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Lynch Chevrolet Cadillac of Auburn
Auburn, AL
186 Reviews
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186 Reviews of Lynch Chevrolet Cadillac of Auburn
March 30, 2016
Truly despicable buying experience My wife and I started off looking for a nice used Cheverolet Tahoe or Surburban. We're not made of money, but want to get the most we can for our mone My wife and I started off looking for a nice used Cheverolet Tahoe or Surburban. We're not made of money, but want to get the most we can for our money. These people are in my opinion the lowest form of xxxx. The whole experience only reinforced my negative opinion of car salesman. Now to the the meat and potatoes. As I said we had been looking for a few days for a used Suburban or Tahoe. The one at Lynch popped up one day and we knew it could be the one. During lunch, my wife and I rode over for a test drive and to look it over. Sure enough, we both liked it. It seemed to be a decent price, but had high miles. It was a 2011 Suburban to be exact with 147k miles on it. Yes, a lot of miles, but it's what we can do. After agreeing that we'd like to talk about getting the truck, we went inside the sales office to start the little sales dance. Even though i told the saleman exactly what i had and what i was paying and if that wasn't good enough i understood and we would keep looking. (I brought my own financing) We still had to do the dance.. i threatened several times to leave, but they had my keys looking over our trade..... Finally 4 hours, we are able to come to an agreement and we leave with the car. Any guesses what we paid? you got it, the exact amount to the penny of what i said i had 4 hours earlier. Now, being a reputable dealership, i figured I could trust them to be selling me a truck they had at least looked over to verify any major issues... obviously that was wrong. so the next morning, i notice the oil change sticker up in the corner of the front windshield. xxxx thing was a thousand miles overdue for an oil change. Oh well, not a big deal.. i can pay for an oil change. a few days later I take it for an oil change and find out that "oh yeah, 2011 models and newer GM's need a special oil, it's going to cost 70 bucks... nice!! again, not their fault, but darn, don't have have a service department that does this stuff all day? how far would it have gone if they had said, "hey, we filled you up with gas and just changed the oil. you don't have to worry about that for a while." But alas no, they didn't even put gas in it. Now the fun starts... About an hour after I drop the truck off, the service tech calls me and says he has a couple of things to talk to me about. He says the transmission fluid is almost black and looks like it's never been changed, the oil was actually 2 quarts low and the rear differential fluid is very low... holy crap, that's a lot to take in on a car that's only 2 weeks old to me. I then start telling the guy my situation, being a truck we just brought and how unhappy i am that i have to do all that just after buying the thing. he asked where i bought it and i tell him Lynch. He tells me that dealerships like that are supposed to do a 132 point inspection of used cars and all that jazz before they go and resale them...I'm thinking, "oh good, maybe it was just traded in the day before our purchase and they just never had time. i'll call the GM of the dealership and straighten this all out" i'm going to wrap this up, i know i'm going really long.. Pretty much what happened when i called was that he told me that i should have been told this was an "As is sale" with no warranty or an liability to them... first off, i never once "blamed" them for anything. all i did was ask why i bought a truck that was 2 quarts low on oil and fluids never even checked. I was promptly told this was a high mileage vehicle and they don't do any of that on vehicles like this, that they don't offer them to the public, they normally just take them to the car sales... well guess what, i found the car on their website. how is that not offering it to the public? the GM, Mark Hall, never once offered an apology, never offered to do anything to reconcile. He only wanted to belittle my $20000 purchase and try to make me feel like xxxx for buying a used car. He told me he pays his technicians $30 an hour and pretty much they had better things to do. Again, i have to tell you, I never once got rude with the guy, never accuses him of anything, never attacked him what so ever. I finally just hung up in the middle of one of his sentences before i did something i would regret. Please people be aware of what you're getting into if you go to this dealer or any other Lynch dealers, they all know what they're doing and they all want to make as much money from you as possible. More
by ingrawc
Employees Worked With
Mark Hall
March 13, 2015
Lynch Chevrolet had the truck I was looking for! Lynch Chevrolet and John Faulk was outstanding in the purchase of my new truck. I knew the color, body style and other options I was looking for and I Lynch Chevrolet and John Faulk was outstanding in the purchase of my new truck. I knew the color, body style and other options I was looking for and I found it at Lynch Chevrolet in Auburn. I looked for a couple of months at local dealers and online, I found it online Sunday night, talked to John Monday about it and sealed the deal over the phone Wednesday from 250 miles away and picked it up on Friday a week ago! John Faulk was great and very helpful! Great job Lynch Chevy!! More
by Scott Calvert
Employees Worked With
John Faulk
February 17, 2015
