Luther Hopkins Honda - Service Center

My car needed a tune up because it did not start while in the garage. After calling AAA to get my car towed, I called the dealership and they were willing and ready to receive my vehicle as well as having a the garage. After calling AAA to get my car towed, I called the dealership and they were willing and ready to receive my vehicle as well as having a loaner car ready for me to use. More

very nice place, but I miss the top car salesman, GENE LARSON This was Kyle's favorite also. I should talk on and on and say a bunch of garbage. Nice showroom and excellant cars. Good cookies and cof LARSON This was Kyle's favorite also. I should talk on and on and say a bunch of garbage. Nice showroom and excellant cars. Good cookies and coffee. More

My Accord had an emissions warning light come on. I scheduled a service appointment for 11:30am on a Friday and made plans for lunch out with my wife. They told me service would take an hour and I retu scheduled a service appointment for 11:30am on a Friday and made plans for lunch out with my wife. They told me service would take an hour and I returned at 1:00pm. Upon returning they said it would be another hour from that point. Around 2:00pm they finally looked at my car and diagnosed that it needed a new oxygen sensor (which I had speculated what it was when I talked to them at 11:30am). Service was finally complete at 3:30pm after four hours at the dealership. The woman paying in front of me at the register was complaining of bad service too but a manager was not available to handle her complaint. This was my first experience with Hopkins Honda and it will be my last. If they had been honest with the time needed I would have driven my wife's car home after lunch and she would have had a coworker drop her off to pick up my car at the end of the day. As it was I wasted half a day, paid way too much and was never told why it too so long. More

I brought my car in for service due to no heat. I got a call back telling me my entire radiator and fan assembly and shroud needed to replaced at a cost of $1200.00. When I asked why, the service tech cou call back telling me my entire radiator and fan assembly and shroud needed to replaced at a cost of $1200.00. When I asked why, the service tech couldn't explain it very well. Next tiime it would be nice if the customer service person knew what was going on prior to making a call telling the customer it will cost $1200.00. The reason I marked a bad score for cost was I ended up taking my radiator problem to get fixed at a different location and it cost $500. The parts installed were new and also included a 3 year warranty on them as well. I realize a dealership is always going to cost more but I felt this was a bit excessive. Your customer service person also tried to sell me 4 new tires at a total cost of $800 for my Honda Accord. I shopped online and found the same tires for $80 a piece for a total cost of $320.00. Once again, that seems a bit excessive as well. More

Our service manager (Cara) was dismissive of our problem. She was quick to resolve our issue by "handling" us. She did not document the mechanics actions on our service report until I asked her to. We wil She was quick to resolve our issue by "handling" us. She did not document the mechanics actions on our service report until I asked her to. We will not return to Luther Hopkins as this was our second uncomfortable and unsuccessful visit in 2 months for our brand new car. More

We have had our 2012 Honda Odyssey repaired three times, and have always been happy with the results. Thanks to Matt and Jeff at Luther Collision and Glass. and have always been happy with the results. Thanks to Matt and Jeff at Luther Collision and Glass. More

Hopkins Honda service department(and parts department too) have provided excellent service to me and my Honda Civic Hybrid the past five years. I'm so grateful for the knowledgeable advice and excellent too) have provided excellent service to me and my Honda Civic Hybrid the past five years. I'm so grateful for the knowledgeable advice and excellent customer service Jerry has provided! Jerry really went above and beyond to help me..He was understanding and pro-active THANK YOU! I've recommend Hopkins Honda to my family and friends! PS..there's a movie theater a few blocks away...a great way to wait while your car is being serviced. More

I have bought several Hondas from Hopkins Honda. I have always found the salespeople to be respectful and willing to listen to my needs. I have had the same experience with the Service Department. I work o always found the salespeople to be respectful and willing to listen to my needs. I have had the same experience with the Service Department. I work one block from another Honda Dealership but I wouldn't consider leasing or having my Honda serviced anywhere but Hopkins Honda. More

Chai (sp?) was very efficient and thorough. He explained the services needs of the auto and made sure I was updated on the progress. Excellent employee and courteous. the services needs of the auto and made sure I was updated on the progress. Excellent employee and courteous. More

Kara Roberts and team are the only people that I will take my car to for service. I am very protective of my car. I am on my second car and they will be taking care of my third whenever that day may come take my car to for service. I am very protective of my car. I am on my second car and they will be taking care of my third whenever that day may come. More