Lynn Layton Ford - Service Center

Horrible experience with a Warranty job. Very displeased with the whole situation. 21’ f-150 died in left lane of interstate with my family, to after 3 weeks my truck was at the dealership Very displeased with the whole situation. 21’ f-150 died in left lane of interstate with my family, to after 3 weeks my truck was at the dealership with no one knowing it was there, to being nearly 3 months my truck was at the dealership. Finally my truck was brought into the shop on a Friday morning and was ready to go Tuesday morning. All it was, was a bad fuel pump. this is the ‘high points’ of my displeasement More

Always enjoy working with Joe to get our vehicles serviced and all your staff are very friendly:) serviced and all your staff are very friendly:) More

Enjoyed the complementary pick up and delivery for servicing my vehicle. Would recommend this Ford dealership. servicing my vehicle. Would recommend this Ford dealership. More

Several issues from poor management and mistakes. That's all. That's fairly common for dealership service departments I think. Poor service. Expensive. Slow. Lies. Normal. The friends and family disc That's all. That's fairly common for dealership service departments I think. Poor service. Expensive. Slow. Lies. Normal. The friends and family discount that was given to smooth it over was appreciated but paltry in comparison. More

They were rude to my wife and did not explain the results. She asked to take a look at another issue with no feedback. results. She asked to take a look at another issue with no feedback. More

Quick and efficient experience. Brake replacement took less time than I anticipated. Will use again. Brake replacement took less time than I anticipated. Will use again. More

WARNING: Do not trust Lynn Layton Ford in northern Alabama to honor their coverage and warranty service. They have had my vehicle for almost three months and have been sitting on it while doing nothin Alabama to honor their coverage and warranty service. They have had my vehicle for almost three months and have been sitting on it while doing nothing to fix it. The dealership where I bought the car has tried multiple times to contact them and had had to leave messages that they have refused to return even to give status reports. And this is far from the only issue I've heard about with them sitting in warranty repairs while the vehicle owners continue to have to make payments on a vehicle they can't drive or accrue further debt on said vehicle because Lynn Layton Ford lacks the integrity to deal with warranty coverage in a timely manner. And I fully intend to warn others elsewhere on social media about this company. More

They told me to bring it over and they would fix my air conditioning. I brought it over and it was there for about a week before they said they were three weeks out. I picked it up. I called back and begg conditioning. I brought it over and it was there for about a week before they said they were three weeks out. I picked it up. I called back and begged to get it in. So they did fix it when iI brought back a 2nd time. Nice guys at service dept, but looked drastically understafed. More

I made an appointment to have my 2018 f 150 lariat fixed, there was a leak from the moon roof. I was told they get to it the next day. The next day they didn't call. I waited to the next day and was told it there was a leak from the moon roof. I was told they get to it the next day. The next day they didn't call. I waited to the next day and was told it would be reddy the following day. I called the next day it wasn't reddy. I called the next week, it had been a week and a half. And was told, it wasn't reddy. I told them I would be over to pick up my truck and have some other dealer to repair it. I thought since I made an appointment, that it would would repaired on that date. But it wasn't. I have always had good service at Lynn Layton ford. I have purchased several ford's from Lynn Layton over the years and never had a problem. I was always treated right at the service dept, no one else has ever serviced my vehicle's. I will now have to go to another dealer. More

Excellent service they absolutely go the extra mile to ensure they take care of their customers. ensure they take care of their customers. More