Luxury Warehouse North
Hendersonville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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One unhappy customer Bought a 2008 BMW 550i from Keith Hert at the end of November. This car was for my son for his 16th birthday. He and his mother test drive the car, a Bought a 2008 BMW 550i from Keith Hert at the end of November. This car was for my son for his 16th birthday. He and his mother test drive the car, a short test drive because it started raining. Went back a day later a let him drive it again, again another short drive. It was after I got off work and was late in the evening. We smelled something and the low coolant light came on. Went back to the dealership to return the car. Told Keith about the concern I had and that we would go home and talk about it. He stated that another customer had driven the car earlier in the day and emailed him to tell him he would take the car. He stated that since we had driven it the day before and was driving it when he got the email from the interested buyer. We had the right to the car first. After talking with his mom we left a deposit on the car. I went back the next day with a check from the bank for the car. So far so good. Take the car home and put it in the garage. This is a 16 th birthday present for my son who's birthday is in march. Long story short we put about 300 miles on the car in the next 3 months. Every time my wife drove the car she complained it smells like something was burning. So I call Keith to explain the situation, he says Robbie is out of town and he will talk to him when he gets back. So I take the car to the shop to get it checked out. The valve covers are leaking oil badly, and have been. You can not see the oil leak from under the hood. But when it was put on a lift and the aero shields removed from the bottom, the bottom of all the BMW's are covered. Someone attempted to rig the leak at some point, which was just temporary enough to not show up for a while. Called Keith back again to tell him what we found and how much it was going to cost to repair.$2000.00. I check with several shops, including the one they use. Anywhere from $ 1800.00 and up. Ask if the would let me trade the car back or help with the cost. I was told sorry for you issue. But you put over a 1000 miles on the car. I did not make sure the miles on odometer statement was correct, the were of by 769 miles. That is on me.... They made good money on this car, and would not stand behind it.. I have a son that turned 16 on march the 20 th that could drive his new car. Buyers beware.... I have learned a valuable lesson... have someone check out the vehicle before you buy. More
Traveled from another state to purchase. I purchased a great used vehicle at a good price with excellent customer service. Mr. Earlie was willing to negotiate without me feeling any pressure I purchased a great used vehicle at a good price with excellent customer service. Mr. Earlie was willing to negotiate without me feeling any pressure. More
An Absolute NO BRAINER for Purchasing a Quality Used Vehicle I needed a bigger 4-door sedan for transporting my 3.5 year old child - I made one call to Robbie & Trent, assessed what I had relative to what I need I needed a bigger 4-door sedan for transporting my 3.5 year old child - I made one call to Robbie & Trent, assessed what I had relative to what I needed, immediately presented me with multiple options, had (the car I ended up purchasing) ready for a test drive within the hour, and financing options that same evening...Prompt. Professional. Pleased. I challenge anyone else to experience anything other than those three "Ps" when purchasing their next automobile from Luxury Warehouse!!! More
Excellent experience for a long distance purchase My wife and searched all over for a truck for our son and took a 100 mile chance. Best "chance" ever taken! Never knew dealing with a car dealer would My wife and searched all over for a truck for our son and took a 100 mile chance. Best "chance" ever taken! Never knew dealing with a car dealer would be this easy and enjoyable. The description and pictures provided on their web site Luxurywarehouses.net were spot on. No surprises other than the price and hospitality. Our son fell in love with truck. Once we got it home I wanted to keep it for myself but the wife and son would not let it happen. The experience we had will surely bring us back in the future when my wife and I are ready to purchase again. We will not mind traveling 100 miles for their professional service. Thanks Trent for a wonderful experience. More
Excellent Experience My husband and I were looking for a Hummer and my husband found a website called Luxurywarehouses.net he started searching for hummers and found one t My husband and I were looking for a Hummer and my husband found a website called Luxurywarehouses.net he started searching for hummers and found one that we liked. So I got on touched with Trent Earlie who is awesome he was very professional, and friendly made you feel like family. He made sure that the Hummer was available for us to look at and test drive. If you are looking for a car, SUV, or truck Mr.Trent is who u need to see if you want experience warm welcome, excellent customer service, and no waiting in line for a sales rep to cone see you. This was the best car shoping experience I've had after driving 3 in half hours it was worth it. Thanks Mr. Trent Earlie The Beans More
Great, HONEST place to purchase a car. This car dealership is a perfect place to purchase a car. Trent made the transaction fast and easy. A great selection of vehicles. Trent is a great This car dealership is a perfect place to purchase a car. Trent made the transaction fast and easy. A great selection of vehicles. Trent is a great guy! We purchased the car for our daughter and now we are going back to possibly purchase one for ourselves. More
Integrity From the introduction to the final transaction, everything was seamless. I felt confident in their word with their professionalism and genuine caring From the introduction to the final transaction, everything was seamless. I felt confident in their word with their professionalism and genuine caring attitude, which made the buying experience very pleasant. More
Great Experience Everyone here was extremely helpful and used their knowledge to truly make sure that I was happy with the car that they helped me select. I left feeli Everyone here was extremely helpful and used their knowledge to truly make sure that I was happy with the car that they helped me select. I left feeling satisfied in my decision and comfortable in knowing they did the best they could to help me in price and quality. Highly recommend stopping by if you need a vehicle. More
Twice as nice! Our first experience with Luxury Warehouse was the reason our second even happened. Right off the bat there was a family feel to dealing with them. We Our first experience with Luxury Warehouse was the reason our second even happened. Right off the bat there was a family feel to dealing with them. We rolled in with our family mini van and rolled out in my wife's dream car. Keith and Trent were helpful and patient and that continued throughout the process. Needless to say but we returned just recently and I purchased one amazing truck for myself. Now it's almost time to purchase a vehicle for my oldest child. We already know where that will be. Give them a holler you won't be disappointed with the service. More
A Fantastic Experience in all respects From the very beginning of our dealing with Trent at Luxury Warehouse we were treated with the utmost respect and courtesy. He was very flexible with From the very beginning of our dealing with Trent at Luxury Warehouse we were treated with the utmost respect and courtesy. He was very flexible with us driving the vehicle and also with any concerns we had. The other individuals at the dealership were also great. We could not have had a better experience and would recommend this dealership to others. More