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MINI of Allentown
Allentown, PA
1,929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 02, 2011
All in all I am satisfied with my transaction. Lauren was friendly and made the purchase easy. I spoke with Bill after the sale he he was also a pleasure. Thanks was friendly and made the purchase easy. I spoke with Bill after the sale he he was also a pleasure. Thanks More
by davidritterhouse
Employees Worked With
Lauren Leabman
November 17, 2011
Drove 1 hour to stop in to get the wheels taken off my car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks ar car after I lost the wheel lock key at an autocross. It took 45 minutes for service to tell me they didn't have a key, even though the wheel locks are from MINI. Drove to a local BMW Dealer who searched for, but didn't have the key. Within 5 minutes they offered to blast the locks off, order a key, and ship it to me while I was away on business. That's how to do costumer service. Response to Mini Dealer- The Dealer attempted to contact through website, was away on business so was unable to respond. No offer was made to break off the wheel locks-I was only told sorry, and I would have to order a new set and wait, even though I was assured over the phone they had the key master in stock. However, while I was waiting, I did repeatedly hear the tech complaining to the BMW side of the dealership over the phone that they were taking away all his help. I finally had the situation resolved at a Mini dealer in Virginia, which while extremely busy, took the time to have one of their techs remove the bolts within 1/2 hour of my arrival. Final Update- Spoke with the GM on the phone-was very apologetic, and had looked into the situation above. Appreciative of his efforts. More
by mgnards410
Employees Worked With
Unknown
November 02, 2011
We had a great experience which started with many emails since we live 1.5 hrs away. Mike connected with us, sent info, answered all our questions with emails and phone calls and went out of his way to acco since we live 1.5 hrs away. Mike connected with us, sent info, answered all our questions with emails and phone calls and went out of his way to accommodate our schedule to come to the dealership. He was more than willing to work with us in every way. Thank you Mike and MINI for a wonderful experience and a great little car. More
by rosehigs
Employees Worked With
Mike Aumann, Mike Aumann
November 01, 2011
Matt, was very friendly and personable the minute we walked in the door. He went out of his way to get my wife the car she wanted with all the options she needed. He also made every effort to get me the walked in the door. He went out of his way to get my wife the car she wanted with all the options she needed. He also made every effort to get me the biggest savings and best financing rate a valuable. I would recommend Mini of Allentown and Matt Murphy to anyone shopping for a Mini. More
by paul-odonnell
Employees Worked With
Matt Murphy, Matt Murphy
October 24, 2011
Salesman, Matt Murphy, was great to deal with. Explained and showed us how to work the car. Programmed several of the features for us too. Great customer service. and showed us how to work the car. Programmed several of the features for us too. Great customer service. More
by sfarrell
Employees Worked With
2, Matt Murphy
October 20, 2011
I was very disappointed when I found out I couldn't get a purple Mini shirt because it was not available in my size. I was equally pleased when 1 week after I took delivery of my Mini Matt sent me a custom m purple Mini shirt because it was not available in my size. I was equally pleased when 1 week after I took delivery of my Mini Matt sent me a custom made shirt. I think this was an extra mile effort on his part to assure customer satisfaction. More
by sandys12
Employees Worked With
Matt Murphy, Mary Smith, Matt Murphy
October 20, 2011
Lauren was a pleasure to work with. Her enthusiasm is contagious and being a Mini owner, she has first hand experience to share with first hand buyers. The dealership had our new car ready when we got t contagious and being a Mini owner, she has first hand experience to share with first hand buyers. The dealership had our new car ready when we got there,so no waiting around. We got the papers signed and after Lauren went over the car with us , we were on our way. More
by winkmtn
Employees Worked With
Lauren Leabman, Lauren Leabman
October 18, 2011
Ken and I are very pleased with our Mini. We are also very impressed with Mini of Allentown. We had a problem with our Mini on the second day we owned it and Mini of Allentown not only fixed the car, bu very impressed with Mini of Allentown. We had a problem with our Mini on the second day we owned it and Mini of Allentown not only fixed the car, but also Towed the car back to our house on Monday, it had been towed to Allentown on Sunday evening. Also everyone we had contact with were extremely polite and friendly. The person who sold us the car, Lauren Leabman, was excellant and extremely helpful and is still very helpful everytime we call. So to Mini of Allentown we give the highest rating. Thank You!! More
by Bishon2
Employees Worked With
Lauren Leabman, Lauren Leabman
October 16, 2011
Just received my NEW 2012 MINI Countryman today, 10/15/2011. Everyone at MINI of Allentown was just FANTASTIC, especially Lauren. She's a GREAT Motoring Advisor!!! Very personable & knowlegeable. Sh 10/15/2011. Everyone at MINI of Allentown was just FANTASTIC, especially Lauren. She's a GREAT Motoring Advisor!!! Very personable & knowlegeable. She was there for me through what seemed like an eternity til the car was in my hands. Excellent Customer Service provided quickly & efficiently by all with a friendly smile & excitement about the MINI's! Price" I answered: Great. A GREAT price coulda, woulda, shoulda been several $1,000 less but, "ya get what you pay for", and I got an INCREDIBLE MINI!!!! They all made me feel like this was going to be a fun "family" to be a part of, & I can't wait for the upcoming events & rallys. I will highly recommend MINI of Allentown to anyone who inquires as to where I got my BEAUTIFUL "NIGEL". I'm very proud & honored to drive a MINI. Now.......Let's get Motoring people!!! P.S. Did I mention Lauren Leabman was GREAT!! (Raise Worthy GREAT!) More
by DavidsNIGEL
Employees Worked With
Lauren Leabman, Lauren Leabman
October 14, 2011
Matt is really cool, and he knows MINI well, can totally feel his passion of his job! Hes really responsible, definitely feel free to call him with any questions :) feel his passion of his job! Hes really responsible, definitely feel free to call him with any questions :) More
by qinqiu
Employees Worked With
Matt Murphy, Matt Murphy
