LuxSport Motor Group, LLC.
Roslyn, NY
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Had a wonderful experience buying a Porsche 911 from Luxsport. Stu Brenner was very thorough as we did an hour long FaceTime review of the car before purchase. When I arrived in NY to pick it up all was Luxsport. Stu Brenner was very thorough as we did an hour long FaceTime review of the car before purchase. When I arrived in NY to pick it up all was as described. Follow up on after sales items happened as promised. Titling and paperwork flowed quickly and efficiently. Very happy with the service from Stu, Lance and the team at Luxsport. More
Businesses live and die by their reviews, so I understand how a negative review can affect them. Bad reviews often are not deserved, or small issues are blown out of proportion, so I normally leave either a how a negative review can affect them. Bad reviews often are not deserved, or small issues are blown out of proportion, so I normally leave either a positive or no review. I settled on 3 stars because I like the car I ultimately purchased. I have purchased more than 50 vehicles over the years. I’ve also sold multiple cars on consignment that were ultimately sold over the Internet, so I know the process. I had never purchased a car over the Internet and, after this experience, I will never do so again. I erroneously assumed that a luxury car dealer with over 15 years in business would have in place a rigorous, detailed, well-documented inspection process before offering a car for sale. Their website boasts “We offer a level of customer service that is unparalleled in the industry”. This review can't accurately convey the frustration and follow-up required to get to the finish line on this car. No individual issue taken on its own was important. But cumulatively they added up to a nebulous, tiresome, and frustrating process. I emailed the owner Lance, and sales manager Stu multiple times. The outcome might have been different if either of them replied. So, if you are willing to go through the process, you will probably, like I did, get a nice car at the end of the day, but the process is exhausting. More
Dealing with Stu was a pleasure and the vehicle he sold us is all he promised and more. As importantly, he has remained available for any and all questions four months later. Cannot recommend more highly us is all he promised and more. As importantly, he has remained available for any and all questions four months later. Cannot recommend more highly. More
Excellent buying experience. Lance and Stu provided great support as I purchased my first Porsche and did so virtually/remotely.... Highly professional, followed through on com Lance and Stu provided great support as I purchased my first Porsche and did so virtually/remotely.... Highly professional, followed through on commitments, and delivered a product that is exactly as represented. For the minor follow up items, communication was prompt and resolution swift. Could not have asked for a better purchase experience! Thanks LuxSport! More
Had an excellent experience with LuxSport. From beginning to end could not have asked for better service. I have bought many exotics in the past and this was one of the best experiences with h From beginning to end could not have asked for better service. I have bought many exotics in the past and this was one of the best experiences with honest service. More
LuxSport is a great pleasure to work with. Stu in particular was my point person and really teamed with me to find the right car and right deal. Unfortunately, just as I was about to proceed Stu in particular was my point person and really teamed with me to find the right car and right deal. Unfortunately, just as I was about to proceed I broke my ankle and surgery will keep my out of driving (and more) for at least 6 weeks post surgery so timing became awful. I will return to LuxSport when recovered however to continue in our auto relationship for sure! More
Purchased a Porsche 911 directly from Stu at LuxSport Motor Group. Was very impressed with the level of customer service, honesty and integrity this representative of the company had. The salesman answer Motor Group. Was very impressed with the level of customer service, honesty and integrity this representative of the company had. The salesman answered all of my questions thoroughly and did a facetime video tour of the car. Given the fact that I live out of state in the midwest, I relied on this individual to provide me with an accurate review of the vehicle prior to my purchase. LuxSport assisted me with my financing and I was approved within hours. Waiting for my new toy to arrive i felt like a kid on Christmas morning. The enclosed transport company that LuxSport chose from me was very responsive and on time. The vehicle arrived fully detailed and as represented. I am not a big reviewer but I felt confident enough to refer this dealership to anyone who is making an in person purchase or online. This is a no xx operation and they do as they say. I am very happy with my purchase and look forward to being a long term customer. More
First time purchasing a high end vehicle completely sight unseen over the phone. Was very impressed with the level of customer service, attention to detail, honesty and transparency of this dealership. The c unseen over the phone. Was very impressed with the level of customer service, attention to detail, honesty and transparency of this dealership. The car arrived completely represented as promised, and the transport and title transfer was effortlessly. I would highly recommend the team at LuxSport, and look forward to future business together. Thank you for a stand up transaction. More
Working with Lance and Stu at LuxSport Motor Group was a very good experience! Lance was very helpful every step of the way as I considered the purchase of a beautiful 1988 911. He provided all the detailed very good experience! Lance was very helpful every step of the way as I considered the purchase of a beautiful 1988 911. He provided all the detailed information about the car he had as well as answered all my questions with incredible patience. Lance also arranged the transport of the car to get a PPI at a local shop and was more than willing to take care of the small items needed to make sure the car was perfect including down to replacing a light bulb that was out. I would highly recommend them as a trustworthy high-line dealer and look forward to working with them in the future! More