Luther St. Cloud Honda

Find another dealer, loyalty is not rewarded I bought 3 vehicles from this dealer. They don't complete a thorough final inspection before delivery of new vehicles. The last vehicle I bought had I bought 3 vehicles from this dealer. They don't complete a thorough final inspection before delivery of new vehicles. The last vehicle I bought had a big scrape on the mirror. I had to drive back to them just so they can see it and tell me that they have to send it out for repainting. The repair was terrible. They were kind enough to replace the entire mirror after I had to enlighten them how bad it looked because they don't have a sense of quality for a brand new vehicle. I had to drive out another time to get it replaced, which can only be done on a weekday. All of this was their responsibility to deal with but I ended up spending hours in the car and putting on a ton of miles to enable them to correct their own mistakes. Now, barely 5200 miles on it and the tire leaks. This time, sight unseen they say it's 'road hazard' and 'not a tire defect, which is impossible to determine without looking at it or knowing how the hole occurred. A defect could be invisible (i.e. a volume defect, like a trapped bubble), which can only be ruled-out by inspection of a trained expert. Rather than taking care of a loyal customer they tell me to call the tire company. By the way, the sales manager was seriously a jerk through the whole process of buying the last car mid 2016. He kept trying to devalue my trade for stuff that was the dealer's responsibility to pay for. The salesperson was seriously a nice and honest person. Before this last transaction, I had a good experience. I won't be going back. More

Unbelievable Estimate and recommended unnecessary work I brought my Element in to have the heater fixed. I was called and told it was going to be quite expensive since they would need to remove the entire I brought my Element in to have the heater fixed. I was called and told it was going to be quite expensive since they would need to remove the entire dash to fix the actuator switch. They also recommended having two filters switched which were necessary. The mechanic also recommended an oil change but I had just had one about two days before. There was a sticker on the window indicating the date and the mileage for the next oil change. I was quoted a price of $1700 for the heater fix and filters. I had all of it done at another service center for. $ 335. I won't be going back. More

excellent service i excellent service and was very fast thanks for taking care of my 2010 Honda ridgeline I did not wait very long and the waiting area was very nice excellent service and was very fast thanks for taking care of my 2010 Honda ridgeline I did not wait very long and the waiting area was very nice More

Excellent Service! Brought my 2012 Honda CR-V in for routine scheduled maintenance (oil change, tire rotation & differential fluid replacement. Got my car in right awa Brought my 2012 Honda CR-V in for routine scheduled maintenance (oil change, tire rotation & differential fluid replacement. Got my car in right away in the morning and completed the service very quickly. They even replaced a fuse gratis!! More

I STOPPED IN FOR SERVICE, AND THEY GOT IT DONE NO PROBLEM I STOPPED IN OUT OF THE BLUE FOR AN OIL CHANGE AND TIRE ROTATION,STACEY WAS ABLE TO GET VEHICLE IN AND OUT IN A REASONABLE AMOUNT OF TIME. I'M VERY I STOPPED IN OUT OF THE BLUE FOR AN OIL CHANGE AND TIRE ROTATION,STACEY WAS ABLE TO GET VEHICLE IN AND OUT IN A REASONABLE AMOUNT OF TIME. I'M VERY PLEASED WITH THE FRIENDLY SERVICE. THANK YOU More

Excellent customer service I really appreciated the extra service they provided. Not only did they keep me in the loop in regards to what they were doing to my vehicle; they al I really appreciated the extra service they provided. Not only did they keep me in the loop in regards to what they were doing to my vehicle; they allowed me to pick the car up later in the evening. More

Service Excellent & friendly service from Dane! Excellent service great service friendly service. Dane is extremely knowledgeable & easy to relate too. No Excellent & friendly service from Dane! Excellent service great service friendly service. Dane is extremely knowledgeable & easy to relate too. No doubt we will be back for future service! More

Oil consumption test on our 2010 Honda Accord We learned after the tests that our Accord qualified for new rings and pistons. We worked with Dane Fransen to have the work completed. While the en We learned after the tests that our Accord qualified for new rings and pistons. We worked with Dane Fransen to have the work completed. While the engine was apart Dane recommended replacing the timing chain and a few other procedures to ensure that our Accord was in excellent operating condition. We were very satisfied with the work and the professionalism of explaining all of the procedures. More

Fast and on time My Honda truck was in the shop at appt. time. The job was done in a timely manor. Very polite personal in the service dept. Excellent job. My Honda truck was in the shop at appt. time. The job was done in a timely manor. Very polite personal in the service dept. Excellent job. More

Oil changes with issue Service was awesome kind courteous and explained everything very well. Went above and beyond to make sure I was satisfied and appointment was quick a Service was awesome kind courteous and explained everything very well. Went above and beyond to make sure I was satisfied and appointment was quick and efficient.. More