Luther Kia of Bloomington - Service Center

Work gets done on time. Friendly and helpful staff. Questions answered satisfactory. Always appreciate the car wash. Friendly and helpful staff. Questions answered satisfactory. Always appreciate the car wash. More

They did a good job and it was done in a reasonable amount of time. I appreciate the ride to and from home. amount of time. I appreciate the ride to and from home. More

My wait time was very long with no updates on when my car was going to be done. I understand you have a recall going on. Customer Service still involves taking care of customers waiting and new customers com was going to be done. I understand you have a recall going on. Customer Service still involves taking care of customers waiting and new customers coming in. A new customer can wait a few minutes while you up date a customer that has been waiting for 2 1/2 hours with no updates. After asking several times when my car was going to be ready. I didn't get a update until 1/2 from when 1 asked a second time. The Service Technician seemed stressed and frustrated. I got all caps when he responded to my text. I took that as yelling at me. The other times I brought my car here when it was for a recall I had great service and up dates regularly. More

Car not ready when initially suggested and ac line had missing filler cap. Later I discovered the ac was not functioning. Upon inspection, scrapes on ac line were noticed and combined with missing cap it missing filler cap. Later I discovered the ac was not functioning. Upon inspection, scrapes on ac line were noticed and combined with missing cap it appears that contact was made during engine removal and replacement damaging the line. Possible leak resulting. More

Jeff was awesome got me in and out in no time. I came out off there with more info about my car than I knew before. Very helpful also. Thanks Jeffrey Mattson. I came out off there with more info about my car than I knew before. Very helpful also. Thanks Jeffrey Mattson. More

This was for my Kia Forte's first required service, and the service was both thorough and timely the service was both thorough and timely More

Exemplary service; Jeff was very helpful and communicative through the whole prolonged process of getting warranty work done on the engine of our Niro. communicative through the whole prolonged process of getting warranty work done on the engine of our Niro. More

Great place to buy a car. Smart salespeople and great leadership. I highly recommend them. Smart salespeople and great leadership. I highly recommend them. More

Thanks Kia for the great services and always done in a timely manner with awesome salespeople timely manner with awesome salespeople More

Never again. My daughters Kia Soul was broken into and towed to Kia of Bloomington. They would not give us an estimate until the parts arrived. If they knew wha My daughters Kia Soul was broken into and towed to Kia of Bloomington. They would not give us an estimate until the parts arrived. If they knew what parts it needed, why could they not give us an estimate. They gave us a $2900 estimate, including 2 hours for "lifting and diagnostics". First, the damage was all in the interior, no need to lift. Second, if they knew what to order, what did they need to diagnose? Third, they quoted 1 hour to "clean the window" they would install. Seriously? The total estimate was $1000 in parts, which were not specified on the estimate, I had to request a parts breakdown. Parts pricing was high, but not totally unreasonable. The 9.5 hours of labor, however was RIDICULOUS. I emailed the service writer, his response was "You asked for an estimate, I gave it to you". I requested the service manager call me, no response. This dealer will never get one penny of my hard earned dollars. Apparently her mother in law agreed to pay for it, or it would have been towed home and I would drive the several hours there to repair it myself, as I am an ASE Certified technician. Not a SINGLE nice word to say about this clown show. More