Luther Kia of Inver Grove - Service Center

I didn’t like that I called 3 separate times to find out the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services s the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services such as brakes, tires, wiper blades, air filters and strangely a belt for the motor that was completely replaced but with the old belts and not new belts with a new motor??? More

The service rep I worked with was friendly and efficient. Everything promised was accomplished a bit earlier than expected. Everything promised was accomplished a bit earlier than expected. More

Luther's service department made the diagnosis and resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! More

Friendly service, nice waiting area, bathrooms were clean, job well done! Would recommend family and friends here for service. clean, job well done! Would recommend family and friends here for service. More

Our service advisor was very helpful and kept me informed about the progress of our repair. I will definitely be contacting her again if we need another repair. about the progress of our repair. I will definitely be contacting her again if we need another repair. More

Lousy customer service. Rude service representative - Dismissive, arrogant, couldn't be bothered. Took 45 minutes to determine my car had an after market hitch and did not n Rude service representative - Dismissive, arrogant, couldn't be bothered. Took 45 minutes to determine my car had an after market hitch and did not need the recall fix. Left the hitch wiring dangling down to the ground. More

They said it would take 2-3 hours but had it done in 1 1/2 hours. Everything taken care of in that time. 1/2 hours. Everything taken care of in that time. More

Have always gotten good service here but this one visit was a fail. Felt like I was getting a sales job, took a long time, left with a dirty car with no wash, and felt not appreciated. Just an off visit. was a fail. Felt like I was getting a sales job, took a long time, left with a dirty car with no wash, and felt not appreciated. Just an off visit. More

Service department on this visit is great the dealership itself is disgusting and from the lack of response or courtesy I was show on jan31,2023 and February 1st, 2023 in regards to several text messages an itself is disgusting and from the lack of response or courtesy I was show on jan31,2023 and February 1st, 2023 in regards to several text messages and phone calls ( none returned to me ) they have lost my business forever nor will I ever deal with any Luther dealership , I use the service center sinc I was stupid to purchase a service contract otherwise I would never step foot in a Luther dealership More