Luther Park Place Motor Cars - Service Center

Brought my BMW in for preventive maintenance on 4/29/21. The maintenance was performed well and took two hours. I was charged $479.51 for labor for an effective labor rate of $239.75 per hour. A little stee The maintenance was performed well and took two hours. I was charged $479.51 for labor for an effective labor rate of $239.75 per hour. A little steep even for BMW. Dealer is use "book rate" not as it was intended. More

Service was accurate and on time. Courtesy shuttle was also very, very prompt. Jared is good to work with; he seems to be watching out for me also very, very prompt. Jared is good to work with; he seems to be watching out for me More

I brought my car in because I had a slow leak in my right tire. They found a leak and brought the nail that they had removed from the tire out with the paperwork. I always work with Josh and he is a straight tire. They found a leak and brought the nail that they had removed from the tire out with the paperwork. I always work with Josh and he is a straight shooter. I’ve been coming here since 2018 and so far so good. More

Josh in Audi Service got me in quickly and they only did the work that was needed for my vehicle so my experience was good the work that was needed for my vehicle so my experience was good More

The appointment was for an oil change and to get a battery replaced for the emergency call. The battery was noted in Oct and I was told I would receive a phone call when the battery arrived - I never battery replaced for the emergency call. The battery was noted in Oct and I was told I would receive a phone call when the battery arrived - I never received a phone call. When I arrive after a 45-mile drive I was told it would take 2 to 3 hours to install the battery. I had a meeting and was not able to stay the additional time. The appointment clerk said both could be completed in an hour. Next, I asked the price of the oil change. My bill was $70.00 more because the dealer reset the CBS display via standard operations. I asked in advance what the standard operations service was but they didn't tell me there was a fee. It would be helpful if the dealer was transparent with the costs and if appropriate time frames were provided. I now will need to take another 1/2 day vacation to get the emergency call battery changed. More

I went to the luther park place motor cars to do a car service for my bmw x5 and i’m so glad and they treat me with full respect service for my bmw x5 and i’m so glad and they treat me with full respect More

Everything was great except the shuttle return. Jared was wonderful, the drop off was great, the payment online was convenient, my car was ready earlier than I planned, my car was out front waiting for me. B wonderful, the drop off was great, the payment online was convenient, my car was ready earlier than I planned, my car was out front waiting for me. Because my car was ready earlier than planned, I asked to pickup my car at the location I was dropped off rather than where I planned to be picked up at 5PM. The driver went to the wrong address. With that, I had to wait 20 minutes extra for him, I missed a scheduled work meeting. If I had known it would take 40 minutes (rather than 8) for a shuttle pickup, I would have kept the initial 5PM pickup. The shuttle driver didn’t have the courtesy to apologize for the confusion. He really changed what had been an excellent experience to a poor one. More

Was able to get scheduled on short notice. Always able to work with my schedule and received a loaner car while mine was getting serviced. work with my schedule and received a loaner car while mine was getting serviced. More

Working with Joshua Kern and his team fir over 15 years has undoubtedly been a highlight of owning an Audi and getting service at Parkplace. However this most recent service was on an emergency basis and has undoubtedly been a highlight of owning an Audi and getting service at Parkplace. However this most recent service was on an emergency basis and confirmed that Joshua Kern, Jody Brossard and the rest of the team are without a doubt The Best. We have continued to drive an Audi in very large part because of the dependable, outstanding service they provide. More

The People there is very nice, they treat you as a important costumerstarting with the gentleman who received your car, the service executive (Joshua Kern), the ladie at the finance department who cha important costumerstarting with the gentleman who received your car, the service executive (Joshua Kern), the ladie at the finance department who charge you for the service, overall for me an excellent service and experience, THANKS to all the people makes me feel wonderful. More