Luxury Motor Cars

This place is a scammer. You go thinking you’re paying one price they advertise. Then they jack it up 10 thousand dollars more . Please take my advice . Never go here . You w You go thinking you’re paying one price they advertise. Then they jack it up 10 thousand dollars more . Please take my advice . Never go here . You will be very disappointed for even driving in More

WARNING to Car Buyers My name is Chris Richardson from Norfolk, VA, and on August 4, 2025 I traveled over 300 miles by train and bus to purchase a 2020 Dodge Durango SRT from Luxury Motor Cars in Hil from Norfolk, VA, and on August 4, 2025 I traveled over 300 miles by train and bus to purchase a 2020 Dodge Durango SRT from Luxury Motor Cars in Hillside, NJ. The vehicle was advertised online for $36,001, and they even promised me an extra $750 off when I came in, making me believe I'd be paying $35,250 plus normal dealership fees. That price lined up with a KBB Great Value, which is why I made the trip. What actually happened: When I got there, they inflated the total with over $12,500 in bogus fees, destroying the deal and pushing the price far beyond KBB value: $3,995 "PREP w/ Recon & LMC CE" $1,875 "Prep/LoJack" $995 "Appearance Package" $399 "USWC Theft Protect" $2,100 "10% NON finance fee" a penalty for paying cash! The car itself? Dirty, grass clippings and dirt stuck to the body, interior smelled like smoke, and visible dirt inside and out. There was zero sign of the $5,000 "prep/appearance" work they tried to charge me for, let alone even hit with a garden hose. Definitely no ceramic coating. This is classic bait‑and‑switch. They use an artificially low price to get you on the lot, promise fake discounts, then pile on thousands in hidden charges when you're already there, knowing most people won't walk away after spending the time and money to get there. I walked away, but it cost me an entire day of travel, train and bus tickets, and wasted hours. If I had gone through with it, I would have overpaid by thousands for a dirty, poorly presented vehicle with an inflated price tag. My advice: Avoid Luxury Motor Cars at all costs. If this is how they treat you before the sale, imagine what it's like after they have your money. -- Chris Richardson, Norfolk VA I am posting this review everywhere to warn others until they stop scamming people. More

Misleading Pricing and Bait-and-Switch Tactics – Beware I had a deeply disappointing experience with Luxury Motor Cars while attempting to purchase a BMW X7 listed for $46,000 (plus taxes and fee Beware I had a deeply disappointing experience with Luxury Motor Cars while attempting to purchase a BMW X7 listed for $46,000 (plus taxes and fees, totaling $52,150). I obtained a TrueCar purchasing certificate confirming that price and spoke with their internet sales rep, Darius, who assured me over the phone that the price was firm and all I needed to do was come in to finalize the sale. Despite those assurances, when I arrived at the dealership, the price was not honored. Additional fees and inflated charges began to appear—fees that had never been disclosed previously. When I pointed out that this appeared to be a classic bait-and-switch situation, and mentioned I’d be filing a formal complaint, I was told by the sales manager, Richard, that they were refusing to sell me the vehicle at all and asked me to leave. This kind of behavior is not just unethical—it may be illegal under New Jersey consumer protection laws. I’ve since filed a complaint with the NJ Attorney General’s office and contacted legal counsel to pursue the matter further. I’ve also notified banks that work with this dealership about my experience. Buyers beware: If you’re considering this dealership, be cautious of their advertising practices. Make sure to document everything, and if you feel misled, don’t hesitate to report it. The only way to hold businesses accountable is through transparency and legal follow-through. More

Terrible people, avoid being lied to, I walked in preapproved, they instead “tried their banks”, 6 hours later to only go with the bank I was preapproved for 7% higher, still hassling me a month afte preapproved, they instead “tried their banks”, 6 hours later to only go with the bank I was preapproved for 7% higher, still hassling me a month after I paid the deposit and signed the paper work More

