M.K. Smith Chevrolet - Service Center

Even though I had an appointment had to wait over 3 hours fo In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too long ? More

They work fast are are very hospitable. Some places take hours to do simple things like oil changes. This one gets you in and out fast. Some places take hours to do simple things like oil changes. This one gets you in and out fast. More

Happy customer I start going to M.K.Smith Chevrolet in January 2018, to have my cars service. I must say the service is outstanding, everyone goes out of their way I start going to M.K.Smith Chevrolet in January 2018, to have my cars service. I must say the service is outstanding, everyone goes out of their way to take care of you. I am always greeted with a friendly smile, and kept up on the progress of my vehicles through a txt, which I think is great. Even Cashier is outstanding. I have grown to two other Chevrolet Dealership, I was not satisfied at all with the service, a plus that I like that M.K. Smith do their best to have my vehicle service in a timely manner. More

Service Department---Gary Garvette Gary provided outstanding customer service during my most recent visit by calling me on the date and time promised. This is the 1st time a service pe Gary provided outstanding customer service during my most recent visit by calling me on the date and time promised. This is the 1st time a service person at M.K. Chevrolet has kept there word in the past 2 years. Please hire more employees like Gary More

Estimated time of service completion right on. Had an oil change. Was in and out within the time frame given me. The service manager, Don and the service representative, Robert were both courteous Had an oil change. Was in and out within the time frame given me. The service manager, Don and the service representative, Robert were both courteous and professional. More

worse services ever nothing but problems. services manager Don was rude and did nothing to help fix any problems. got my truck back over a week late and they left parts nothing but problems. services manager Don was rude and did nothing to help fix any problems. got my truck back over a week late and they left parts lose had to take it to another dealer 130 miles after picking it up to be fixed right. More

Never go here! Went here for a warranty covered repair. On the first visit they had to order the part.. Was contacted a wk later when the part arrived and schedul Went here for a warranty covered repair. On the first visit they had to order the part.. Was contacted a wk later when the part arrived and scheduled the appointment for that following saturday. When i arrived i was told i had no appointment and the part wasnt ordered..?? Of course the service advisor who arranged all this was not there...complained to service manager and left. On the following monday at 730am the service advisor who had originally scheduled me called and started yelling and screaming at me... absolute joke.... never go here!!!! More

HORRIBLE SERVICE DEPARTMENT I go in for an oil change to be told that a motor mount is about to give out and urgent that I change it. I agree and have them change my motor mount I go in for an oil change to be told that a motor mount is about to give out and urgent that I change it. I agree and have them change my motor mount for about $450.00 dollars. The car stays the weekend and Monday I receive a call that my car is ready. I am unable to pick it up to I send my 7 month pregnant wife with my 2 year old. She takes the car home to tell me that car feels broken. I drive it just to hear an awful noise engine rocking noise and awful driving experience. Did they not test drive it? Anyone would have felt the car broken. Plus there was grease on the bottom of the driver panel and the weather strip was ripped. I took it back the following day to later receive another call that a second motor mount completely broke. WHAT? How is that possible when I had no issues to begin with, and that the weather to be told that the weather strip was already ripped? Leaving me with no options I agree to change the second motor mount for $250 as I had already paid $371 just for labor. The following day I receive a call that my car is ready. Was the car tested? I asked. No she was going to have the shop manager test drive it. WHY WASN'T THIS DONE ALREADY? At this point I am over this experience and regret ever taking my vehicle to this place. Now the rocking sound is gone, however the shocks need to be replaced. I left having to now deal with shocks and a ripped weather strip. I would rate this place NEGATIVE and angry as to why they would let my pregnant wife with my 2 year old leave the lot with a broken car to begin with. More

Worst Service department Little story of my first experience with MK Smith Chevrolet's service department. On 12/30/2015, I had previously scheduled(12/29) my new 2015 Cama Little story of my first experience with MK Smith Chevrolet's service department. On 12/30/2015, I had previously scheduled(12/29) my new 2015 Camaro SS in for its first oil change at 8am. I brought it in at 7:55am and understandably being the week before a holiday weekend the service department was very busy. I waited a couple of minutes for a service person to help me and then service adviser Howard began to help me. We proceeded to his station and he inputted all of my information and let me know it would be 2-3 hours for the oil change to be completed. I let him know that would be fine, but I needed to be to work 3 miles up the street and would be needing a ride in the shuttle. I also advised the person who scheduled the appointment the day before of this as well, and they both said it would be quick and no problem. I was advised to wait across in the customer waiting area and the shuttle would be back promptly. In a nutshell it was over 1 hour and 45 minutes until the shuttle arrived, another driver arrived in a car and took a couple of customers away who had arrived at least an hour after me. I kept asking different service advisers what was going on and they just kept saying it was a hectic morning. Finally the shuttle driver arrived, I approached the driver and was told by her that she had to go to Upland to drop someone off and I needed to wait for another driver! I had asked to speak to the service manager on several occasions and the advisers kept saying they would take care of me. I was fed up at that point and needed to be at work, I asked to have my keys back and would take my own car(as it had not moved from its parking space in 2 hours). Finally, one of the advisers(who name I did not get) said he was trying to find a car to take me to work.....I pulled my spare key out of my pocket and told them they could drop me off in my own car at work, which we did. I did not arrive to work until 10:15am. This whole process was completely unacceptable. They all apologized to me and even the driver mentioned that "they would do something to make it up to me". I received a phone call around 1pm from Howard stating that the car was ready and he again apologized for the long wait to get to work. When I arrived, I went to the cashier got my receipt and then I waited an additional 15 minutes for them to bring my car and keys to me, with no mention of this debacle. I've called and asked to speak to the Service manager, emailed and even asked they contact me through their website....and NOTHING. Never again with these guys...such a shame More

Avoid this place Didn't know what they were doing, now I need a new engine. I found one for 1/2 the price but they won't let me take my car until I pay them a ridiculo Didn't know what they were doing, now I need a new engine. I found one for 1/2 the price but they won't let me take my car until I pay them a ridiculous balance. More