Luther Kia of Bloomington

Mr. Brown was very knowledgeable and friendly. He took a tremendous amount of time to make sure that all of our questions were answered. My husband and I spent most of the morning at the dealership, and ev tremendous amount of time to make sure that all of our questions were answered. My husband and I spent most of the morning at the dealership, and everyone we encountered was professional, courteous and friendly. I would recommend this dealership and our sales consultant to my friends! More

We bought a new 2009 Kia Sedona from Ms Carrie McWilliams in June 2010 at a very nice discount. She gave us all the time and attention required to completely satisfy my wife and I. We were particularly imp in June 2010 at a very nice discount. She gave us all the time and attention required to completely satisfy my wife and I. We were particularly impressed by this because it was a Saturday and a very busy day at the dealership. The additional incentives such as free servicing and the SuperAmerica discount on gas were nice touches which we appreciated. More

Luther Automotive Group of Bloomington was by far the best experience I had while shopping for a new car. The people were friendly, patient and knew what they were doing. Had great service there and wo best experience I had while shopping for a new car. The people were friendly, patient and knew what they were doing. Had great service there and would go back in a heart beat when needing a new car. More

Our salesperson did a great job on our behalf. The car we wanted and the color we preferred came with an option that we did not want. Our salesperson was able to negotiate with the manager to lease us th we wanted and the color we preferred came with an option that we did not want. Our salesperson was able to negotiate with the manager to lease us the car without paying for this option. This is the third car that we have leased from this dealership in the past four years. I am glad that costumer loyalty is worth something. More

Carrie helped me with my used vehicle purchase and trade on my old one. They were quick (for buying a car) and went the extra mile to give me what I wanted for my trade. The vehicle was priced the best out on my old one. They were quick (for buying a car) and went the extra mile to give me what I wanted for my trade. The vehicle was priced the best out there and I have been doing my research for several months. I hope when it comes time to purchase again they have what I am looking for. More

I did a search online for a used Kia Soul + in titanium. To my surprise, I found a wonderful price for one with just under 9k miles. It was the exact car my wife wanted. I contacted the dealership to find o To my surprise, I found a wonderful price for one with just under 9k miles. It was the exact car my wife wanted. I contacted the dealership to find out more about the vehicle and decided to drive 5 hours to Minneapolis to look at it with the intent to purchase. The salesman was happy to put a hold on the car for $500 and we did just in case someone were wanting to purchase it. We didn't want to miss out on a fair deal since this model and color and price are very hard to find in Iowa. So, the first minute the dealership opened on Saturday morning, we called and gave them our CC# and a $500 deposit hold on the Kia and told them that I will be up there on Monday to buy it. Well, late Saturday afternoon I got a message from their sales manager, Dave Rise explaining that they sold the car and our hold on the car didn't count-that it was not their policy to hold cars. Today, (Sunday) I get another call from the sales manager explaining what happened only this time he was a bit "huffy" with me and very non-professional. He couldn't understand why I wanted to buy that particular car and tried to push one of his other cars onto me-one that was not the make and color my wife wanted. The old "bait and switch" and a sad, sad story of "we won't make anything on these, bla, bla, bla". We had an agreement, and that if I put a $500 hold on the car and came up there the next business day to purchase everything was good. Their upfront pricing and enjoyable salesman Chris was initially good but follow through and customer care was much less than desirable. Dave rise was not willing to go the extra mile to make it up to us and outright told us he didn't want to sell to us "outa-towners" anyway because he wouldn't make any money off us on oil changes and servicing. Just a rotten thing to say and doesn't say much for a so-called reputable dealership. If I were the dealership manager, I wouldn't keep him around with his bad attitude and poor service and his lack of concern for correcting a negative experience. Dan Schuster More

My husband and I were able to give a general idea of what we were looking for in a vehicle. Tracy brought out 2 vehicles for us to see. We bought the first one he brought out. The pricing was great and there we were looking for in a vehicle. Tracy brought out 2 vehicles for us to see. We bought the first one he brought out. The pricing was great and there was NO pressure even after we made him stick around for some time after closing. We brought the car home and were so impressed with it that we went back the next day to see Tracy once more. I had a sporty Pontiac and wanted more of a family car for myself. He took us out to the lot and pointed the Kia Rondo out to me. We tried it and took it home that day. We did have some issues with getting the car detailed, but the used car Salesman Dave took care of it and I am SO happy with how I was treated and the vehicles we purchased. These people truly do have Customer Satisfaction in mind. I encourage anyone that is thinking about a car purchase to give Tracy a call. More

Best dealership I have ever worked with. No pressure, best price, honest sales person. I would do business with this dealership again in a heartbeat and would encourage others to do the same. Great j best price, honest sales person. I would do business with this dealership again in a heartbeat and would encourage others to do the same. Great job follwoing up with customers as well to make sure customer is completely satisfied. More