STAY AWAY! BAD PEOPLE. Complete waste of time. Classic bait and switch as they lure you in with low prices then try to gouge you for thousands of $ in nonsen BAD PEOPLE. Complete waste of time. Classic bait and switch as they lure you in with low prices then try to gouge you for thousands of $ in nonsense fees (vehicle prep, $3,995, LoJack $2,495, ETCH aka window etching $899). I feel sorry for the customers who fall for this nonsense. More

Absolutely phenomenal experience! Great prices wonderful customer service . Rich and uzo were phenomenal! From start to finish, the whole experience was easy quick and these sales men Great prices wonderful customer service . Rich and uzo were phenomenal! From start to finish, the whole experience was easy quick and these sales men are the most wonderful funny kind caring men we have come across ! Will be sending all family and friends to this dealer ! We wont be doing eork with anyone else! Thank you again for an amazing experience and a beautiful truck !!! More

This has to be one of the shadiest, unethical dealerships I ever experienced. Called to make an appointment to see a X850i. Got back....negotiated price and it APPEARED we had a deal. Then the shenanigans I ever experienced. Called to make an appointment to see a X850i. Got back....negotiated price and it APPEARED we had a deal. Then the shenanigans began in full throttle. The website said NOT INCLUDED is dealer prep fee (899) and taxes and motor vehicle fees. So they added $3,500 to the price agreed to for these fees....including a Lojoack, which i dont want and never asked, $1,500 for "brakes" and then the rest are the fees. So basically they added nonsense charges to keep the car at the price they want to sell it at with the illusion they are "giving you what was agreed". I still agreed but i wanted the nicks on the car fixed. They agreed... I put a refundable deposit down of $500. Right after they ran the charge through, they came back and said "unfortunately we need to charge another $1,100 for these repairs you want". I said "goodbye...refund my deposit and im done.". These shady folks charged the 3.5% credit card fee and wouldnt refund that back. STAY AWAY FROM THIS DEALERSHIP!!! They are ALL non-trustworthy characters. As a parallel...i researched quality dealers with good reviews.... Same process....got a price over the phone, they showed me the same model car with facetime and detailed pictures....showed me the 2 minor nicks on the car....they drove it while i was on video and looked perfect. Deal was done and processed in 30 minutes and shipping the car from Florida. there are good quality "used car dealerships" out there. Not these clows. Go somewhere else. More

Just purchased a BMW and the experience was great. Love the car. Thanks guys. Stewart was great to deal with, very transparent, and the mgmt. team. Love the car. Thanks guys. Stewart was great to deal with, very transparent, and the mgmt. team. More

Do not repeat do not go to this dealership how do a car cost 23,000 you pay $10,000 down and then you owe 24,000 I was there trying to get finance for seven hours was getting sick. I’m a diabetic. I had to cost 23,000 you pay $10,000 down and then you owe 24,000 I was there trying to get finance for seven hours was getting sick. I’m a diabetic. I had to go home at the traveling hour and a half to get there then realize what sign into the next morning call couldn’t get through CALL the next day and the next couldn’t get through to the finance man, they keep you on hold never get through. Partly my fault. Never thought that I will get ripped off now it’s in the hands of the Attorney General of New Jersey. . Love the car hate the dealership got me for four grand. More

TERRIBLE CUSTOMER SERVICE! ! My father and I drove over an hour from New York to your dealership, cash in hand, excited to purchase a blue C63S. However, what we encountered wa ! My father and I drove over an hour from New York to your dealership, cash in hand, excited to purchase a blue C63S. However, what we encountered was beyond disappointing. From the moment we stepped in, we were treated like insignificant nobodies, solely judged by our attire and the vehicle we arrived in. Despite the lack of other customers, we were brushed off with the excuse of being "busy," while salesmen stood idly by, joking and smoking. After an excruciating hour of waiting, we were met with absolute silence, no acknowledgment, let alone assistance. It's bewildering how a dealership can prioritize appearances over genuine customer service and a willingness to make a sale. Complete waste of time, avoid dealership and spend your money elsewhere. More