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Luther Mazda of Kansas City - Service Center
Kansas City, MO
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Luther Mazda of Kansas City - Service Center
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October 28, 2017
Buying and service experience. great service, great dealership. Very customer focused and oriented. i would not hesitate to recommend this dealership. before you buy your next ca great service, great dealership. Very customer focused and oriented. i would not hesitate to recommend this dealership. before you buy your next car, suggest you visit Premier Mazda before you buy!! More
by JOSEPH DE SIMONE
Employees Worked With
October 01, 2017
Exceptional Service We recently ran into a problem with our backup camera and though it took a few tries to get it resolved, Lisa Graham was especially patient and persis We recently ran into a problem with our backup camera and though it took a few tries to get it resolved, Lisa Graham was especially patient and persistent in helping us get our issue resolved while still in warranty. Lisa provides AAA+ customer service. More
by delong
Employees Worked With
September 16, 2017
Love the Car, love the service Never thought I would trade for a Mazda , however the new retractable MX5 is a great joy to drive. Its like a skateboard with sound. Just don't try Never thought I would trade for a Mazda , however the new retractable MX5 is a great joy to drive. Its like a skateboard with sound. Just don't try and pack a lot on long trips. Enjoy, More
by Skater
September 09, 2017
Service Experience I hesitate to turn to a dealer to fix My vehicle but in this recent situation, they did a fine job. I especially appreciate Skylar Schallenberg's pro I hesitate to turn to a dealer to fix My vehicle but in this recent situation, they did a fine job. I especially appreciate Skylar Schallenberg's professionalism. Thank you for the refreshing experience, Skylar! More
by John619
Employees Worked With
September 09, 2017
Superb Dealership I use Premier Mazda KC for all my device needs. Stellar customer device, knowledge, great all around staff, NO other Mazda dealer in KC will get my b I use Premier Mazda KC for all my device needs. Stellar customer device, knowledge, great all around staff, NO other Mazda dealer in KC will get my business! I highly recommend this dealer! More
by clegault1
Employees Worked With
August 31, 2017
Another great experience Have had four great experiences so far at Premier Mazda of KC. The first was the initial purchase back in April, followed by service on my wife's CX- Have had four great experiences so far at Premier Mazda of KC. The first was the initial purchase back in April, followed by service on my wife's CX-9 where they went above and beyond, and then a recent service on both of our Mazdas. So far, the only dealership I would recommend! More
by Andy Garrison
August 25, 2017
Oil change tire rotation Premier is just that premier in all ways Lisa Graham is friendly and smiles and makes you fill like family Waiting for service to complete I enjoy Premier is just that premier in all ways Lisa Graham is friendly and smiles and makes you fill like family Waiting for service to complete I enjoyed just talking with her and learning new stuff about my car More
by Jj
Employees Worked With
June 01, 2017
"There is nothing we can do!" Had to take in my newly purchased preowned BMW X5 to be inspected as we immediately noticed a slight oil leak. The Service Department was friendly an Had to take in my newly purchased preowned BMW X5 to be inspected as we immediately noticed a slight oil leak. The Service Department was friendly and great, but when I had to speak to the original sales people, things changed. We had possession of the car for only 4 weeks, little driving and only one fuel purchase. The inspection showed it needed a new oil pan gasket that they are unwilling to fix for us. We are adamant that they new of the leak, but did not disclose it at time of sale. We wanted to take it to KC AutoSport in Kansas for inspection before our purchase, but they threw in a 3 month warranty to save us time and money. Long story short...the only thing they said and repeated over and over was that "there is nothing we can do"...meaning there is nothing they will do. That was unacceptable! The Financial Manager was extremely rude the entire time. I asked for the GM's name and number and he refused to give it to me. He said that was private information. His name is Tim Smith and I had to ask for it over and over. . Still waiting for a follow up call. They hid the disclaimer of the oil leak, showed an unprofessional and rude attitude. They got the car sold...end of their responsibility apparently...No customer care! More
by Tami Lynn Rockey
Employees Worked With
Tim Smith would not speak with me. Thomas is the internet salesman and isn't listed. I don't know the Financial Manager's name. He isn't listed either to my knowledge.
November 04, 2016
BEST MAZDA DEALER IN KC! We HIGHLY recommend this Mazda dealership. We own several Mazda's and we love getting all of our sales and service needs taken care of by Premier Maz We HIGHLY recommend this Mazda dealership. We own several Mazda's and we love getting all of our sales and service needs taken care of by Premier Mazda of KC. We have known their staff and management for many years now, and they deliver on all promises, they treat you like their #1 customer, and they do so without any of the typical dealer hassles - its a joy buying vehicles there and getting them serviced there as well. I can personally vouch for how professional and easy-going they are, in all aspects of the business! We always get the best deal and the best treatment there. Don't go anywhere else!! More
by Matt K
Employees Worked With
Jimmy, Chris, Billy, Lisa
August 04, 2016
Great Customer Service PremierMazda lives up their name. Never been treated like that before. Everybody was so attentive to me the entire time I was there. I bought my car f PremierMazda lives up their name. Never been treated like that before. Everybody was so attentive to me the entire time I was there. I bought my car from this building 10 yrs ago when it was a different owner and so glad Mazda came back. This will be my main Mazda dealer from now on. Hopefully they won't close down This time. More
by Beltonian67
Employees Worked With
Chris Auhll
