Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Luther Mazda of Kansas City - Service Center
Kansas City, MO
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
109 Reviews of Luther Mazda of Kansas City - Service Center
Sort by
July 13, 2018
Premier Martin City best Friendly, no pressure service and they make the time to explain service needs and costs. This service department is much better than my previous Mazda Friendly, no pressure service and they make the time to explain service needs and costs. This service department is much better than my previous Mazda service department in OpKs. More
by Dngr64112
Employees Worked With
June 25, 2018
We have always been happy with Premier We really were not going to buy a Mazda but my husband Jim the salesman were able to come to an agreement on price. We have been very happy with the We really were not going to buy a Mazda but my husband Jim the salesman were able to come to an agreement on price. We have been very happy with the car and the service. More
by Landess4830
June 06, 2018
Premier Madza (Kansas City) Knowledgeable and friendly staff. I always feel comfortable dealing with the service staff. There are recommendations, but never in a forceful approac Knowledgeable and friendly staff. I always feel comfortable dealing with the service staff. There are recommendations, but never in a forceful approach. I highly recommended this dealership. More
by dgs66
Employees Worked With
May 02, 2018
Pleased and surprised I took my car into the shop due to a couple of issues I had with the car. Using my experience from a previously owned car I suspected a particular me I took my car into the shop due to a couple of issues I had with the car. Using my experience from a previously owned car I suspected a particular mechanical failure. The car was left at the shop for evaluation. The technician could not replicate what I had described as the problem. As a result I needed to leave the car there for a thorough inspection the following day. In the meantime I had been given a very nice, very comparable loaner. I received a message to call them back the next day. I was prepared for a report of an expensive repair. To my surprise I was told that they again could not replicate the described problem and that the inspection turned up no issues. I was very pleased. Not only because they could not find any problem but that they told me the truth. This is not an indictment against any other shop, but rather an endorsement of Premier’s honesty More
by SLGregory
Employees Worked With
April 21, 2018
Always respectful Skyler in the service department is so kind and respectful. He is one of the reasons I drive 45 minutes to have my oil changes done here. On top of th Skyler in the service department is so kind and respectful. He is one of the reasons I drive 45 minutes to have my oil changes done here. On top of that he genuinely cares about any concerns I have. I also love the loaner cars so I don’t have to wait. Kelly is also a great asset to this dealership. Even though I unfortunately did not purchase my Mazda from her she knows me by name and says hi every time I’m in for service. I know I will be sending my family members to her when they are ready for a new car. More
by Sethbruns
February 12, 2018
Great service experience Oil change and tire rotation done in time as promised! Skylar is great to work with as always! I highly recommend Premier Mazda! Very sastified cu Oil change and tire rotation done in time as promised! Skylar is great to work with as always! I highly recommend Premier Mazda! Very sastified customer. More
by MizzouDevil
Employees Worked With
January 30, 2018
dipping a toe I was considering my first Mazda purchase. Although researching a used one, I went to the Service desk and spoke with the Service Manager. I asked for I was considering my first Mazda purchase. Although researching a used one, I went to the Service desk and spoke with the Service Manager. I asked for his opinion regarding the model I was considering. I observed how customers and sevice personnel were interacting. Having been in the dealer business many years ago, I was impressed. They were considerate and patient, not pushy. I bought the used Mazda 3 and went to the parts department and bought a rear window wiper. The parts man Jake was very helpful for even this small purchase. He even got a tech to come outside and show us how to install it. I have now taken the next step into the experience of Premier Mazda by taking my car for its first oil and filter change. Lisa received my drive up and went over any questions I had and was responsive to them. It was completed in short order and came with a substantial disgnostic report. Lisa went over it with me and it appeared in the lane with a car wash! I now feel I have found a trusted place to take the Mazda as I am moving to Missouri. Highly recomment this group to every Mazda owner. More
by oldneverslow
December 23, 2017
From the shop to the front desk. By far this is the Greatest Mazda dealership in the greater Kansas City area! I have purchased 3 Mazda's from these folks and couldn't be happier. You By far this is the Greatest Mazda dealership in the greater Kansas City area! I have purchased 3 Mazda's from these folks and couldn't be happier. You will not find a friendlier, professionally run Service Department anywhere. More
by Gary D
Employees Worked With
Other Employees :
Justin C.
November 28, 2017
True Customer Service Friendly, efficient, work done in a timely way. Very helpful in explaining things. Usually have worked with Lisa, who is fantastic. Yesterday, Skyler Friendly, efficient, work done in a timely way. Very helpful in explaining things. Usually have worked with Lisa, who is fantastic. Yesterday, Skyler helped me. He was conscientious of my time and needs, friendly, and helpful. More
by MsJayPea
November 04, 2017
Service visit Brought my car in for second oil change and service. They fixed a tire that another place said was a sidewalk problem. Love this service department. Brought my car in for second oil change and service. They fixed a tire that another place said was a sidewalk problem. Love this service department. In walking around the showroom, everyone made sure I had a coffee or water. Customer services Che was wonderful. More
by Guidogdh
Employees Worked With
