Luther St. Cloud Honda

I gave this rating b/c I made an appt to get my oil changed, nothing else. I was given a pager to hold to let me know when my car would be done (which I thought was a great new feature by the way.) How changed, nothing else. I was given a pager to hold to let me know when my car would be done (which I thought was a great new feature by the way.) However, knowing my car was pulled in as soon as I arrived and it had been 45 min, I started walking around and noticed my car parked outside. There's no way of knowing how long it had been there, my pager never went off. I said this to the man in service and he muffled that it does work and oil changes take time. I realized that already, I just think he misunderstood me and was rude about it. Plus I said I saw it parked out there and he said he didn't know when it got done either. The price for the oil change was $31. Usually at other places I pay that price for oil and rotation and they wash my windshield too. Just oil change. For $31. A little excessive. I was also informed that my car has a rear seal leak, and when I replied that I didn't have the time to get it looked at today, I was cut off in my sentence. I wanted to know what that meant, how serious it is and the cost it would take so I could come back later in the week. No one would answer me and I know they could hear me. I was just shuffled to the cashier like my questions were bothersome. I work in customer service at my job too, and on the phones, and I know that my tone was neither rude or out of line. I was simply curious and was treated like that I think b/c I dared to question how long my car had been done with no one telling me. I'll be back when I need to be, but I'm in no hurry after all that yesterday. More

I found the whole experience a positive experience, and I have to commend you on the staff at Luther Honda, they were all friendly and made you feel great when dealing with the company. You have good people have to commend you on the staff at Luther Honda, they were all friendly and made you feel great when dealing with the company. You have good people I've already recommended Luther Honda to a few people. More

The purchase of my 2012 Honda Civic EX was a very positive experience. I had recently walked away from a deal with a Ford dealer due to their lack of customer service. My experience with Luther Honda positive experience. I had recently walked away from a deal with a Ford dealer due to their lack of customer service. My experience with Luther Honda was a complete 180 from my experience at Ford. The people at Luther are friendly, knowledgeable and pleasant. The facility is clean and well maintained and looks like someone actually cares. I will definitely recommend Luther Honda to others. More

Very busy while i was there but still took care of me. Mark did a great job getting me financed. overall a descent experience for an impatient person such as myself. would recomend this dealer. Mark did a great job getting me financed. overall a descent experience for an impatient person such as myself. would recomend this dealer. More

I was disappointed in my service. I had been to the Honda less than 3 weeks prior to this visit and reported that I thought there was something wrong with my driver's side tire. The air pressure light Honda less than 3 weeks prior to this visit and reported that I thought there was something wrong with my driver's side tire. The air pressure light had been going on far too frequently almost from the time the car was purchased. Honda House sent me away telling me there was nothing wrong. 3 weeks later that tire was completely flat and it was too late to do the repair. I was forced to buy 2 new tires. It seems clear to me that had Honda House caught this the 1st time I was in, I would have saved some money. Honda House did not acknowledge any responsibility for my flat tire. Really not very happy about this. More

Great and fast service! I even came a little early on my appt. and the worked me in right away. Checked everything and found out my tires needed to be rotated appt. and the worked me in right away. Checked everything and found out my tires needed to be rotated More

Everyone was very friendly. The staff was not "pushy" in trying to sell me things that I did not want. Everyone understood the price I was comfortable paying. I came in knowing what I needed, a "pushy" in trying to sell me things that I did not want. Everyone understood the price I was comfortable paying. I came in knowing what I needed, and they made it happen! More

Took my Honda Pilot in for routine service. The guys were very friendly, efficient, and I felt especially well-cared for. I trust them because they are upfront and answer any questions I have and willi were very friendly, efficient, and I felt especially well-cared for. I trust them because they are upfront and answer any questions I have and willing to help me out. Dane truly went above and beyond. More

I'm very impressed with the helpful and professional service that my wife and I received from Wes and Erik. We had been looking for a good used vehicle for several days (after one of our cars broke dow service that my wife and I received from Wes and Erik. We had been looking for a good used vehicle for several days (after one of our cars broke down) and we found it at Luther. This was probably the easiest most stress free experience that I've ever had buying a vehicle. Working with Wes & Erik was like talking to a couple of friends. There was absolutely no pressure and we really had the feeling that they had our best interest at heart. Would definitely refer friends & family to Luther. Top notch! Brian Kapsner More

Good people to work with, a positive experience. I would go to them again.Friendly people and knowledgable. Good communication dealing with them after seeing vehicle on website and good follow up. go to them again.Friendly people and knowledgable. Good communication dealing with them after seeing vehicle on website and good follow up. More