the Annapolis location. More

Justin was very helpful and made the process as soon as possible. Thank you very much possible. Thank you very much More

Always amazing customer service! Tom Hamel is the BEST! He is extremely attentive to your needs. Tom Hamel is the BEST! He is extremely attentive to your needs. More

The service advisors are attentive, the mechanics are top notch, and the comfortable and well-furnished waiting room allows me to get work done while my Mini is being cared for. notch, and the comfortable and well-furnished waiting room allows me to get work done while my Mini is being cared for. More

Appointments are easy to make, Corey provides great service, in time recommendations and completes all service, oil change, recall service, new battery and tires all in a few hours and gets us back on service, in time recommendations and completes all service, oil change, recall service, new battery and tires all in a few hours and gets us back on the road. Excellent all around More

The dealership and staff were responsive, friendly, and attentive. They worked hard to deliver for us. attentive. They worked hard to deliver for us. More

Exceeds expectations! Service team delivers timely & exceptional results. They come through when you need them. Service team delivers timely & exceptional results. They come through when you need them. More

The best feature of this dealership is it's location close to my home and the willingness of the Service Department to take care of my car (and me) in a timely manner. close to my home and the willingness of the Service Department to take care of my car (and me) in a timely manner. More

I’m new to the dealership but everyone is very nice. I received my first oil change. Thank you Annapolis BMW/Mini. I received my first oil change. Thank you Annapolis BMW/Mini. More