MINI of Allentown - Service Center

Always Outstanding Service at Mini of Allentown My motoring advisor Lauren Leabman, and my Service advisor Robin Cox extended tier one customer service as they always have. I would go nowhere else. My motoring advisor Lauren Leabman, and my Service advisor Robin Cox extended tier one customer service as they always have. I would go nowhere else. More

Repair and Service Brought my MINI in for tailgate module testing with data being forwarded to the BMW home office. Once data was sent a new tailgate module would be ins Brought my MINI in for tailgate module testing with data being forwarded to the BMW home office. Once data was sent a new tailgate module would be installed. After the module was replaced the car was sent to the body shop for repair . All of the service and repair was handled with the utmost professionalism and I am well pleased with the results. I want to thank Anna from the BMW Regional Office for listening to what happened and taking care of the issue with courtesy and respect. I would also like to thank Robin Cox, my Service Advisor, for handling the car from start to finish; the end results were beyond my expectations. Also, thanks to Lauren Leabman and Keith Rentschler for selling me this great car; I've put 9000+ miles on this car since mid-September and it performed beautifully. More

Prompt and Reliable Service Setting an appt. Online is quick & easy. I was able to get in wihtin the week. The waiting area is comfortable & well appointed with tv, reading mater Setting an appt. Online is quick & easy. I was able to get in wihtin the week. The waiting area is comfortable & well appointed with tv, reading material & beverages. This dealership is filled with friendly sales people & helpful service advisors. I like that the service advisors provide you with a full report of what was done & any recommended service, along with the level of importance of that service. Customer appreciation is clear with special events & the level of quality service. More

Luis! In my 5 years as a Mini owner, Luis has always been extremely considerate and knowledgeable. I trust him with my Mini! You’re in good hand with Lu In my 5 years as a Mini owner, Luis has always been extremely considerate and knowledgeable. I trust him with my Mini! You’re in good hand with Luis! Go Bills! I would be remiss if I did not mention how great Lauren is as well. She made my first Mini experience a great one! Thanks! Brian More

Needed Service Came in with a hesitation problem on our Mini. Needed ignition coils and was told that the problem would be taken care of by Mini. No charge for parts Came in with a hesitation problem on our Mini. Needed ignition coils and was told that the problem would be taken care of by Mini. No charge for parts or labor. More

Consistent excellent service You can rely on their service advisor and techs to provide quality service, fairly priced, with a level of professionalism rarely seen in the automoti You can rely on their service advisor and techs to provide quality service, fairly priced, with a level of professionalism rarely seen in the automotive industry. More

Excellent Service I recently purchased a used Mini Countryman. Come to find out it had a number of issues with it. I took my vehicle to Mini of Allentown to have it ch I recently purchased a used Mini Countryman. Come to find out it had a number of issues with it. I took my vehicle to Mini of Allentown to have it checked out and serviced. They found multiple problems with the car which would end up costing me thousands of dollars in repairs. I purchased a warranty through Mini and left my car for service. The expertise and knowledge that the Client Advisor Luis Rodriguez showed me made me feel comfortable knowing that my car was in good hands and that he would help me out any way possible. He and Mini have gone above and beyond any experience I have had with other dealerships. Though I hadn't purchased my mini at the dealership they treat me as if I bought the newest car they had on the lot. I will 100% be making my next purchase there. Having previously worked at a Volkswagen dealership and interacting with other dealerships, Mini of Allentown in my opinion provides the better service I have seen yet so much that I have praised them on social media and recommend them to all of my friends and family. I look forward to my next visit and dealing with top notch Sales and Service. More

Unmatched excellence I’ve been happily motoring in my Mini for four years. All of my service and maintenance has been performed at the dealership. Every experience has be I’ve been happily motoring in my Mini for four years. All of my service and maintenance has been performed at the dealership. Every experience has been exceptional. My service advisor has a wealth of knowledge he’s always happy to share and goes the extra mile ensuring a flawless visit. When I pickup my car after servicing it always feels like its brand new again. Not sure how they do that but I’m always smiling. So kudos to the technicians as well. I’ve owned several car brands throughout the years, this car and dealership are hands down the best of the best. Guaranteed I’ll continue to return. Thanks to the whole team! More

Robin was great The check engine light on my 2011 MINI Cooper S came on during my commute in to work on Weds. I called MINI of Allentown and they were able to get m The check engine light on my 2011 MINI Cooper S came on during my commute in to work on Weds. I called MINI of Allentown and they were able to get me in the very next day. I took my car in and I talked with Robin who I explained what the issue was and he said they'd get right on it. Not too long after, Robin came to me over in the waiting room to tell me they hadn't found anything (just a mis-fire code) but they had checked various things (wires, plugs, coil, cylinder compression, etc) and found all was good. He did state that I might want to look at the rear bushings sometime in the future. Since my car is due for inspection in Feb, I set up an appointment early next year to get both done! The staff at MINI of Allentown are all great! More

Best customer service! My expecting wife and I had the pleasure and honor to meet Robin Cox. From the minute we walked through the service center doors to when we dropped of My expecting wife and I had the pleasure and honor to meet Robin Cox. From the minute we walked through the service center doors to when we dropped off our loaner car, he kept us informed and up to date with everything that was being done. We went in for routine maintenance and he informed us of a possible issue. Long story short he took amazing care of us and exceeded our expectations. After everything was said and done we dropped off our car 3 minutes after closing(bad traffic). After apologizing for being a few minutes late, the woman behind the counter greeted me with disgust, no empathy and what can only be described as really poor manners. She somehow contacted Robin perhaps informing him that we attempted to drop off the loaner and he made it his mission to ensure that we got our car back with car seat back. I look forward to going back to Mini of Allentown for Robin, too bad we can't say the same about the woman behind the counter. More