Luther Kia of Bloomington - Service Center

Very courteous, friendly and helpful. Quality work done very quickly and done right. I appreciated the shuttle picking me up at work when my car was done. very quickly and done right. I appreciated the shuttle picking me up at work when my car was done. More

We have been coming to Luther KIA in Bloomington for several year snow. Samantha is by far the most wonderful person to work with! She even takes the time explaining things to my always curious 5 year several year snow. Samantha is by far the most wonderful person to work with! She even takes the time explaining things to my always curious 5 year old son. Today she showed him the different things she can do with her computer. I have worked with other service coordinators and they are all helpful and efficient, but Samantha is the best! More

They got me in on the same day, took care of service issues and completed it ahead of schedule. Nice facility and very helpful people. issues and completed it ahead of schedule. Nice facility and very helpful people. More

I walked in with what I thought would be an expensive repair and in a very short time I was informed that my issue was a minor one and that they had parts. I was out in an hour and under budget. Brandon repair and in a very short time I was informed that my issue was a minor one and that they had parts. I was out in an hour and under budget. Brandon was especially helpful and courteous. Thanks. More

For a woman it was a snap. great service thanks very For a woman it was a snap. great service thanks very much Need more women magazines in waiting room How about a donut machine soon For a woman it was a snap. great service thanks very much Need more women magazines in waiting room How about a donut machine soon More

My Kia experience has always been outstanding. That said, the post-service review process for a simple oil change is tougher than the service itself. I was told that I would be asked to do an online survey, the post-service review process for a simple oil change is tougher than the service itself. I was told that I would be asked to do an online survey, and should contact the service rep directly if any aspect of the service was less than "10". If the survey is not timely completed, I get follow-up calls from the dealer. Telling the customer that anything but a "10" is a failing grade does not foster honest survey results...a little like saying that my child will be held hostage pending receipt of a favorable review. More

I feel like I have been tricked. I was sold a warranty that has not cover a single thing in the 9 months I have owned my vehicle. When I asked for more information about my warranty - I was given a piece that has not cover a single thing in the 9 months I have owned my vehicle. When I asked for more information about my warranty - I was given a piece of paper with a phone number circled and told "You could try them" WONDERFUL - thanks for all the information. As a younger car purchaser - I wanted to build a relationship with a dealership and continue servicing and purchasing there for years to come. That will NOT happen here. I understand the warranty may not be something you have complete control over but I think it is essential to properly convey what to expect to a potential buyer. This did not happen in my case. The gentleman that sold it to me said "it's worth every penny it covers almost everything". I am 0-5 so far and have been told I need $400++ in service that won't be covered. Ultimately shame on me for not seeking out more information originally. But lesson learned. And also shame on you. You have F'd a potential lifetime purchaser and referral giver. More

Every step of the process went as smoothly as possible. From making the appointment to shuttling back to pick up. Thanks. (It was reassuring to see some of the folks from my Saturn-owner days, too.) From making the appointment to shuttling back to pick up. Thanks. (It was reassuring to see some of the folks from my Saturn-owner days, too.) More