customer experience My son came in to look for a vehicle and was double teamed by salesmen. Very bad experience for a first time buyer.. I'm sure the toyota dealership ne My son came in to look for a vehicle and was double teamed by salesmen. Very bad experience for a first time buyer.. I'm sure the toyota dealership next door will be more than happy to take your business... More
by lisalewismack
Employees Worked With
new salesman
January 29, 2014
My 2010 impala has had problem after problem. I have spent out as much money on repairs then I've made payments. I still have several hundred dollars worth of repairs to have done and I still owe anothe spent out as much money on repairs then I've made payments. I still have several hundred dollars worth of repairs to have done and I still owe another 4 yrs of payments. I advise anyone to not buy a used car from here and don't use there service center. I've heard sorry a like mine from other customers but I tried them anyway. Every time I get a repair there is something else major that happens a few months later. More
by Dlark75
Employees Worked With
Idk
August 15, 2013
John Faulk is a great guy and a wonderful salesman. He was very knowledgeable and just an all out great guy with a sense of humor. Everything about John was great! People, if your looking for a new chevy was very knowledgeable and just an all out great guy with a sense of humor. Everything about John was great! People, if your looking for a new chevy or caddy, go talk with John Faulk, he will try to get you the best deal. Sincerely, Mike Perry More
by michaeldostonperry
Employees Worked With
John Faulk
August 02, 2013
My sales rep Lee Andrews was very professional, he provided great customer service and i highly recommend for anybody to come to lynch chevy for there auto purchase. provided great customer service and i highly recommend for anybody to come to lynch chevy for there auto purchase. More
by krizialr
Employees Worked With
lee andrews
July 27, 2013
I just purchased a new Cadillac from this dealership. It was the second car that I have bought from them because of the way I was treated. The sales team are friendly and professional. They made my experien was the second car that I have bought from them because of the way I was treated. The sales team are friendly and professional. They made my experience fun and stress free during the entire time I was there. I would highly recommend this dealership when buying a new or used car. Also, the service department works hard to meet all of our needs when maintenance or repairs are needed. Special thanks to John F. for dealing with me over the months it took for me to finally get the car I really wanted. More
by JRAM1
Employees Worked With
John Faulk
July 11, 2013
Lee was so helpful. I called almost everyday for a week before purchasing my New 2013 Chevy Cruze to make sure they still had it on the lot. When I got there I did not see it anywhere but Lee made sure to before purchasing my New 2013 Chevy Cruze to make sure they still had it on the lot. When I got there I did not see it anywhere but Lee made sure to take it off the lot so no one would come and get it before me. I fell in love with the car and Lee made my first car buying experience very smooth. Even though I had to go all the way to Alabama to find the car I wanted it was well worth it. All the Georgia dealers I had contacted beforehand were giving me the run around and it was so obvious. More
by BrittanyD
Employees Worked With
Lee Andrews
July 06, 2013
This dealership will lie to customers but i refuse to give them my business and I feel no one should give them their buisness neither. I am currently deployed and prior to leaving I granted my mother pow give them my business and I feel no one should give them their buisness neither. I am currently deployed and prior to leaving I granted my mother power of attorney to handle all my finances as well as trade in my vehicle for me to get a new truck. After going online, I found a truck that I really wanted and I emailed my mother the exact one I wanted. She consulted with a salesperson by the name of John and they discussed the prices and arranged for my mother to drive almost a hour from where she lives to bring my car in to get a appraisal and start the paperwork for the truck, xxxx I was even going to put down a huge down payment. Well long story short the guy lied to my mother when she got there, and told her the truth that he sold the truck two days ago instead of telling her on the phone before she even drove all the way down there. He lost a sale that day because he is a liar and did nothing to accomadate my mother. If you buy from this place thats your decision but I wouldnt advise anybody to buy from here. It's funny how I serve two tours to defend this country and I cant even depend on an American to take care of my mother and ensure I get the truck that was promised to me. It's sad, but like I said, I will never buy from this garbage establishment! By the way if there is any other dealers out there they want a great condition 2006 dodge charger and a Soldier willing to put down $5,000 to get in a a 2013 or 2014 cheverolet silverado, my email is with this review. I'm still confused as to how the xxxx this dealrship on has great reviews, let me guess you all write them yourself huh? More
by geri0486
Employees Worked With
John (Salesperson)
June 24, 2013
Personnel at Lynch were knowledgeable, courteous, and helpful. There was no pressure, just cooperation to assist in finding a product that would suit our needs. helpful. There was no pressure, just cooperation to assist in finding a product that would suit our needs. More
by NewLarry
Employees Worked With
John Faulk
