Lux Cars Chicago

I’m so happy I found my dream car so close to home! The sales team at Lux was wonderful to work with. Highly recommend buying a car here! The sales team at Lux was wonderful to work with. Highly recommend buying a car here! More

We found an Escalade online. I completed the application and was approved verbally for the amount requested with $10,000 down payment. The dealership is several hours away and Val stated the paperwork would and was approved verbally for the amount requested with $10,000 down payment. The dealership is several hours away and Val stated the paperwork would need to be overnighted to me instead of emailed. He would not email the terms of the loan but would mail them. However, he would not mail them without a $1000 deposit first. That evening after reading additional reviews, we decided not to pursue purchasing the vehicle based on the poor reviews. The next morning we called to let Val know we would not be purchasing the vehicle. He was very condescending, rude and it was just unnecessary. We requested the $1000 deposit back and Val said he would ask his manager. It's been 2 days and we've attempted to reach out to him several times. We finally got ahold of the manager, Adrian (finance manager). He said that we will not be getting the deposit back because all deposits at dealerships are nonrefundable and I should have known that. Val didn't tell me this, how should I have known that it cost me $1000 to review the loan details? So, I paid $1,000 and they keep telling me I should have known better. Disappointing to say the least. More

Keisy was extremely helpful in curating a smooth transaction. I was able to do the entire purchase remotely! transaction. I was able to do the entire purchase remotely! More

For a Used Car Independent Dealer, best you can go to. This is the 43rd car I have purchased, let's just say I am a car addict! This is my 3rd car from Lux since 2013. I have dealt with countless dealers This is the 43rd car I have purchased, let's just say I am a car addict! This is my 3rd car from Lux since 2013. I have dealt with countless dealerships in the Chicagoland area, probably most of the larger independents similar to Lux. I can honestly say that the only truly good experience I have had is when I deal with this dealership. Val is my go-to, he has been there for many many years, 17 I think, which is unheard of. He is decent, honest, and a pleasure to deal with. He will go above and beyond to help you. The management is also very reasonable. They sell good cars and have a great selection. I highly recommend. More