Luther Hopkins Honda - Service Center

From the moment I drove into the Service area, I was treated courteously, professionally and quickly. The customer waiting area is very clean, attractively furnished and amply stocked with beverages and treated courteously, professionally and quickly. The customer waiting area is very clean, attractively furnished and amply stocked with beverages and cookies. The service I requested was completed on time and Chai thoroughly reviewed the routine inspection results with me before thanking me for my patronage and wishing me an enjoyable holiday. My payment was promptly processed and I was given specific directions to locate my car. And, finally, my car was exactly where I was told and had received a complimentary washing. More

Pilot was not riding smoothly. Kara dug into history and noted that car tires were not serviced properly when they were replaced over a year ago. Too much uneven wear meant they needed to be replaced. Kar noted that car tires were not serviced properly when they were replaced over a year ago. Too much uneven wear meant they needed to be replaced. Kara went to bat for us and gave us a very fair deal on a brand new set of tires and alignment. Pilot is back handling like it did brand new! Thanks, Kara! More

Kara Roberts provided awesome customer service. My car had a couple of open recalls that needed to be taken care of, along with brakes and an oil change. However, it was recommended that repair a number o had a couple of open recalls that needed to be taken care of, along with brakes and an oil change. However, it was recommended that repair a number of other items that were going to be a bit costly. With the use of many service coupons that I had it made it all a bit more bearable. Kara was awesome in letting me know the what, why and how of all of it. She was very friendly even with my many phone calls to her. More

Impressive service. Amanda promptly acknowledged my presence. She clarified the reasons for which I was there and provided an estimated timeframe to completion. She was right on. presence. She clarified the reasons for which I was there and provided an estimated timeframe to completion. She was right on. More

a quick regular maintenance for oil/filter change. Everything was just great. The price is almost $40 which is fine, but high than my expectation, I have had my car changing oil/filter in more than 10 Everything was just great. The price is almost $40 which is fine, but high than my expectation, I have had my car changing oil/filter in more than 10 different Honda dealerships throughout the country (I do a lot of traveling) and the highest one was about $30, usually is $25. The following-up service is great! The employee who helped me in service also replied my email with couple of questions after the service. I felt their friendliness and the desire to be the best dealership. I would definitely recommend! More

The timeliness of the service was great. The service receptionist said it would be 45 minutes and it was done before that. In past it has taken a lot longer than the amount of time that I was given so receptionist said it would be 45 minutes and it was done before that. In past it has taken a lot longer than the amount of time that I was given so I was really satisfied with my most recent visit. More

Great service. Came in with bumper that was coming off. Rather than tell me to come back when body shop was open, they offered to take a look and fixed it on the spot. Rather than tell me to come back when body shop was open, they offered to take a look and fixed it on the spot. More

The service consultant was very friendly and was able to get all of my questions answered before, during, and after repairs were completed. However, there was a slight glitch In customer service. When I w get all of my questions answered before, during, and after repairs were completed. However, there was a slight glitch In customer service. When I went to pay for the repairs, I handed over an oil change coupon from RB Honda that the service consultant had agreed could be used. I expected the discount to have already been taken, since the service consultant had asked for the discounted price over the phone, but it was not. Then when I handed over the coupon I was told by customer service that it had to be turned in before the vehicle was serviced. I had to explain that the service consultant had already agreed to honor the coupon, at which point they re-calculated payment due. One other comment is that it would have been helpful if Hopkins Honda had called RB Honda to obtain repair history information. I had to make this call, and get back to the service consultant, who then relayed the required information to the repair technician. More

Always an excellent service experience at Hopkins Honda! The service advisers and technicians are competent, trustworthy, and consistently friendly. I've been coming to Hopkins Honda since 1987, and I see The service advisers and technicians are competent, trustworthy, and consistently friendly. I've been coming to Hopkins Honda since 1987, and I see no reason to ever make a change. More

I would recommend this dealership for many reasons. They always get us in for service fast. The representative's are always friendly and helpful. In my experience they have always finished the repairs in always get us in for service fast. The representative's are always friendly and helpful. In my experience they have always finished the repairs in less time than they estimated. The waiting area is comfortable and they stock it with treats and beverages. They have always completed the repairs correctly the first time so we didn't need to make return trips. Even though having service done at a dealership is usually more expensive, Hopkins Honda makes it worth it. More