Luther St. Cloud Honda

This was my first experience of service at this dealership and it exceeded expectations. The service and friendliness was very much appreciated and I will return because of the overall experience. dealership and it exceeded expectations. The service and friendliness was very much appreciated and I will return because of the overall experience. More

We were into Honda House on 3/4/14 for service of our '12 Pilot. The pilot had a slight vibration and drone noise when the vehicle entered ECO mode. We were told by the service department that this is co '12 Pilot. The pilot had a slight vibration and drone noise when the vehicle entered ECO mode. We were told by the service department that this is common in Pilots and is just a "characteristic of the vehicle". Knowing that vibration is death to engines I asked if I could speak to a sales representative as the salesman we had spoke purchased from was out of the office. I was led to Wes David. Wes was very nice, assured me and my wife he would get us out of the car and into something else as we were not happy and they wanted to keep our business "we want you guys to buy many cars from us, not just one." we were told. We told Wes that we were unable to take a loss on our 7 month old Pilot and if we could just trade it out we would be happy. He assured us if we wait for his buyer to find a vehicle we could do just that keeping our payment the same. We got the call that the buyer had located a 4runner for us and that we should come in and have a look at it. Drove the 4runner, everything seemed great. I even had a feeling of wow, dealerships really aren't the horror stories you hear of, then Wes brought out the paperwork. Remind you Wes said he was going to "work with us, help us get into a vehicle we wanted" On our first visit Wes told us we would have to find something in the $25k range as that was near what we owed and approximate what he could swap for. I was sitting at Wes' desk when the buyer walked up and told us he had found a 4runner that would fit perfect for $25K. Wes said excellent, "buy it for them." They came back, Pilot looks great, (we only put 7k miles on since purchased) Our current payment was $385/month, Wes then came with a $20k offer for trade in and a sticker price of 29,995 on the 4runner. Wes' used 4runner was going to end up having us up near $495/month. When my wife and I said whoa what's going on we received a mere shrug of the shoulders and I know I said what I said but its not working out. We then met with the sales manager Steve Walsh, he offered an additional 2k for the trade in but no discount on the price of the 4runner. I told Steve and Wes confirmed in front of him that we were told the purchase price of the 4runner was 25 and they would help us out on the trade a bit more. Steve just sat in the chair, diverting questions. Steve kept asking if we would just see what the bank had to say first, not realizing that it was spiraling out of control. I highly recommend finding a different car lot to buy your vehicles from used or new. The powersports guys there are great. This dealership lacks integrity and values of what a customers dollar is worth. We were offered the standard price of our vehicle and an inflated price of the vehicle they were trying to sell us. I got the feeling that this is a dealership that is interested in one sale at a high price, not many sales a good prices. Go somewhere you will be appreciated and when someone says they will do something for you they do it. That's integrity and apparently it runs thin a Honda House St Cloud. More

The service manager could not explain why I had not been notified of recommended service on some items at a previous service appointment. Now the items are past due, and I didn't have time to have them com notified of recommended service on some items at a previous service appointment. Now the items are past due, and I didn't have time to have them completed yesterday. Thus I have to make another appointment, and I live 40 miles from the store. That is frustrating and time consuming. More

My wife and I had a very good experience with your dealership and especially with Travis Moreno, your very young but very knowledgable salesman. Travis was very polite and if he couldn't answer our qu dealership and especially with Travis Moreno, your very young but very knowledgable salesman. Travis was very polite and if he couldn't answer our question, he didn't hesitate to get help finding the answer for us. He was not a "pushy" salesman and was very patient with our search and decision to buy our certified used 2014 Honda CRV. We think that Travis is and will be a great asset to your sales staff, at Luther Honda of St. Cloud. Thank you Travis, for all your help and patience and "good luck in all of your future endeavers". Sincerely, Barb & George Gay More

Very friendly service, my car was done ahead of time and it was and the cost was reasonable. I will continue to bring my car here for service. it was and the cost was reasonable. I will continue to bring my car here for service. More

Stacey Shegrud provided me with the complete customer service experience and look out for my best interest. She advise what's the best outcome for me to repair my brakes and keep the repair in a timely m service experience and look out for my best interest. She advise what's the best outcome for me to repair my brakes and keep the repair in a timely manner. Thanks Stacey! More

I needed an oil change and was coming to Luther to buy fluids for my Honda CRV. Even though it was Saturday and they were booked up they listened to my concerns and got me in and got my oil change done fo fluids for my Honda CRV. Even though it was Saturday and they were booked up they listened to my concerns and got me in and got my oil change done for me and recommended other service that was due soon but did not press. I found Casey and the girls at the desk (and a couple sales reps I visited with while waiting) to be the best customer experience I have had at any dealership I have ever visited. More

Luther Honda of St. Cloud was absolutely amazing! Friendliest dealership I've ever been to! The employees worked hard to get me the car I wanted in the right price range and get me my new car right a Friendliest dealership I've ever been to! The employees worked hard to get me the car I wanted in the right price range and get me my new car right away! I love my 2014 Honda Civic! More

The rep was very understanding and listen to my concerns. They kept me inform what they were doing to correct my problem. They did in a reasonable amount of time. I'd recommend Dane to anyone. Thanks f They kept me inform what they were doing to correct my problem. They did in a reasonable amount of time. I'd recommend Dane to anyone. Thanks for the chance to voice my concerns. Leroy Moss More

Adam was very easy to work with, friendly and very genuine. He was patient and didn't push anything on me during my purchase. I feel I received a very good offer on my trade in and when they didn't ha genuine. He was patient and didn't push anything on me during my purchase. I feel I received a very good offer on my trade in and when they didn't have the used car I was looking for he found one for me at another Luther dealer and had it driven up to St Cloud later that day. I had a very good experience working with Adam and Luther Honda as a whole. More