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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
316 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 316 reviews

January 21, 2025

This dealership has being very nice to me and to my 2004 Mini Cooper S More

by athanasas52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan (service advisor). He is the best
Report | Print
January 18, 2025

Always excellent and professional service. Highly recommend MINI of Annapolis. Great job every time. Thanks More

by robandkanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Jan 20, 2025 -

MINI of Annapolis responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2025

It’s clean and modern. The staff is friendly and very helpful. My salesman Josh was very attentive. More

by cindyelena531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Wilkins
Report | Print
Jan 18, 2025 -

cindyelena531 responded

Josh was so sweet. He was very kind and went out of his way to please. I never felt pressured. He made me feel comfortable. He went out of his way to answer all my questions. The test drive was fun too!

January 14, 2025

Service representative was great. Reception area pleasant. Service was done in a timely. No issues. More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Jan 16, 2025 -

MINI of Annapolis responded

Hi Julian, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

I have no complaints, The service rep Corey keeps you informed, The lounge where you wait is clean and comfortable More

by clove230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jan 16, 2025 -

MINI of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Corey here at MINI of Annapolis! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

Very welcoming without any hard sell tactics. They made it really easy to drop in and check things out. More

by sjneville2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rasheed and Chris
Report | Print
Jan 12, 2025 -

MINI of Annapolis responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

I still have good relationships with folks on the BMW side of the dealership. The Mini side has gone through a bit of turnover. Service will be performed efficiently and effectively. But don’t expect the More

by Mike M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel
Report | Print
Jan 10, 2025 -

MINI of Annapolis responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at the information provided so we can work towards a resolution. Eric Fischer Service Manager BMW and MINI of Annapolis Direct line- 443-603-0520 efischer@mybmwannapolis.com

January 01, 2025

All personnel were pleasant and friendly and knowledgeable. Work was performed as promised. Pick up time was actually early. Good experience overall. More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Daily, Mr Fisher, Brian
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Jan 02, 2025 -

MINI of Annapolis responded

Hi Lou, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 01, 2025

Mini of Annapolis made my car buying experience very easy and straightforward. Ayan worked with me and was extremely friendly and not at all pushy. He was helpful and answered all my questions. The dealershi More

by molly.manriquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teel
Report | Print
Jan 02, 2025 -

MINI of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Annapolis. Thanks again for the recommendation, and have an amazing day!

December 30, 2024

Everyone I worked with was helpful and made completing my purchase easy!! From sales to finance amazing to work with! More

by jaimie.bayer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim, Chris and Alexis
Report | Print
Jan 01, 2025 -

MINI of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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