M & F Auto Sales - Coors

I was interested in a Smart Fortwo and contacted this dealership and was told it had a pending sale. I was told I would be contacted if it fell through. After 10 days, I still saw it was available so I c dealership and was told it had a pending sale. I was told I would be contacted if it fell through. After 10 days, I still saw it was available so I contacted them to find out that it was again for sale but they just failed to contact me. Anyway, I dealt with a salesman, Jude (who was actually kind of nice) and the sales manager, Harlan, who is nothing short of rude and insulting. My review is to warn potential customers that: 1. They have a $349 dealership fee that is not listed in ads or anywhere on their website. Harlan feels that they do not need to list this fee anywhere and it is up to the customer to find it on the buyer’s order; and 2. They failed to tell me (before running my credit) that if I were to put a deposit down on this car, it is non-refundable. Harlan told me he didn’t feel he needed to “state the obvious.” I have purchased many, many cars in my lifetime and I have never dealt with a dealership that does not give back a deposit or a sales manager who acted like this. UPDATE: The owners of the dealership, Lydia and Michael, got involved in trying to rectify the situation. Long story short, they reduced the car by $330 after learning about the above. They were very nice and apologetic which I appreciated. I asked for detailed photos before moving ahead with the purchase (as I am out-of-state) and they did in fact send detailed photos. When I initially inquired about this car, the sales manager and salesman told me the car was in “like-new” condition. The car had no less than 15 or so paint chips and scratches. It was also missing the tow hook cover and they told me to buy it myself as it was only $12. The headlight was all foggy. A replacement headlight is over $250. The driver’s door looked like someone repeatedly bashed it against things. They tried to tell me damage in the car was consistent with the age of the vehicle. I wholeheartedly disagree. I have a 2013 Mini Cooper JCW with two very small rock chips, but then again, I take care of my vehicles. So after seeing these photos I asked if they would reduce the car further to allow for repair. They refused. Think twice before purchasing from this dealership. More

Wow! Were are so pleased with our purchase experience as well as subsequent service at M&F. Could not have been a better deal! And the service department is tops! The owner keeps his promises. Genuine integ well as subsequent service at M&F. Could not have been a better deal! And the service department is tops! The owner keeps his promises. Genuine integrity may be hard to come by these days but M&F really gained our respect and confidence. Not only are we happy with our truck purchase but we will be switching over to M&F for servicing our vehicles. Thank you M&F Auto Sales! More

I purchased a truck in March 2020 with new tires on it, 6000 miles later the new tires they put on went bad. I did not buy the tire warranty and asked for assistance to just switch out the tires and I will 6000 miles later the new tires they put on went bad. I did not buy the tire warranty and asked for assistance to just switch out the tires and I will pay the difference after the prorate of the other tires as the tires are dangerous to drive on. Well M & F Auto said it took 2 weeks for them to get the tires in and would be another 2 weeks to schedule to have them put on, so much for my safety and customer service, I will be not going back there and do not recommend them to anyone either! More

Thank you M & F Auto Sales I just bought a car from you guys on Sunday, and everyone was so helpful! We live 3 hours away, so working with such a helpful team was so important I just bought a car from you guys on Sunday, and everyone was so helpful! We live 3 hours away, so working with such a helpful team was so important to our family. Chris Pacheco was so helpful and returned all my calls promptly. Eric was ready when we arrived (earlier than regular opening time on Sunday), with all the paper work ready to go. I really appreciate all there team there did! Thanks again to everyone there who was so helpful in the process! More