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Lynnes Subaru
Bloomfield, NJ
72 Reviews
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Showing 72 reviews
November 03, 2024
I visited the dealership one hour before they closed on Thursday night. I spoke to the sales associate, Ward, who I believe is his name. If not, the salesman sits directly behind the customer service desk Thursday night. I spoke to the sales associate, Ward, who I believe is his name. If not, the salesman sits directly behind the customer service desk when you walk in. I asked him about a 2023 Subaru Forester Sport, Black, with 10,046 miles for $25,843. I brought the car information in from the cars.com website. He said he would love to show me the vehicle, but they were closing soon and asked if I could come in the next day. We agreed. I scheduled an appointment for 4:30 pm the next day. When I arrived, he was not in the office, and when we returned about ten minutes later, he was helping another customer. My husband and I were okay with waiting. However, when he finally became available to help us, he grabbed some keys, which we anticipated were for the vehicle I inquired about the night before. Instead, he walked us out and told us they sold the car around 1 pm. He said they immediately sold it as soon as he brought it over from the other lot. He then offered to show me a Gray 2018 Forester Sport, with approximately 4,000 miles, for about $33,000. I immediately turned it down because I was very clear about what I wanted to purchase, and I was distraught that he sold the car I inquired about. As a customer, he could have done several things. First, he could've called to let me know the car had arrived and asked if I would be interested in a down payment to hold the vehicle. He could've also called to tell me the car was sold instead of me waiting and coming for a useless appointment. xxxx, he could've even called and asked if I would consider other options. But he did not. Instead, they sold the car, had me wait for an appointment knowing they sold it, and then tried to cover it up by offering me an older vehicle that cost more. I do not recommend this Subaru dealer. More
by shareseyork
Employees Worked With
I think his name is Ward
August 23, 2024
Edit. 5 stars means getting it right the first time. To Lynnes Subaru’s credit, they did get it right eventually. Jeff Falk the sales GM was especially hel 5 stars means getting it right the first time. To Lynnes Subaru’s credit, they did get it right eventually. Jeff Falk the sales GM was especially helpful and did make good on processing a refund quickly for the disputed registration charges. He was polite, professional, and understanding. I’ll not be purchasing a vehicle from here or recommending this dealership to anyone else. Beware, as soon as you put down a deposit all customer service goes out the window and there are hidden fees. The initial quoted price was fair for my 21 Forester. After agreeing on the price, the salesman bumped it up claiming they did some calculations incorrectly. I accepted this and chose to spend a little more after being assured that the certified pre-owned vehicle status would come with a full warranty since it has only about 10k miles on it. At signing, they revealed the warranty only covered the power train and tried to sell me an extended warranty for almost 2k. They then revealed that the car was missing a set of keys, but said they would get them soon (I finally got new keys after several follow ups and an additional trip to the dealer 2 months later). The dealer charged me $420 for “DMV fees” with the promise that I would be refunded the difference between that amount and the actual DMV tag and title cost. After several follow ups, the dealer claimed that the fees were in excess of $500, said I actually owed them money, but they would do me a favor and cover the difference. When I got my registration, I saw that the actual DMV fees were $234, meaning that the dealer owed me over $250. The receipt the dealer sent me claimed $369 in DMV fees with a $150 service charge (that was not disclosed and is expressly prohibited by law - all fees must me itemized up front). Here I am, 3 months after purchase, waiting for a check from a deal eager to bleed me for anything they can squeeze out. Any money you think you may save here based on the list price is better spent elsewhere. More
by DAiken
Employees Worked With
Jordan Goldberg, Luis Rivera, Jeff Falk
July 22, 2024
Dishonest, told them my budget mult timed and I would cover taxes and tags, was up front and told them I did not want to waste either of our time. Had a non salesman reach out to me acting like he was t cover taxes and tags, was up front and told them I did not want to waste either of our time. Had a non salesman reach out to me acting like he was the salesman telling me he spoke to his mgr and agreed to negotiate withiin my budget. Drove over 2.5 hours to be thrown to another salesman with no acknowledgement to the agreement, come to find out it is a call center rep to drive people in. Was talking to a couple on the way out to keep them accountable and was threatened with calling cops. Get a car here at your own risk! Could not produce inspection report and tried to secretly plug tire after test drive, so much for 172 pt quality inspection More
by micjosmor3
Employees Worked With
Greg Diebold
May 21, 2024
Service is always on point always courteous, and on time Louis really knows his information and is extremely professional giving all the correct information I want to thank him and will continue to come to Louis really knows his information and is extremely professional giving all the correct information I want to thank him and will continue to come to Lynnes Subaru and will send others there for service More
by Cdanna7
Employees Worked With
Louis
April 11, 2024
Gerald is THE WORST salesperson I ever met. Did not want to honor True Car deal. Even worse, he greatly devalued my trade in as "Fair condition"! My car is in excellent condition, little mileag Did not want to honor True Car deal. Even worse, he greatly devalued my trade in as "Fair condition"! My car is in excellent condition, little mileage. Lynne's Subaru SUCKS!!!!!! Patronizing, rude, horrible customer service. AVOID THEM.... More
by ftestini8
Employees Worked With
Gerald
March 28, 2024
Took much too long and the accommodations were poor. Coffee was available not water. I was offered a voucher for a car wash that just washes that exterior and does not clean the interior Coffee was available not water. I was offered a voucher for a car wash that just washes that exterior and does not clean the interior More
by heiersharon
Employees Worked With
Do not know off hand
February 19, 2024
I have been going to Lynn's for service for 10 years and was always satisfied with the workmanship This time there were all new personnel and i was very impressed with the whole team that helped me. They was always satisfied with the workmanship This time there were all new personnel and i was very impressed with the whole team that helped me. They were pleasant and extremely helpful. My technician Aryanna was the best he kept me up-to-date and was the most honest technician that has worked on my car. I will continue to use Lynn's Service Center More
by joanminichini
Employees Worked With
Arianna
September 23, 2023
Since the service dept has been revamped the service has improved significantly like the videos ability to book on line prompt and courteous service ability to get transport if needed follow up online cou improved significantly like the videos ability to book on line prompt and courteous service ability to get transport if needed follow up online coupons just much better More
by Jrhsci
Employees Worked With
Juan Luis Ayana
