Luther Hopkins Honda - Service Center

The service technician who dismantled my glove compartment to check the cabin filter forgot to put the glove compartment hanger and nuts/bolts back on. This of course was a courtesy check to up-s compartment to check the cabin filter forgot to put the glove compartment hanger and nuts/bolts back on. This of course was a courtesy check to up-sell additional service work (i.e. Was NOT part of the original service contract). Later that evening I opened the glove compartment and watched the drawer dropped to the floor and all the contents fall out. Needless to say, I was not happy with this quality of work. Now I question the quality of work on all the other service items they performed on my vehicle. I called Donna several times and left a vm over a period of couple days, worst is no response from her. It ended up with the receptionist speaking to the service manager to get some kind of resolution option for me. Now I have to take time out of my busy schedule to bring the car back and have them fix what was not broken in the first place. More

I am always met promptly and with a smile. Every person of the service team has always been helpful. I appreciate their knowledge and advice. I also appreciate the free car wash and topping of fluids. of the service team has always been helpful. I appreciate their knowledge and advice. I also appreciate the free car wash and topping of fluids. More

Take good care of my car, and I love the fr car washes, friendly people great service and body shop team, easy to talk to and ask questions. friendly people great service and body shop team, easy to talk to and ask questions. More

Jerry's and his crew are great. I have never had any problems after service when his crew takes care of my car. Since I do know a few things about cars, it is nice that they never talk down to me when e problems after service when his crew takes care of my car. Since I do know a few things about cars, it is nice that they never talk down to me when explaining a problem with my car. I always get the details. The car wash is always nice and the price, well, I suppose it's always going to be too much. I appreciate any discount I can get. Jerry and quality of his crew is the reason we return to Honda. More

routine check up (105K). Kept waiting at least 45 minutes after work done as paperwork was not brought back to waiting area. No apologies given, just thin excuses as to why the delay. Otherwise, was fine alb after work done as paperwork was not brought back to waiting area. No apologies given, just thin excuses as to why the delay. Otherwise, was fine albeit pricey. Had similar problems with same rep on last visit: wasn't available after work was done to explain some of my questions. More

They put a new big, rechargeable battery in my 2004 Honda Civic Hybrid. I was worried that it would never be the same. It has worked wonderfully since, much to my happiness. The guy who lines up the repai Civic Hybrid. I was worried that it would never be the same. It has worked wonderfully since, much to my happiness. The guy who lines up the repair and does all the talking with me is just great! I really enjoy the Service people there. They always do a good job. More

I've always been very pleased with the quality of service, responsiveness, and how I've been treated by your staff. Top notch! Thank you!! kg service, responsiveness, and how I've been treated by your staff. Top notch! Thank you!! kg More

Great waiting room with a place to work, coffee/water, cookies, and tv's. Oil changes aren't the lowest price but good work and much better than sitting in a service station. cookies, and tv's. Oil changes aren't the lowest price but good work and much better than sitting in a service station. More

I have gone to this dealer for 25 years and still do even though I have moved several times and the location is not the handiest for me - but worth the drive. though I have moved several times and the location is not the handiest for me - but worth the drive. More

I started going to Hopkins Honda for service over a year ago. My experiences continue to be very positive. Customer service continues to be professional and friendly. Price continues to be a good value a ago. My experiences continue to be very positive. Customer service continues to be professional and friendly. Price continues to be a good value and has never been above what's originally quoted. I will continue to go to Hopkins Honda for all my service needs. And when I'm ready for a new car, I plan to go here as well. More