Bob Fish Buick GMC - Service Center

Damaged my vehicle Damaged the leather interior while making a repair- never said a word to me . I saw it after I pulled out . The following day I found more damage. Tha Damaged the leather interior while making a repair- never said a word to me . I saw it after I pulled out . The following day I found more damage. Thankfully I took a bunch of pictures of the car’ interior. I needed them to get the damage covered. I thought we would try to support our local shop rather than go to Milwaukee - this was a poor choice on my part. Then the service tech with two other co workers sat at the desk talk g about us and looking at us right in front of us. DO NOT use Bob Fish unless you want a terrible experience! More

Wrong Hitch Things started off good. I called and asked if they install a 2 in hitch on my new 2015 Encore. They said sure and w/in a few minutes called me ba Things started off good. I called and asked if they install a 2 in hitch on my new 2015 Encore. They said sure and w/in a few minutes called me back with a quote for the hitch and installation. I clarified it was for a 2015 encore 2 in hitch. "Yes, will see you next week" vehicle was dropped off, phone call received couple hours later stating hitch is on. Went to pick up vehicle, paid the bill, looked at my hitch, and it was THE WRONG SIZE!!!! Went back in to the service dept, told them it was the wrong hitch. Nobody knew anything. Finally someone directed me to the parts dept. The salesman told me 1 1/4 is what the factory recommends...In a not so friendly manner. No apology, no offer to put the requested size on. The least they could have done is thrown in a 2 in adapter. " Fleet Farm sells them" is what I was told. I said...maybe next time try calling the customer before installing a non requested part. Bob Fish is not known for there customer service, but I took the chance thinking...."it's a Hitch, how could they possibly screw it up" Lesson learned. I, like many people In this community, will not go back or recommend doing business with this dealership. More

Where to being. I have been taking my Buick Rendezvous to Bob Fish for a few years. There has been an increasing decline in quality of work. Recently I took my Rendezvous for some work 7/13. I had comp to Bob Fish for a few years. There has been an increasing decline in quality of work. Recently I took my Rendezvous for some work 7/13. I had complaint a squeeking coming from tires. Supposedly fixed problem, Heat shield? Stopped for a week, then started again. Took it back 2 weeks later, for same thing, no problems found. Problem gradually increased and took back 9/13. Now they state my rotors are warped and should replace all pads and rotors and charged me 75 $ for looking at it. Previous issues included wheel nut covers falling off after a service. I also had taken my Saturn vue manual trans. in for work. When I picked up the vehicle I was informed that they did not have an employee available to bring my car up because they didn't know how to drive stick. I was asked to walk back to the service area to get my vehicle. Really? after I again told them to get my vehicle and a 10 minute wait a mechanic brought my vehicle around. This was that last straw for BOB FISH. Never again. I'll take my brake work to Midas. Brian More

I brought my car in for new tires and I found the service prompt, efficient and the price comparable with online tire suppliers. I will go back again. prompt, efficient and the price comparable with online tire suppliers. I will go back again. More

The employees at Bob Fish were terrific. They were honest and did a great job with repairs and service for my suburban. I will go back to Bob Fish everytime I need anything done on my automobiles. honest and did a great job with repairs and service for my suburban. I will go back to Bob Fish everytime I need anything done on my automobiles. More

I recently had the head gaskets replaced on my 1999 Seville SLS. besides the $3000 bill and the 6+ trips back my vehicle has never been the same. The head gasket job had to be done twice and on the s Seville SLS. besides the $3000 bill and the 6+ trips back my vehicle has never been the same. The head gasket job had to be done twice and on the second time the AC was reinstalled without any gasket so naturally no AC. The car also burns 2 qts of oil every 700 miles. Thanks Bob Fish! Just an overall bad experience More