Luther St. Cloud Honda

I bought a vehicle for over $20000 three days ago and found my rotors were worn out, rusted and the pads are thin because I felt vibration when I pressure the brake and took a long time to reduce the spe found my rotors were worn out, rusted and the pads are thin because I felt vibration when I pressure the brake and took a long time to reduce the speed, the coolant level is below minimum. So I went to talk to the service manager and ask him to have the rotors replaced and top off the coolant because the salesman told me they had the car inspected and the recommended maintenance was performed ( also reported in the CARFAX). The manager was rude and told me that they are only responsible for doing the inspection for the vehicle(so they did not do the maintenance but they reported in the CARFAX) because it was a used one, he emphasis the rotors and pads passed the inspection so although whatever the rotors are like, they will not change for me, and if I want to have the rotors changed, I need to pay myself. I was unhappy so I asked the used car manager to have my returned (they have 5 day exchange/return policy), and the used car manager said they will change "one aftermarket rotor" for me, I let them do the work (tired of talking to them) and drove back my car ( they also did not top off the coolant for me until I double check my vehicle and told them to). Next day I went to a auto care shop certified by BBB and had my brakes checked. The result was so bad. Both front pads and rotors worn thin( pads left less than 10% while they told me there are 40% left), Rear pads and RR rotor were worn out, and since they only changed one rotor for me without changing the pad, the pad is actually scratching the new rotor! I paid $500 more to let them change both the rotors and pads just to ensure my safety on the road. I will never recommend this dealership especially the service department to anyone, I could have my vehicle returned in fact however I feel I would no longer interested in doing the process with them. Just be careful when you buy a car, especially when they trying to make you believe that the vehicle is well maintained. Check every single components or you would have the chance to spend much more time to let them fix for you after you bought it, quote their words "but you bought it". More

We visited this dealership after finding a vehicle that looked like what we wanted on their website. We had the intention to purchase during this visit if the vehicle was in good condition. In our experien looked like what we wanted on their website. We had the intention to purchase during this visit if the vehicle was in good condition. In our experience, the test driving of the vehicle and reviewing of other vehicles on the lot felt fine. We, of course, felt a small amount of pressure from the salesman, but were not too overwhelmed, as we had come in with the clear intent to purchase the particular vehicle. Our experience went sour once we started the purchasing process. We understood that we visited and decided to purchase on a Saturday afternoon, a busy time, but the time commitment and inconsistent communication about this commitment was frustrating. We did not expect to spend nearly an hour and a half in the waiting room to move forward with purchasing the car, nor were we told that was how long we would end up waiting. Again, we recognize that the people who worked with us ended up needing to stay past closing time, as did we, to finalize the sale. We had been given a checklist of the vehicle buying process that included a review of features in the car, which did not take place. We were ushered out once we signed off the purchase agreement. Moreso, we felt disappointed in not feeling taken care of. We got into our new vehicle without an overview of features, only a quarter tank of gas, marker dots on the headlights that we were told would have been removed in the final cleaning and without a spare key. We raised the question of a spare key during the discussion with sales and financing, which we were told we could purchase for an additional $150, making us feel nickel and dimed. When you spend over $20,000 on a vehicle, it is frustrating to drive your vehicle off the lot to a gas station so you can fill the tank. Even more frustrating is not receiving a spare key. If we purchased from a private party, we understand we get what we get. However, when we purchased from a dealership where you have the capability to produce a spare key, it does not make sense for one to not be included. Finally, we submitted detailed feedback about this experience and never received a reply. Meanwhile, we continue to receive emails from the various Honda/Luther branches that our information has been shared with. We continue to unsubscribe and yet, find ourselves on new lists that we didn't know we were added to. We do not plan on going back to this dealership and would not recommend them based on our experience. More

This dealership has gone so far downhill since being taken over by Luther. I made my appointment for my oil change for 8am, since I have 3 little ones, and needed to be home quickly for morning naps. It taken over by Luther. I made my appointment for my oil change for 8am, since I have 3 little ones, and needed to be home quickly for morning naps. It was an HOUR AND A HALF to get an oil change! The employees are not happy, as they used to be before the changeover. I only go here since I want a Honda Certified mechanic working on my vehicle. But I would not recommend it. More

I gave this rating b/c I made an appt to get my oil changed, nothing else. I was given a pager to hold to let me know when my car would be done (which I thought was a great new feature by the way.) How changed, nothing else. I was given a pager to hold to let me know when my car would be done (which I thought was a great new feature by the way.) However, knowing my car was pulled in as soon as I arrived and it had been 45 min, I started walking around and noticed my car parked outside. There's no way of knowing how long it had been there, my pager never went off. I said this to the man in service and he muffled that it does work and oil changes take time. I realized that already, I just think he misunderstood me and was rude about it. Plus I said I saw it parked out there and he said he didn't know when it got done either. The price for the oil change was $31. Usually at other places I pay that price for oil and rotation and they wash my windshield too. Just oil change. For $31. A little excessive. I was also informed that my car has a rear seal leak, and when I replied that I didn't have the time to get it looked at today, I was cut off in my sentence. I wanted to know what that meant, how serious it is and the cost it would take so I could come back later in the week. No one would answer me and I know they could hear me. I was just shuffled to the cashier like my questions were bothersome. I work in customer service at my job too, and on the phones, and I know that my tone was neither rude or out of line. I was simply curious and was treated like that I think b/c I dared to question how long my car had been done with no one telling me. I'll be back when I need to be, but I'm in no hurry after all that yesterday. More

I found the whole experience a positive experience, and I have to commend you on the staff at Luther Honda, they were all friendly and made you feel great when dealing with the company. You have good people have to commend you on the staff at Luther Honda, they were all friendly and made you feel great when dealing with the company. You have good people I've already recommended Luther Honda to a few people. More

The purchase of my 2012 Honda Civic EX was a very positive experience. I had recently walked away from a deal with a Ford dealer due to their lack of customer service. My experience with Luther Honda positive experience. I had recently walked away from a deal with a Ford dealer due to their lack of customer service. My experience with Luther Honda was a complete 180 from my experience at Ford. The people at Luther are friendly, knowledgeable and pleasant. The facility is clean and well maintained and looks like someone actually cares. I will definitely recommend Luther Honda to others. More

Very busy while i was there but still took care of me. Mark did a great job getting me financed. overall a descent experience for an impatient person such as myself. would recomend this dealer. Mark did a great job getting me financed. overall a descent experience for an impatient person such as myself. would recomend this dealer. More

I was disappointed in my service. I had been to the Honda less than 3 weeks prior to this visit and reported that I thought there was something wrong with my driver's side tire. The air pressure light Honda less than 3 weeks prior to this visit and reported that I thought there was something wrong with my driver's side tire. The air pressure light had been going on far too frequently almost from the time the car was purchased. Honda House sent me away telling me there was nothing wrong. 3 weeks later that tire was completely flat and it was too late to do the repair. I was forced to buy 2 new tires. It seems clear to me that had Honda House caught this the 1st time I was in, I would have saved some money. Honda House did not acknowledge any responsibility for my flat tire. Really not very happy about this. More

Great and fast service! I even came a little early on my appt. and the worked me in right away. Checked everything and found out my tires needed to be rotated appt. and the worked me in right away. Checked everything and found out my tires needed to be rotated More

Everyone was very friendly. The staff was not "pushy" in trying to sell me things that I did not want. Everyone understood the price I was comfortable paying. I came in knowing what I needed, a "pushy" in trying to sell me things that I did not want. Everyone understood the price I was comfortable paying. I came in knowing what I needed, and they made it happen! More