Luther Park Place Motor Cars - Service Center

I liked the reminders of the upcoming service appointment. I didn't expect the oil change to be 3 times the cost of a "regular" oil change- granted this was synthetic oil, just surprised Josh di appointment. I didn't expect the oil change to be 3 times the cost of a "regular" oil change- granted this was synthetic oil, just surprised Josh did follow-up and recommend the belts to be replaced, i like preventative actions. More

Best service I have ever recieved. Was given a loaner while my car was getting serviced, also was informed of a recall that had to be completed. Got my car back in good time and they washed it. thanks while my car was getting serviced, also was informed of a recall that had to be completed. Got my car back in good time and they washed it. thanks AJ and Park Place team More

I had an appointment for re-call service. I was told it would take about an hour. They were ready for my car when I got there and they finished in an hour as promised. I was pleasantly surprized that they would take about an hour. They were ready for my car when I got there and they finished in an hour as promised. I was pleasantly surprized that they also did an inspection on my car and even washed it! More

Extended warrantee sold by Park Place worked as advertised.. Josh bent over backwards to get my TT fixed and back to me. Dealer shuttle service is very valuable. Dan... advertised.. Josh bent over backwards to get my TT fixed and back to me. Dealer shuttle service is very valuable. Dan... More

I visited the dealership to obtain warranty repair work for my 2012 Kia Forte. I was promptly advised about the nature of the warranty work that would be performed and the time frame the dealer needed to for my 2012 Kia Forte. I was promptly advised about the nature of the warranty work that would be performed and the time frame the dealer needed to properly perform the work. The employees working at this dealership were very courteous and provided me with a ride to and from my home to the dealership during the time the repairs were made. The repairs were made correctly and withing the time frame the dealership advised me the repairs would be made. I highly recommend this dealership for anyone who is considering buying a Kia vehicle. More

We got right in at our scheduled time which is very much appreciated. They gave me top dollar estimate for what thc services could cost and did a thorough inspection which left them not needing to replace t appreciated. They gave me top dollar estimate for what thc services could cost and did a thorough inspection which left them not needing to replace the air filter which brought my bill down by $100. The staff was friendly and informative. My overall experience was wonderful! Thanks you Park Place! More

1) Purchased the 2005 Kia Amanti in late 2006 2) Was 1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protect 1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protection (The warranty company gets the advantage, not you) 3) Called the dealer, explained the car started blowing cold air from the driver's side, but hot air still comes out the passenger side. 4) Was told, "you have a great extended warranty" bring it in and we'll take a look. 5) They took a look ($109 of looking) told me they don't exactly know the problem, but it must be in the case with the blendor door, rod to door, etc and that is covered. If the case is cracked, then its not covered, but it would have taken an accident to break the case. Would take another 900+ dollars of labor to know for sure. 6) That sounds good, unlikely it'd be the case and probably covered, but 900+ dollars is alot to me. So I did a little research on the internet and find others with this issue, where it is a $1.78 clip which breaks that holds the rod to the blendor door, and makes the whole thing open and close. Now we don't know if its the clip, but we don't know if it isn't. So I had the dealer call back to ask what specifically in the case is "not" covered. Really wasn't getting a straight answer until I pushed for specifically "if its the clip that is broken" is it covered. Answer is NO. Clips and retainers are not covered. They are hardware, not mechanical. There you go. That's where the term advantage came from. Its not the warranty company's advantage. 7) Now you might ask why I complained about this on the dealer review. My service rep at the dealer still has the nerve to tell me have a great extended warranty contract. Well, I wonder how many parts rely on a clip or retainer in the entire car? Who knows. But this situations does. Also, I feel they were baiting me into this, with a false sense of security that since the case probably isn't broken, I'm probably OK. Probably being the key word. The service rep also can't explain why a clip that is required to make the whole mechanical blendor door open and close isn't covered. I can tell you it isn't because of the cost of the clip at 1 dollar and 78 cents. Two days later I called the warranty company myself. I was told, again, clips and retainers are note covered, and directed to page 6 of a section of the contract and told, Gee you should have read the contract. 8) Then I was called by the dealer last night at 7pm to follow up on my service appt. and to ask I was satisfied. I said No. She asked why. I simply told her I don't want to go over it again and would post it here, as the dealer also sent me an email asking for my review, and providing this link. Honestly if they cared if I wasn't happy, they could see that the morning I left with the car. Nobody cared at that time, and in fact the service rep stood in my face and challenged me on it, telling me this is only my opinion, the fact is the warranty is great. It is not. By the way, unrelated to this incident the Amanti mirrors have a mind of their own and change positions every once in a while. The dealer tried to fix this when the car was still under the KIA warranty (which by the way did cover this), but shortly thereafter, the mirrors just started doing it all over again. Both mirrors had actually been completely replaced. Well, by the time I went back in to tell them about it, next oil change or something, I was out of the KiA warranty and into this extended warranty which I had originally purchased. Sorry, this isn't covered under the extended warranty. We just live with that problem too. Every once in a while, we are spotting squirrels up in trees with our side mirrors. More

I recently had my new Audi A5 serviced at PPM. It's not very often you run into a business that is eager to accommodate its customers any more these days but you'll find this in Park Place Motors. I wo not very often you run into a business that is eager to accommodate its customers any more these days but you'll find this in Park Place Motors. I would highly recommend this dealership to anyone who is in the market for a new Audi. Easy to work with and always a pleasure! More

The overall experience was pleasant and fast. I went to get my 2012 VW Passat serviced at the 10k mile mark. Jeff was very helpful and I felt extremely accommodated at the dealership. All the staff is well get my 2012 VW Passat serviced at the 10k mile mark. Jeff was very helpful and I felt extremely accommodated at the dealership. All the staff is well mannered and very professional. Thank you. More

All I had fixed was my headlight but I was made to feel very important!! Did have a coolant sensor assessed and ordered, which will be fixed when the part comes in. Another dealer said it would take two very important!! Did have a coolant sensor assessed and ordered, which will be fixed when the part comes in. Another dealer said it would take two hours to put in a headlight bulb. At your service center it only took a few minutes. Everyone was very nice to me!! Also had a very clean car when I picked it up!! I will come back for service whenever my car needs it!! Thanks much!! Carol More