MINI of Allentown - Service Center

Drove 1 hour to stop in to get the wheels taken off my car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks ar car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks are from MINI. Drove to a local BMW Dealer who searched for, but didn't have the key. Within 5 minutes they offered to blast the locks off, order a key, and ship it to me while I was away on business. That's how to do costumer service. Response to Mini Dealer- The Dealer attempted to contact through website, was away on business so was unable to respond. No offer was made to break off the wheel locks-I was only told sorry, and I would have to order a new set and wait, even though I was assured over the phone they had the key master in stock. However, while I was waiting, I did repeatedly hear the tech complaining to the BMW side of the dealership over the phone that they were taking away all his help. I finally had the situation resolved at a Mini dealer in Virginia, which while extremely busy, took the time to have one of their techs remove the bolts within 1/2 hour of my arrival. Final Update- Spoke with the GM on the phone-was very apologetic, and had looked into the situation above. Appreciative of his efforts. More