Luxury Motor Cars

This has to be one of the shadiest, unethical dealerships I ever experienced. Called to make an appointment to see a X850i. Got back....negotiated price and it APPEARED we had a deal. Then the shenanigans I ever experienced. Called to make an appointment to see a X850i. Got back....negotiated price and it APPEARED we had a deal. Then the shenanigans began in full throttle. The website said NOT INCLUDED is dealer prep fee (899) and taxes and motor vehicle fees. So they added $3,500 to the price agreed to for these fees....including a Lojoack, which i dont want and never asked, $1,500 for "brakes" and then the rest are the fees. So basically they added nonsense charges to keep the car at the price they want to sell it at with the illusion they are "giving you what was agreed". I still agreed but i wanted the nicks on the car fixed. They agreed... I put a refundable deposit down of $500. Right after they ran the charge through, they came back and said "unfortunately we need to charge another $1,100 for these repairs you want". I said "goodbye...refund my deposit and im done.". These shady folks charged the 3.5% credit card fee and wouldnt refund that back. STAY AWAY FROM THIS DEALERSHIP!!! They are ALL non-trustworthy characters. As a parallel...i researched quality dealers with good reviews.... Same process....got a price over the phone, they showed me the same model car with facetime and detailed pictures....showed me the 2 minor nicks on the car....they drove it while i was on video and looked perfect. Deal was done and processed in 30 minutes and shipping the car from Florida. there are good quality "used car dealerships" out there. Not these clows. Go somewhere else. More

Just purchased a BMW and the experience was great. Love the car. Thanks guys. Stewart was great to deal with, very transparent, and the mgmt. team. Love the car. Thanks guys. Stewart was great to deal with, very transparent, and the mgmt. team. More

Do not repeat do not go to this dealership how do a car cost 23,000 you pay $10,000 down and then you owe 24,000 I was there trying to get finance for seven hours was getting sick. I’m a diabetic. I had to cost 23,000 you pay $10,000 down and then you owe 24,000 I was there trying to get finance for seven hours was getting sick. I’m a diabetic. I had to go home at the traveling hour and a half to get there then realize what sign into the next morning call couldn’t get through CALL the next day and the next couldn’t get through to the finance man, they keep you on hold never get through. Partly my fault. Never thought that I will get ripped off now it’s in the hands of the Attorney General of New Jersey. . Love the car hate the dealership got me for four grand. More

TERRIBLE CUSTOMER SERVICE! ! My father and I drove over an hour from New York to your dealership, cash in hand, excited to purchase a blue C63S. However, what we encountered wa ! My father and I drove over an hour from New York to your dealership, cash in hand, excited to purchase a blue C63S. However, what we encountered was beyond disappointing. From the moment we stepped in, we were treated like insignificant nobodies, solely judged by our attire and the vehicle we arrived in. Despite the lack of other customers, we were brushed off with the excuse of being "busy," while salesmen stood idly by, joking and smoking. After an excruciating hour of waiting, we were met with absolute silence, no acknowledgment, let alone assistance. It's bewildering how a dealership can prioritize appearances over genuine customer service and a willingness to make a sale. Complete waste of time, avoid dealership and spend your money elsewhere. More

The worst thing I ever did on 04/08/24, was to go to this car dealership. Only went to make enquiries to purchase 2020 Lexus rx 350. I was will to make a down payment of 11,000 including my Toyota camry. Aft car dealership. Only went to make enquiries to purchase 2020 Lexus rx 350. I was will to make a down payment of 11,000 including my Toyota camry. After my negotiations with the sales representative, he went to call the finance man. The first thing he will ask the sales representative in front of me was, where's he taking the car too, is he taking it to Africa or what, and secondly he asked the sales rep, have you checked his credit score. I told him I can't finance above 27k because the Lexus already have 44,000 miles on it, and they should give me car keys. On my way leaving, he said to me, hope you have enough gas in your car to take you back home. I noticed everyone in their reception started to steer at me. I just quietly got out the place. History will judge this company for how they treated me. I already bought my 2021 Lexus rx 350 from another dealership who knows how to receive customer. More

Terrible customer service. . they lie Anything to get a sale. Very manipulative and misleading. Took weeks to get the car I purchased. The car came back with dents.. and the f . they lie Anything to get a sale. Very manipulative and misleading. Took weeks to get the car I purchased. The car came back with dents.. and the front two tires failed inspection More

Purchased a car in January of 2024, haven’t received my plates in over 2 months. My calls get screened so they don't pick up. Customer Service at the dealership has no answers. When they do pick up they l plates in over 2 months. My calls get screened so they don't pick up. Customer Service at the dealership has no answers. When they do pick up they leave me on hold so I can eventually hang up. They gave me two temp plates that have both expired. More

I bought a car at this location couple of weeks ago. The people here are not honest. They said they will change the breaks, changes the tires, fix the dent, download a GPS... But they never did. They ju The people here are not honest. They said they will change the breaks, changes the tires, fix the dent, download a GPS... But they never did. They just promise a lot that make you satisfy with what they promised and close the deal. Once you made the payment, they will not even respond to your message or call. The delivery date is delayed for more than a week. And during this time. It's hard to connect with them and get a firm date. More

Zero stars They mark their price up 10k in dealer fees Billy in finance so be prepared to over pay Billy in finance so be prepared to over pay More

Take a mechanic with you when you buy a car from this establishment. I bought a car in October of 2023. My salesperson was Haneef. He advised me that they would order the top of the console because i establishment. I bought a car in October of 2023. My salesperson was Haneef. He advised me that they would order the top of the console because it was missing. I called and spoke to numerous people just got the run around, okay. Second I took my car to my mechanic for a simple oil change and tire rotation and he advised me that this car needed a lot of basic maintenance that you would think that Luxury Motors would have done before they sold the vehicle to me like Cvt Tran service, coolant flush,brake flush,power steering flush, fuel injector service, throttlebody service. I spoke with the GM and he advised me to take the car to there Butler NJ Service Center and he doesn't know if they will pay for all of these services. If you don't want the run around and a headache do not buy a car from this establishment. They are just Terrible More