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Luther Hudson Chevrolet GMC - Service Center
Hudson, WI
1,908 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,908 Reviews of Luther Hudson Chevrolet GMC - Service Center
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November 22, 2018
Friendly staff, great atmosphere Easy online scheduling, friendly service personnel, clean facility, sales staff remembers you and acknowledges you, makes me feel like buying next vec Easy online scheduling, friendly service personnel, clean facility, sales staff remembers you and acknowledges you, makes me feel like buying next vechele at Luther Chevy More
by NELSON.ED
Verified CustomerEmployees Worked With
November 21, 2018
Marti is the absolute best There is no better place to take your vehicle into Marty at Luther Hudson GMC. She is honest, straightforward and trustworthy. I have been bringing There is no better place to take your vehicle into Marty at Luther Hudson GMC. She is honest, straightforward and trustworthy. I have been bringing my vehicle to her for 8+ years. More
by Crazyjohnsons
Employees Worked With
Marty
November 21, 2018
Luther is the best. Steve, of course, is most likely, Luther’s best employee...he has always been so caring and friendly. I’ve known him for years and he remembers my nam Steve, of course, is most likely, Luther’s best employee...he has always been so caring and friendly. I’ve known him for years and he remembers my name, which is huge. I’m always happy to see him. I’m not sure about the name of my advisor I had...JJ? Or Nick? He, too, was very helpful and accompanying. I needed a battery and between both men, they got one and I got my car back fast. I appreciated getting a ride home so I didn’t have to wait. The driver was another gentleman. Overall, they are all the reason I come back to Luther. The clean waiting room, free popcorn and good coffee are a plus. Five stars for this wonderful business!?????????? More
by BeckyB
Employees Worked With
Steve
November 21, 2018
How not to build customer loyalty Brought my ‘15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked f Brought my ‘15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less “that will be $109 for us to diagnose it”. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman’s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets. More
by Croixchevyowner
November 21, 2018
Vehicle repair/Car rental My truck blew a oil line, Chevy road side assistants said it will be towed to Hudson, so I called and spoke to Nick, explained what had happened, and My truck blew a oil line, Chevy road side assistants said it will be towed to Hudson, so I called and spoke to Nick, explained what had happened, and told him I needed a rental car, he told me no problem. I was having some issues with the tow company so I called nick and asked IF I could get the rental before my truck gets there he said no problem it will be waiting when you get here, sure enough I walked in and out in 5 minutes!! Car repair was a little longer than I originally thought it would take but no big deal because I had the rental More
by duchmike
Employees Worked With
Nick Jubie
November 21, 2018
Terrific Service! My husband went in with a question about our 2004 GMC Envoy. Nearly 6 months he had been struggling to find & trace the problem with the blower motor My husband went in with a question about our 2004 GMC Envoy. Nearly 6 months he had been struggling to find & trace the problem with the blower motor to keep running/working AFTER the vehicle would be xxxx off. Yes, first time it happened to any one was me & in the middle of the night while I was traveling! It was every. Problem became worse as time went to the point of leaving me stranded 4 times, The Service Advisor, Nick, looked up the blower motor, checked out the electrical & helped solve the problem within minutes. It took about another month yet I finally convinced my husband to let the service department do the work. Genie has a proper working blower motor due to amazing service team at this dealership! It was even affordable which so surprised my husband. I cannot say enough awesome things about your team as Marti checked me & made sure all was taken care so we could breeze in after work stopping at the cashier desk & BAM done in minutes.Having the door held open for us as we entered & exited the show room floor I felt we were royalty! Thank you so much for helping regain faith & trust in a dealership again. Your team in Hudson rocks! More
by MVBHUNT1965
Employees Worked With
None listed above & you should have service listed on here! ??
November 20, 2018
New tires Staff friendly. Price transparent. Suburban rides like your floating on a cloud. Always do service where we bought three vehicles. We have full trust Staff friendly. Price transparent. Suburban rides like your floating on a cloud. Always do service where we bought three vehicles. We have full trust in Luther Chevrolet in Hudson. More
by GREGKAASA
November 20, 2018
Oil change Always good job and done on time call if any questions about my vehicle very friendly. Make sure all my questions are answered about my vehicle Always good job and done on time call if any questions about my vehicle very friendly. Make sure all my questions are answered about my vehicle More
by michael.brien
Employees Worked With
Marti
November 16, 2018
Tire swap and mount The work was good but excessively long. I was told 2 hours and turned into almost 3 1/2. That is way too long on a wait. I know there were complicatio The work was good but excessively long. I was told 2 hours and turned into almost 3 1/2. That is way too long on a wait. I know there were complications but more then 1 service person should have been assigned as I requested when I made the appointment 3 weeks in advance. More
by Taz
Employees Worked With
Other Employees :
I don’t know who I worked with and it wouldn’t let me submit without checking one.
November 14, 2018
Supplement maintenance from deer strike Awesome help for a previous problem. My 2014 Chevy Hi Country was at another body shop for a deer strike. They failed to recognize the interior damage Awesome help for a previous problem. My 2014 Chevy Hi Country was at another body shop for a deer strike. They failed to recognize the interior damage to the radiator. Upon picking up my vehicle from the original body shop, I experienced a chocolate milk type oil leak. Luther Hudson identified the problem, and worked hand in hand with State Farm insurance to rectify this problem. Nick Jubie was great to work with, an asset for Luther, hire more like him! More
by DWIND267
Employees Worked With
Nick Jubie
