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Luther Mazda of Kansas City - Service Center
Kansas City, MO
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Luther Mazda of Kansas City - Service Center
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December 17, 2019
Always fast and courteous. The service folks at Premier Mazda do an excellent job. Mr. Schallenberg is professional and pleasant and an excellent addition to the staff at Premie The service folks at Premier Mazda do an excellent job. Mr. Schallenberg is professional and pleasant and an excellent addition to the staff at Premier Mazda. Just had the oil changed this time and of course I got the car washed too. I'll continue to take the car to Premier Mazda in the future. More
by twoand4
Employees Worked With
November 22, 2019
Very fine service experience! The wait for my car to be serviced went smoothly, quickly. The service manager, Skylar, was friendly, respectful, and listened carefully to my concer The wait for my car to be serviced went smoothly, quickly. The service manager, Skylar, was friendly, respectful, and listened carefully to my concerns both before and after the service. The waiting area was comfortable and quiet so I was able to read while enjoying some pretzels, water, and coffee. More
by festus
Employees Worked With
October 19, 2019
Top Drawer Customer Service Excellent experience with accessory installation and recommendations. All applicable options were explained with the total costs associated. A quick a Excellent experience with accessory installation and recommendations. All applicable options were explained with the total costs associated. A quick appointment was made and a loaner car was provided while installation was taking place. When I picked up the vehicle the hitch installation was perfect and every detail was gone over by the service representative. Premier Mazda Service exceeded all expectations and I highly recommend them. More
by Redd
October 18, 2019
Professional employees Curtious and professional in every way, fixed my car problem in a timely manner. Had a loner which allowed me to continue with business I had to take Curtious and professional in every way, fixed my car problem in a timely manner. Had a loner which allowed me to continue with business I had to take care of. More
by Monous
Employees Worked With
Tobey service dept
October 10, 2019
Awesome hospitality and great value. Throughly checked and suggested. They were very honest in reviews. I was provided with a loaner and was kept informed about the progress of maintenance. Thank you all. and suggested. They were very honest in reviews. I was provided with a loaner and was kept informed about the progress of maintenance. Thank you all. More
by Sumit Kumar.
September 27, 2019
Service visit I am very thankful to Toby for assisting me with me car's service needs for the mileage it is currently at. Toby led me through the list of services I am very thankful to Toby for assisting me with me car's service needs for the mileage it is currently at. Toby led me through the list of services the car needed and explained everything in detail. I was much more comfortable knowing what my car needed and approving it. Thank you Toby for you patience with me. More
by Jen
Employees Worked With
Toby
September 21, 2019
Great Service! We always receive friendly, helpful service when we come in. Skylar was great as always. All the employees we’ve dealt with are great. Jim Bogard, the We always receive friendly, helpful service when we come in. Skylar was great as always. All the employees we’ve dealt with are great. Jim Bogard, the salesman, we purchased from two years ago was there and as always friendly and helpful. Would definitely recommend him to purchase your next car. Very friendly, informative and most definitely not what people think of as the “typical” car salesman. The whole dealership is very good at not being that “typical” high pressure dealership. It’s a great place to go. More
by R&SF
September 15, 2019
Service charge I received a letter stating that my first minor service was to be free, but I was charged $91.00 for this free service. I bought my CX-5 from Premier I received a letter stating that my first minor service was to be free, but I was charged $91.00 for this free service. I bought my CX-5 from Premier MAZDA, so hopefully they will stand by their free claim. More
by Jim
Employees Worked With
September 09, 2019
Premier Masda and Skylar in the service department ROCK! Premier Masda never ceases to amaze me! I just absolutely love this dealership. We bought our new Masda from here 1 year ago. They continue to treat u Premier Masda never ceases to amaze me! I just absolutely love this dealership. We bought our new Masda from here 1 year ago. They continue to treat us like family! The Masda belongs to my 16 year old daughter and she has taken it in several times just for the amazing free car HAND car wash. She has also brought it in for it’s service oil change and they treat her with such respect. Love them for that. So last week, I called them last minute (again) to get it in for a simple recall. They were very busy that day, but I explained that I would be in the area and could they possibly get me in. I also asked for a loaner car. SKYLAR.... rocks! He is in the service department and always seems unlucky enough to take me pleading calls. He fit us in and gave me a loaner car! I was able to get it in by calling that morning! It means so much to me that they continue to take such great care of us so long after we bought out car. Sklyar is amazing! So polite and helpful! Jason the GM always comes out and says hello! Love him and Kelly who works in sales. The entire place is just many moons above every other dealership. I continue to send people their way BC they are so classy and go above and beyond to their customers. LOVE LOVE LOVE THEM TO THE MOON AND BACK....ONCE AGAIN I CAN’T BELIEVE HOW AMAZING PREMIER MASDA, SKYLAR, JASON, AND KELLY ARE. WHO DOES THIS? They do! Go there! We always will! 😘 More
by Jill S
September 06, 2019
Excellent routine maintenance checkup. My service was faster than anticipated. All work was done completely and without problems. The excellent service led to a sales inquiry on a 2019 Mazd My service was faster than anticipated. All work was done completely and without problems. The excellent service led to a sales inquiry on a 2019 Mazda MX 5 RF. More
by Bob
