Luther St. Cloud Honda - Service Center

I have always been satisfied with the service at Luther Honda. When issues arise, they are quick to resolve them at a reasonable price. I will continue to go there for service. Honda. When issues arise, they are quick to resolve them at a reasonable price. I will continue to go there for service. More

We were very satisfied with our experience with Luther Honda in St.Cloud. The people in the Service Department were friendly and very helpful, taking us to our rental car, not just telling us where it was Honda in St.Cloud. The people in the Service Department were friendly and very helpful, taking us to our rental car, not just telling us where it was located. The work was completed in record time and we were very happy. Thank you for such a pleasant experience. Christine Long More

Recently, I had my Seadoo serviced and I am very dissatisfied. Luther Honda's staff has told me so many stories and treated me so badly, I had to take it to another Seadoo Dealer to get it repaired dissatisfied. Luther Honda's staff has told me so many stories and treated me so badly, I had to take it to another Seadoo Dealer to get it repaired. The second reputable dealer confirmed that the service Luther Honda claimed to provide to me, was not done and was not even necessary. I am expecting Luther Honda to make a big correction to my bill to reflect the service actually done. No adjustment was made and they ignored my complaint My Seadoo had water in the oil cause by connecting a hose to the flush port provided for this. The first staff member said they would change the oil a few times and that would solve it. A second staff member called back and made up the story that the motor had to be torn apart and totally dried out, because if even one drop or water remains it would permanently damage the engine. ( we’ll, turns out this was a lie and was not even done.) They promised me a date they’d have it done but then called and said they took it to the water and it would not go anywhere. Nathan said that they couldn’t finish it until next week and if I picked it up and tried to fix it myself I would go at the end of the line and wouldn’t have it for weeks. As this was Fri. and I had a party I needed it for planned I picked it up and took it to another dealer. This dealer found water in the oil and a lot of water. They had not taken it apart and dried it completely. Further, the whole idea you have to pull the motor apart is a rip off. The fix is to take out the spark plugs and turn it over to eject the water. Then change the oil 2 times. Turns out the Seadoo now had a broken crankshaft that it did not have when I brought it in to Luther Honda. Somehow in the water test they must have broken it. This broken crankshaft was another $1500 repair bill on top of the $409 they charged for doing nothing. Luther Honda should not had any need to take it apart and dry out every drop of water to prevent damage. Obviously didn’t as there was still water in the oil as verified by the other dealer. I wrote them a letter and told them that I felt an immediate credit should be made to my credit card to correct Luther Honda's error. Otherwise I advised them that I would seek help in Dealer Rater and other forums and if this does not work in Small Claims Court. They have so far ignored my letter. Sincerely, James Marmas More

I bought a vehicle for over $20000 three days ago and found my rotors were worn out, rusted and the pads are thin because I felt vibration when I pressure the brake and took a long time to reduce the spe found my rotors were worn out, rusted and the pads are thin because I felt vibration when I pressure the brake and took a long time to reduce the speed, the coolant level is below minimum. So I went to talk to the service manager and ask him to have the rotors replaced and top off the coolant because the salesman told me they had the car inspected and the recommended maintenance was performed ( also reported in the CARFAX). The manager was rude and told me that they are only responsible for doing the inspection for the vehicle(so they did not do the maintenance but they reported in the CARFAX) because it was a used one, he emphasis the rotors and pads passed the inspection so although whatever the rotors are like, they will not change for me, and if I want to have the rotors changed, I need to pay myself. I was unhappy so I asked the used car manager to have my returned (they have 5 day exchange/return policy), and the used car manager said they will change "one aftermarket rotor" for me, I let them do the work (tired of talking to them) and drove back my car ( they also did not top off the coolant for me until I double check my vehicle and told them to). Next day I went to a auto care shop certified by BBB and had my brakes checked. The result was so bad. Both front pads and rotors worn thin( pads left less than 10% while they told me there are 40% left), Rear pads and RR rotor were worn out, and since they only changed one rotor for me without changing the pad, the pad is actually scratching the new rotor! I paid $500 more to let them change both the rotors and pads just to ensure my safety on the road. I will never recommend this dealership especially the service department to anyone, I could have my vehicle returned in fact however I feel I would no longer interested in doing the process with them. Just be careful when you buy a car, especially when they trying to make you believe that the vehicle is well maintained. Check every single components or you would have the chance to spend much more time to let them fix for you after you bought it, quote their words "but you bought it". More

This dealership has gone so far downhill since being taken over by Luther. I made my appointment for my oil change for 8am, since I have 3 little ones, and needed to be home quickly for morning naps. It taken over by Luther. I made my appointment for my oil change for 8am, since I have 3 little ones, and needed to be home quickly for morning naps. It was an HOUR AND A HALF to get an oil change! The employees are not happy, as they used to be before the changeover. I only go here since I want a Honda Certified mechanic working on my vehicle. But I would not recommend it. More

I gave this rating b/c I made an appt to get my oil changed, nothing else. I was given a pager to hold to let me know when my car would be done (which I thought was a great new feature by the way.) How changed, nothing else. I was given a pager to hold to let me know when my car would be done (which I thought was a great new feature by the way.) However, knowing my car was pulled in as soon as I arrived and it had been 45 min, I started walking around and noticed my car parked outside. There's no way of knowing how long it had been there, my pager never went off. I said this to the man in service and he muffled that it does work and oil changes take time. I realized that already, I just think he misunderstood me and was rude about it. Plus I said I saw it parked out there and he said he didn't know when it got done either. The price for the oil change was $31. Usually at other places I pay that price for oil and rotation and they wash my windshield too. Just oil change. For $31. A little excessive. I was also informed that my car has a rear seal leak, and when I replied that I didn't have the time to get it looked at today, I was cut off in my sentence. I wanted to know what that meant, how serious it is and the cost it would take so I could come back later in the week. No one would answer me and I know they could hear me. I was just shuffled to the cashier like my questions were bothersome. I work in customer service at my job too, and on the phones, and I know that my tone was neither rude or out of line. I was simply curious and was treated like that I think b/c I dared to question how long my car had been done with no one telling me. I'll be back when I need to be, but I'm in no hurry after all that yesterday. More

I was disappointed in my service. I had been to the Honda less than 3 weeks prior to this visit and reported that I thought there was something wrong with my driver's side tire. The air pressure light Honda less than 3 weeks prior to this visit and reported that I thought there was something wrong with my driver's side tire. The air pressure light had been going on far too frequently almost from the time the car was purchased. Honda House sent me away telling me there was nothing wrong. 3 weeks later that tire was completely flat and it was too late to do the repair. I was forced to buy 2 new tires. It seems clear to me that had Honda House caught this the 1st time I was in, I would have saved some money. Honda House did not acknowledge any responsibility for my flat tire. Really not very happy about this. More

Great and fast service! I even came a little early on my appt. and the worked me in right away. Checked everything and found out my tires needed to be rotated appt. and the worked me in right away. Checked everything and found out my tires needed to be rotated More

Took my Honda Pilot in for routine service. The guys were very friendly, efficient, and I felt especially well-cared for. I trust them because they are upfront and answer any questions I have and willi were very friendly, efficient, and I felt especially well-cared for. I trust them because they are upfront and answer any questions I have and willing to help me out. Dane truly went above and beyond. More

Besides Honda's quality and total awesomeness, you get Besides Honda's quality and total awesomeness, you get donuts and coffee on Saturday mornings and Popcorn on Saturday afternoons! What more could y Besides Honda's quality and total awesomeness, you get donuts and coffee on Saturday mornings and Popcorn on Saturday afternoons! What more could you ask for?!?! More