Luther Park Place Motor Cars - Service Center

Customer service was great but the service done was not great. There was oil stains on from driver side quarter panel and the dot handle had paint chipped off of it when it was brand new and should’ve look great. There was oil stains on from driver side quarter panel and the dot handle had paint chipped off of it when it was brand new and should’ve looked new when it was out on. More

Thorough care, quality care. I have been impressed with attention to quality in parts. While I expect quality Audi parts, the selection if replacement tires has been above expectations. attention to quality in parts. While I expect quality Audi parts, the selection if replacement tires has been above expectations. More

1st class place. Nice lounge area . Coffee maker obnoxiously load when brewing. Disappointed had to come 2nd time from St. Charles because of wrong part ordered. obnoxiously load when brewing. Disappointed had to come 2nd time from St. Charles because of wrong part ordered. More

Like the new version clip communication tool. It offered direct opinion from the mechanics with visual images. This virtual experience is as good as if you are in the garage by the vehicle being serviced. direct opinion from the mechanics with visual images. This virtual experience is as good as if you are in the garage by the vehicle being serviced. More

The service at Park Place is top notch. I trust the experience of the technicians with my Audis. They always get things done right and don’t waste my time. experience of the technicians with my Audis. They always get things done right and don’t waste my time. More

Chris has been great to work with! There are never surprises when I bring my car in. Unlike other auto places. Chris did an excellent job! surprises when I bring my car in. Unlike other auto places. Chris did an excellent job! More

Good service, friendly technicians crew, excellent advisor with good professional knowledge of VW vehicles. Maintenance and repairs were done with good quality and on time. Thank you! advisor with good professional knowledge of VW vehicles. Maintenance and repairs were done with good quality and on time. Thank you! More

A written summary should not be necessary. Accept what is provided. This part of the review is irritating. When I started it required 0 to 25 words. Now I can't submit it unless it's 18 words? Seriously? Sto provided. This part of the review is irritating. When I started it required 0 to 25 words. Now I can't submit it unless it's 18 words? Seriously? Stop it. More

Thanks for the great experience!The only bad part Thanks for the great experience! The only bad part about my experience is being harassed to fill out a survey about it via email, text, and phone Thanks for the great experience! The only bad part about my experience is being harassed to fill out a survey about it via email, text, and phone. And then on top of that this text box requires 25 word to submit! Please stop contacting me multiple times to fill out a survey after each service. More

I have repaired both of my BMWs at this location and have had satisfactory experiences, until my most recent encounter. I requested a brake fluid flush, but I noticed that after the service was done, my brak had satisfactory experiences, until my most recent encounter. I requested a brake fluid flush, but I noticed that after the service was done, my brakes were still very soft and required even more force to stop the car than before I brought it in. The next day, the warning lights for my brake and traction control system came on and I immediately called Chris to see if the service team may have accidentally made a mistake. At first, Chris seemed hesitant to say whether or not it could be due to service error and reassured me that it was highly unlikely, which was very understandable since he obviously could not inspect the car. I was able to bring the car in the next day and Chris assured me that they would figure everything out and if it became apparent that it was in fact a service error, they would handle the cost, which was very considerate. Soon after, Chris gave me a call and explained that it was due to service error and apologized for the inconvenience. I was upset at first, as I thought I just brought my car in and left with another issue, but Chris was very helpful throughout the whole situation and I appreciated his accountability on behalf of the service team. More