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M & L Chrysler Dodge Jeep Ram

Lexington, NC

4.0
129 Reviews

406 Piedmont Drive

Lexington, NC

27292

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Showing 129 reviews

June 14, 2022

Do not purchase from this dealership! ! They took advantage of my husband when I wasn’t able to be there. He went in for a simple oil change and they convinced him to trade our 2019 at 2% More

by brobertsmb38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vaticon Butler & several managers
Jun 16, 2022 -

M & L Chrysler Dodge Jeep Ram responded

I am sorry to hear that you feel your experience here was not up to par. Would you be willing to give us a call at 336-780-7960 to explain this issue further?

Jun 16, 2022 -

brobertsmb38 responded

We actually called several times and spoke to several managers. On Tuesday when the manager finally called us back and we explained the situation with my father in law and how this truck has cigarette smoke odor imbedded in it we were told “ it’s your problem now” The only thing we’ve been offered was to trade it for a 2022 for 1,200 a month. This is 2 mortgage payments and we cannot afford that kind of payment. I did some research and according to the paperwork if we’re not happy and it’s for good reason then the dealership can make the decision to void the contract and give us our trade in back. I asked you all to please give us our trade in back and you said “it’s our problem now” If you’re willing to work with us then you should reach out to us. I don’t want a phone call just to say “I’m sorry” because apologies do not help at this point. My father in law is on oxygen 24/7 and we provide around the clock care for him and transport him to and from appts and he cannot breath in this truck. We have no other transportation to get him to and from appts. If you’re willing to take this truck back and work a better deal that makes everyone happy then great but if not then apologizes at this point do not help!

April 21, 2022

Beware ! !! Stay away from these crooks !! they post vehicles on autotrader and all the prices are miss leading ! VERY DISHONT PEOPLE !!!! They don't deserve More

by 1929rat
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candic Jaime
January 24, 2022

Don’t buy or go here this dealership will just waste your time. I visited due to they keep calling me and send me a letter that they will buy back my truck and will give me a 25% more on kelly blue book pri More

by Bastiangab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Insite Manager
January 22, 2022

Saw a price online. Got to the dealer which was over an hour away. Once I got there they gave mec a ridiculous price not even close to the advertised price online. . They Said I didn’t “qualify” for all th More

by btutty15
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank
December 20, 2021

Sales will tell you accessories are available and include them in the deal and after the fact tell you they are not available. Those that are you will have to hound them to get installed per the deal. Staff More

by j.byers37
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr East, Mr Brown, Colton
October 01, 2021

This is the 3rd vehicle we have bought from M & L. It was easy to purchase. My problem with them is the salesmen are gone within a week or two after purchasing. This time our salesman was Demichael. More

by jennie592003
Recommend Dealer
No
Employees Worked With
Demichael
July 29, 2021

I bought a Jeep Cherokee from M&L. Process was very simple and easy. The car was delivered to my home. Ask for Brandon, he will make the car buying process simple. More

by Brandy418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Widener
Jul 29, 2021 -

M & L Chrysler Dodge Jeep Ram responded

Thank you the 5 star review Brandy and coagulations on your purchase!

July 12, 2021

Great job excellent service. The staff was helpful and polite. I was in and out in less than an hour. Clean and relaxed atmosphere. Thanks More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kara
Aug 03, 2021 -

M & L Chrysler Dodge Jeep Ram responded

hank you for your feedback Adam! We appreciate your time in letting us know how we are doing.

June 10, 2021

Matt was such a huge help in taking care of repairs we needed to our Dodge Journey radio system!!! Decided to add a routine maintenance while they had it, so in calling Matt back his reply was “no proble More

by Whitesy47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 14, 2021 -

M & L Chrysler Dodge Jeep Ram responded

Thank you for the 5 star review. Please let us know if we can help with anything else.

June 09, 2021

Frank was great as our salesman! The entire experience was top notch! I would most definitely recommend this dealership. The only minor setback I found was that they did to offer in-home test drives. More

by tipsyztavern@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 14, 2021 -

M & L Chrysler Dodge Jeep Ram responded

Thank you for the 5 star review. Welcome to the M&L family.

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