Luther Mazda of Kansas City

Very friendly, not pushy salespeople & managers. Gave me a free loaner vehicle when I got ErcP on my car. Gave me a free loaner vehicle when I got ErcP on my car. More

My car was at the dealership almost 3 months, the quality check and unnecessary money i spent is unsatisfactory. After a new engine, turbo, oil change, tire balance and rotation they misses that my driver s check and unnecessary money i spent is unsatisfactory. After a new engine, turbo, oil change, tire balance and rotation they misses that my driver side wheel bearing was completely shot. I. Currently at an auto shop paying $700 for an issue that should have been caught,covered by my warranty and fixed before my car was released. Luther Mazda didn't care about the safety of me or my family. Im disgusted! More

Dylon was wonderful and the entire experience was honestly perfect. I will definitely be back in the future. Came in super stressed and left very happy honestly perfect. I will definitely be back in the future. Came in super stressed and left very happy More

My laundry list of issues with this dealership are too long to air out here. I'll just say this, if you are wanting to work with a dealership that actually cares about you during the car buying process, long to air out here. I'll just say this, if you are wanting to work with a dealership that actually cares about you during the car buying process, PLEASE do NOT go here. Oh and if you care about your check making it from the finance manger to the accounting department in order to be cashed for your down payment - they aren't good with that either. More

On a Wednesday afternoon, Nov. 15th, we talked to Courtney. She sent us a video of the car and we drove to Kansas City (about 180 miles), arriving in early evening. Since it was da 15th, we talked to Courtney. She sent us a video of the car and we drove to Kansas City (about 180 miles), arriving in early evening. Since it was dark we arranged to drive the car the next morning. Before we even left the motel Courtney informed us that some one had put down a deposit on the car and therefore that we could not drive it. I should point out that the chance to drive the car was the only reason we had gone to Kansas City. I was very suspicious of Courtney's statement that someone had put down a deposit on the car since the car had been sitting on the lot since Oct. 26th, a total of two weeks and six days. Given the demand for the GR Corolla, this is a virtually unprecedented length of time. At any rate, we went to another Kansas City Toyota dealer and were able to find and buy a new 2024 GR Corolla at almost the same price as Luther Mazda was advertising a 2023 used vehicle. More

This place is a joke. We bought our car there, took it there for every service. This last service we needed a tire patched. They told us it couldn't be patched and since i We bought our car there, took it there for every service. This last service we needed a tire patched. They told us it couldn't be patched and since it was all wheel drive, all 4 tires had to be replaced. xxxxxxxxx! We took the tire to a different tire shop and they patched it just fine. This place will try to screw you if they get a chance! Do NOT do business here! They deleted the review I left on Facebook. Hey Luther! Here's one xxxxty review you can't delete. You're a bunch of piranhas waiting to screw over the next victim. You know it's true too or you wouldn't have deleted my Facebook review. More

I would not even give this dealership one star. My daughter bought a used van here in June. They had it for two weeks and it started over heating. They called the dealership as it was a Monday. The My daughter bought a used van here in June. They had it for two weeks and it started over heating. They called the dealership as it was a Monday. They said to bring it in on Wednesday. Took it in and they said it needed a thermostat. Paid for the thermostat and then the dealership said the engine was bad and they needed a new engine. What? They had the van for two weeks. They had bought the extended warranty. Well the warranty people said their claim was denied because they don’t cover over heating. After trying to get them to do the right thing my kids have to pay for a new engine. Well the dealer was so gracious and said they were very helpful because they are going to pay for half of the rebuilt engine. It will only cost my kids close to $4,000. So fast forward to now. It is now the end of October and my kids still do not have their vehicle. The dealership has had their van this entire time. The communication has been terrible. It has been one excuse after another and they will take no responsibility. Do not buy from this dealer. More

Although we ultimately did not purchase a vehicle from this dealership, I would like to give a shout out to the salesman we worked with. Nick Kost was very polite, courteous and made every effort to expla this dealership, I would like to give a shout out to the salesman we worked with. Nick Kost was very polite, courteous and made every effort to explain all the features on the CX5 we were looking at. I would highly recommend working with him More

This dealer leaves a lot to be desired. We purchased a car there from Matt. Matt was an excellent sales representative with solid product knowledge. If this was a review on him he deserves 5 stars. Howeve car there from Matt. Matt was an excellent sales representative with solid product knowledge. If this was a review on him he deserves 5 stars. However, this review is on the dealer. If we could rank lower than 1 star, we certainly would. Our deal included a free loaner when the car went in for service. They use suggestive selling to over maintain the car to increase their labor hours per repair order. Therefore, driving your cost higher than needed to maintain our daughter's car. This was her first service after purchasing a certified Mazda 3. They took advantage of our 18-year-old daughter by telling her she needed items that she did not, on a car they just certified. They did provide a free loaner that wasn't cleaned. We know it wasn't cleaned because they left a loaded 9mm handgun in the passenger's seat. Forget Covid-19 for a minute. Would hate to imagine what may have happened if they provided the same car to someone that had a child that was unaware of gun safety. When we brought it to their attention, they simply shrugged it off. Then our daughter was involved in a rear-end collision and we took it in for a repair estimate. They do not have body shops to support you after the sale. Then simply asked for a trade-in value with and without a carfax to support our claim for diminished value on an insurance claim. They also could not perform this simple kelly blue book valuation. Contacted another local Mazda dealer and they are happy to provide the simple service. Before you purchase consider if they can safely and competently support you after the sale. Everyone has enhanced their safe practices of cleaning and sanitizing vehicles to protect the people we love. Premier Mazda is not taking precautions. They are in it for profit only. More