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Luther Mazda of Kansas City - Service Center
Kansas City, MO
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Luther Mazda of Kansas City - Service Center
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November 04, 2018
Top notch sales and service The staff at Premier Mazda are always friendly and professional. It starts at the front desk with both Lisa and Skylar. They treat you like more tha The staff at Premier Mazda are always friendly and professional. It starts at the front desk with both Lisa and Skylar. They treat you like more than a customer. Always with a smile and an attitude that tries to make your experience the best it can be. Chris Auhill runs the service department with honesty and integrity and it shows in every aspect from the start to finish of your experience. No "gotcha" surprises! Kelly in sales has been outstanding when it came to the buying experience for all three of my children who have bought cars over the last 1+ years. She will be my go to sales person when I buy a new Mazda5 next year. I highly recommend Premier Mazda, whether it's buying a new or used car or having your car serviced. The experience will impress you. More
by Kaze48
October 17, 2018
always truthful considerate service. Reviews of auto dealership service departments should cover just a few topics. 1- Do they tell the truth? The service advisers at this dealership ha Reviews of auto dealership service departments should cover just a few topics. 1- Do they tell the truth? The service advisers at this dealership have not lied to me as far as I've been able to tell. However you HAVE to ask questions and be prepared to do your homework on the car you own, Both Lisa and Skylar are professional and knowledgeable and willing to help you make an informed decision. 2- Do they do the work promised? Yes. This is my third Mazda from Premier Mazda and I even went so far as to mark the tires once and yes they do the work they promised to do. 3- Is the waiting area clean? Yes and the bathroom too and as a matter of fact the entire dealership is clean. May not be important to you but it is to me. Overall its a pleasant environment. 4- Are the sales people friendly? Yes they are, mostly. There was one who obviously didn't want to talk to anyone and spent time staring at their phone rather than making eye contact. The others are professional and approachable. Remember if its a busy day they might not have time to stand around and talk cars, they have a living to make. 5- Is there free coffee and food? Yes the coffee machine is a pod brewer and there are free munchies. More
by twoand4
October 14, 2018
Vehicle customization and routine service Skylar worked with me on pricing of after market parts for a week tracking down part compatibility, pricing and service coordination. Skylar kept me i Skylar worked with me on pricing of after market parts for a week tracking down part compatibility, pricing and service coordination. Skylar kept me informed on maintenance issues, their severity, and pricing. overall I find him great to work with on my vehicle servicing needs. More
by LotsOfMiles
Employees Worked With
September 20, 2018
Excellent Experience Skylar was the associate who handled my repairs. This dealership does an all points check when you come in for regular service. They found that mice Skylar was the associate who handled my repairs. This dealership does an all points check when you come in for regular service. They found that mice had chewed through my plug wires causing a fire hazard! Great work by the Premier Mazda maintenance team. Costs were in line with my expectations. More
by Willie L
Employees Worked With
August 31, 2018
Quick, friendly service Lisa and Skylar are always bright and friendly. I chose to wait this time instead of leaving my car. I was in and out quickly. The waiting area is co Lisa and Skylar are always bright and friendly. I chose to wait this time instead of leaving my car. I was in and out quickly. The waiting area is comfortable and has water, coffee, snacks. I didn’t take them up on the complimentary car wash but definitely appreciate the offer. With other cars, I would not go to the dealership for basic, routine maintenance but I find myself returning to Premier Mazda because they make it so easy for me. More
by Gypsyfisher70
Employees Worked With
August 20, 2018
Easy to deal with these fine people Lisa (and Skylar) have always been very good at explaining the service done with the car. I just had the tires rotated and the oil changed and they go Lisa (and Skylar) have always been very good at explaining the service done with the car. I just had the tires rotated and the oil changed and they go above and beyond that to let me know if anything else needs attention. More
by georgeM6
Employees Worked With
August 06, 2018
Outstanding Service The service department is outstanding! I get timely service, a loaner car for even a simple oil change, good communication about what is going on with The service department is outstanding! I get timely service, a loaner car for even a simple oil change, good communication about what is going on with my vehicle. This time I got a call about the battery on the Key FOB and told the advisor that I had the replacement on my own list that day. The technician installed a new battery and the cost was removed from the bill before I even got it. The technicians make good suggestions but do no oversell. I feel confident in the honesty of the department and I love dealing with Lisa Graham or Skylar. (Also have to give a shout-out to sales person Kelly Vitale who spent a lot of time at home updating my navi card because we could get it figured out. This dealership goes above and beyond. More
by tooltimemama
August 03, 2018
Awesome job They did an awesome as always. I will definitely continue to refer my friends and continue bringing my car to them. Again awesome job as always They did an awesome as always. I will definitely continue to refer my friends and continue bringing my car to them. Again awesome job as always More
by Jpizzle
Employees Worked With
July 26, 2018
"An Undeniable Blessing!" I delivered the rating of "5 Stars" because just as My Review Title reads......"An Undeniable Blessing" is what The Premier Mazda Team is! They are m I delivered the rating of "5 Stars" because just as My Review Title reads......"An Undeniable Blessing" is what The Premier Mazda Team is! They are my automotive family who provides superior guest service, professional communication, not to mention honest answers about what service{s} my vehicle stands in needs of. I wholeheartedly appreciate The Premier Mazda Service Department and extend gracious thanks to each of them for keeping My Mazda Automobile in Safe, Running Mode at all times. The Premier Mazda Team "Rocks!" [:~] More
by MamasIridescentMazda16
Employees Worked With
July 19, 2018
Efficient Car is done when expected. Offers loaner car if needed. Polite and professional service reps. I have never had a negative experience here. I definitel Car is done when expected. Offers loaner car if needed. Polite and professional service reps. I have never had a negative experience here. I definitely recommend. More
by Gypsyfisher70
Employees Worked With
