Lynn Layton Ford

If you are looking for Customer Focus dealership, go to Lynn Layton Ford in Decatur. Al. Ryan E and his manager show me that there are people out there that works at being Customer Focus, I was impressed Lynn Layton Ford in Decatur. Al. Ryan E and his manager show me that there are people out there that works at being Customer Focus, I was impressed and will buy again from this dealership again and looking forward to having my vehicle serviced. More

Ricky , takes care of my business. Just simple , he takes care of my business, keeps it simple Just simple , he takes care of my business, keeps it simple More

The most challenging part of our experience was trying to get someone to answer our phone call when we reached out to check on the status of the truck. We tried several times between our travel back from a get someone to answer our phone call when we reached out to check on the status of the truck. We tried several times between our travel back from a vacation and our trip to a funeral. More

Great communication and was always easy to get information. Will buy from this dealership again. information. Will buy from this dealership again. More

Easy to coordinate services, but they haven’t uploaded them to my Ford application. Also, they told me I had a leak on a transfer case for my one year old truck so I’d have to wait an extra 40 minutes. Af them to my Ford application. Also, they told me I had a leak on a transfer case for my one year old truck so I’d have to wait an extra 40 minutes. After waiting the prescribed time, they finished my scheduled service but informed me they didn’t have the transfer case seal. Now, they did say they would order the part and notify me of its arrival so I could have it replaced then, but I live 45 minutes from the dealer. Additionally, I had asked about another part at my last service that was never ordered and I was never informed about. Because that part is an interior rubber window seal I didn’t make mention of it this time. But repeated issues are starting to make me regret my $80k purchase. Should I have gone to Chevy? More

Sales team was extremely fast and cooperative with no hassles. Direct salesman was very accommodating to my time frame and needs hassles. Direct salesman was very accommodating to my time frame and needs More

This was the best new car experience I have ever had. Our salesman , Trent, was very nice , he answered all the questions we had and never seemed bothered at all. I will definitely put this dealership fi Our salesman , Trent, was very nice , he answered all the questions we had and never seemed bothered at all. I will definitely put this dealership first, the next time I buy a new vehicle. More

I APPRECIATE THE GREAT STAFF WHO VERY RADIDLY ASSIST TO CORRECT ISSUE ON MY TRUCK! thanks! CORRECT ISSUE ON MY TRUCK! thanks! More

Ricky Drake is my "GO TO" guy at Lynn Layton Ford. He always comes thru for me when I need a fleet vehicle. Honest and dependable ......Another thing that pushes me to LLF is the fact that there are He always comes thru for me when I need a fleet vehicle. Honest and dependable ......Another thing that pushes me to LLF is the fact that there are "NO DOC FEES". Thanks for not doing DOC FEES. I have heard numbers like $895 and $995 DOC FEE at other dealers. Not at LLF. Thanks. and keep up the GREAT work! See Ricky -- he will help you. More

Shane Black is the best salesperson that I have ever dealt with. I absolutely felt no pressure in the buying process and he quickly provided the information to all the questions that I had. I purchased dealt with. I absolutely felt no pressure in the buying process and he quickly provided the information to all the questions that I had. I purchased the truck from out of state and drove to get it. Once I arrived at the dealership, I was out within 30 minutes on my way back. Everyone was very pleasurable and knowledgeable. I ordered a truck bed and it came in after I picked up my truck. Shane drove and hand delivered it to me (out of state) on his off day. That speaks volume about his commitment to his customers. I will go to Shane from now on my next vehicle purchases. Thanks Again Shane.. More