Luther St. Cloud Honda - Service Center

Very helpful and friendly. See title above, plus delicious cappuchino while I waited in the comfortable lounge while you checked out my HRV's electrical system problem very effi See title above, plus delicious cappuchino while I waited in the comfortable lounge while you checked out my HRV's electrical system problem very efficiently. More

Great atmosphere, but slow . Takes over an hour for oil change. Beautiful service facilities and very friendly staff. Way out of my way in Sartell, but love Honda, and want . Takes over an hour for oil change. Beautiful service facilities and very friendly staff. Way out of my way in Sartell, but love Honda, and want it serviced at the best. More

Regular service work My trip to Luther Honda was easy and quick. I brought my Honda Coupe in for a routine oil change and a factory recall. The staff were great. My trip to Luther Honda was easy and quick. I brought my Honda Coupe in for a routine oil change and a factory recall. The staff were great. More

Service visit Was greeted promptly and details of appt discussed. Routine service very prompt and part ordered for warranty repair at later date. I enjoy working Was greeted promptly and details of appt discussed. Routine service very prompt and part ordered for warranty repair at later date. I enjoy working with this team. More

Extended warranty issue. Dane Fransen, Service Advisor, was my vehicle inspector & person who followed through with this lengthy process. Dane is a ‘trooper’ !! Excellent Dane Fransen, Service Advisor, was my vehicle inspector & person who followed through with this lengthy process. Dane is a ‘trooper’ !! Excellent customer service skills as well as his tenaciousness in getting the job done. I’m very grateful for having him as my contact person at Honda/St.cloud. More

Dane in service went over and above for us We took my car in for a diagnostic visit for a leak. There was some confusion as to what the cause was. After determining the actual cause we were tre We took my car in for a diagnostic visit for a leak. There was some confusion as to what the cause was. After determining the actual cause we were treated very well by the staff at Luther. Dane went over and above to ensure the work was done to our satisfaction. More

Awesome If it would have been any better it would have been way to good!!! Not much more to say except keep up the great work! If it would have been any better it would have been way to good!!! Not much more to say except keep up the great work! More

Outstanding Service departments Their service department is so good it is shocking. First if you are planning to have the dealer do work on your Honda you should give these guys a c Their service department is so good it is shocking. First if you are planning to have the dealer do work on your Honda you should give these guys a call. They did a roof rack for me last year 26% less than the Honda dealers in the Twin Cities quoted me. This year I had a engine malfunction light come on, they found the issue and the manufacturer warranty that covered the problem. Who would have known a van with 93k miles would have a warranty. I was not charged for the diagnostic and Honda covered the $3,000 in maintenance, the dealer covered my rental, they gave me a discount on other maintenance items and the guys finished the work a week early. I only have good things to say about the people at Luther Honda ST. Cloud. More

Find another dealer, loyalty is not rewarded I bought 3 vehicles from this dealer. They don't complete a thorough final inspection before delivery of new vehicles. The last vehicle I bought had I bought 3 vehicles from this dealer. They don't complete a thorough final inspection before delivery of new vehicles. The last vehicle I bought had a big scrape on the mirror. I had to drive back to them just so they can see it and tell me that they have to send it out for repainting. The repair was terrible. They were kind enough to replace the entire mirror after I had to enlighten them how bad it looked because they don't have a sense of quality for a brand new vehicle. I had to drive out another time to get it replaced, which can only be done on a weekday. All of this was their responsibility to deal with but I ended up spending hours in the car and putting on a ton of miles to enable them to correct their own mistakes. Now, barely 5200 miles on it and the tire leaks. This time, sight unseen they say it's 'road hazard' and 'not a tire defect, which is impossible to determine without looking at it or knowing how the hole occurred. A defect could be invisible (i.e. a volume defect, like a trapped bubble), which can only be ruled-out by inspection of a trained expert. Rather than taking care of a loyal customer they tell me to call the tire company. By the way, the sales manager was seriously a jerk through the whole process of buying the last car mid 2016. He kept trying to devalue my trade for stuff that was the dealer's responsibility to pay for. The salesperson was seriously a nice and honest person. Before this last transaction, I had a good experience. I won't be going back. More

Unbelievable Estimate and recommended unnecessary work I brought my Element in to have the heater fixed. I was called and told it was going to be quite expensive since they would need to remove the entire I brought my Element in to have the heater fixed. I was called and told it was going to be quite expensive since they would need to remove the entire dash to fix the actuator switch. They also recommended having two filters switched which were necessary. The mechanic also recommended an oil change but I had just had one about two days before. There was a sticker on the window indicating the date and the mileage for the next oil change. I was quoted a price of $1700 for the heater fix and filters. I had all of it done at another service center for. $ 335. I won't be going back. More