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Luther Mazda of Kansas City - Service Center
Kansas City, MO
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Luther Mazda of Kansas City - Service Center
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September 03, 2019
Recall service directed by mfr My first time for service. Toby treated me like Royalty. He got me in as soon as possible and worked with me extensively to solve all of my smaller My first time for service. Toby treated me like Royalty. He got me in as soon as possible and worked with me extensively to solve all of my smaller problems. He had my older vehicle scoped, which pointed out that I needed a bunch of other things to bring me up-to-speed ( no tickets though). He was in constant contact with me; I bugged him a lot with questions...he was extremely courteous, knowledgeable, and accommodating! Premier is not the closest Mazda dealership near me; but Toby surely won me over. All of my service will be taken to Premier from here-on-out. I spoke with Jake (parts dept) several times; he displayed the same professionalism , kindness, and knowledge that Toby did. You have a great staff! A great experience for my wife also, when she came to pay and arrange pickup of our Tribute. Thank you all for greatly helping us in the glowing manner that you did. Respectfully, Regina and Mike Foster. More
by Mike’s “Tribute” 2 Premier
August 28, 2019
Efficient service Completed service very quickly. I was anticipating some other service reommendations but what I thought they might suggest they had checked and let me Completed service very quickly. I was anticipating some other service reommendations but what I thought they might suggest they had checked and let me know I was still good - they were very thorough More
by Moose
Employees Worked With
August 23, 2019
Super service Always friendly and clearly explain issues/fixes. Always appreciate their help keeping our CX-5 and CX-9 in tip top shape. The free car wash is a we Always friendly and clearly explain issues/fixes. Always appreciate their help keeping our CX-5 and CX-9 in tip top shape. The free car wash is a welcome benefit! More
by MazdaFamily
Employees Worked With
Other Employees :
Tobey and Chris in Service!, Jim Bogard
August 20, 2019
Service department is excellent. So I took my MX-5 to the Mazda store the other day and spent about an hour and a half sitting around waiting. This is perfectly alright but in that ti So I took my MX-5 to the Mazda store the other day and spent about an hour and a half sitting around waiting. This is perfectly alright but in that time I spoke to two sales people out of three. The third completely ignored us. I even went so far as to tell one of the sales folks I'd like to drive a new Mazda 3 to see how it handles and compares to the Mazda 3 I owned previously. Now I know that salespeople work on commission and don't want to risk missing a potential sale but this was on a Thursday afternoon. THERE WAS NOT ONE OTHER CUSTOMER IN THE PLACE. So why not take the chance that I might like the new Mazda 3 and take us for a test drive while our car is being serviced? Especially if I just told you I'd like to take a test drive. If I was a dealership service customers would be sitting in a new car immediately after handing the Service Adviser their keys. Other than that the experience was great. More
by twoand4
Employees Worked With
sorry I forgot the Service Adviser's name but he was very cool.
August 19, 2019
Seamless service, knowledgeable staff I have been using this service center for the past 4 years now for periodic servicing for my 2014 Mazda3. They are always friendly, accommodating and I have been using this service center for the past 4 years now for periodic servicing for my 2014 Mazda3. They are always friendly, accommodating and knowledgeable about everything that is required for my car. For upgrades or new parts, they as transparent about the current state of repairs, different options available etc and when it would be a good time for the said upgrade or new parts and do not push/advertise unnecessarily. More
by sk
August 12, 2019
Service By far the best service/sales dept in the area! I always have the best experience every time I stop in. They always remember my name! By far the best service/sales dept in the area! I always have the best experience every time I stop in. They always remember my name! More
by Falyn1
Employees Worked With
Toby
August 08, 2019
Mazda Service The dealership where I bought my car closed. This one was a little far away, but worth it. I needed a quarterly maintenance service and they got me in The dealership where I bought my car closed. This one was a little far away, but worth it. I needed a quarterly maintenance service and they got me in within a little over a week. Friendly, helpful and courteous service. Cleaned my car and helped with an accessory purchase. Very satisfied with my experience. More
by Pasay63
Employees Worked With
August 06, 2019
Got me in quickly and on my way! Got me in quickly and fixed my tire! I did not have an appt., but they spotted the nail and fixed my tire and reset the warning light. Got me in quickly and fixed my tire! I did not have an appt., but they spotted the nail and fixed my tire and reset the warning light. More
by KITKAT
Employees Worked With
July 21, 2019
Repairing the A/C in my MX5 The dealership service department did an excellent job of locating the needed replacement part for my MX5 air conditioning unit overnight and then fix The dealership service department did an excellent job of locating the needed replacement part for my MX5 air conditioning unit overnight and then fixing it the next day. Staff was very helpful. More
by Bob
July 02, 2019
Fast, efficient, courteous service. We drive 150 miles round trip to have this dealership service our Mazda because of the fast, efficient and courteous service. I trust this dealership We drive 150 miles round trip to have this dealership service our Mazda because of the fast, efficient and courteous service. I trust this dealership to give me good service at a reasonable price. More
by Ray
Employees Worked With
