Luther Hopkins Honda - Service Center

I delivered my Honda for a recall repair. I appreciate the flexibility of scheduling the repair in the evening. I was especially impressed by the fact that I was able to book the service appointment onlin the flexibility of scheduling the repair in the evening. I was especially impressed by the fact that I was able to book the service appointment online. My service advisor was polite and thorough. My repair was completed the same evening, at least an hour earlier than they had estimated. More

I have brought my vehicle to Hopkins Honda as long as a have own it (since 2007). They have always provided me with excellent service at a fair price. I have worked with every technician and each one has m have own it (since 2007). They have always provided me with excellent service at a fair price. I have worked with every technician and each one has met my needs and expectations to the fullest. I will continue to have my vehicle serviced there. More

This is the closest I've found to "old fashioned" service. Kind, prompt, and dedicated to "making it right". I recently had an experience where a part (replaced 1 year ago) failed again. fashioned" service. Kind, prompt, and dedicated to "making it right". I recently had an experience where a part (replaced 1 year ago) failed again. They worked with me to do the repair at half of the cost of other places. I agreed. They did the service, and I paid. On the way home, Hopkins Honda called me to say that they were reversing the charge on my credit card. This part should not have failed, and they were going to cover it. THAT is great service! I really appreciate them...and after 7 years of this consistent service....I trust them. More

I went in for an oil change. They informed me I had an outstanding recall issue, and took care of that as well. The waiting area was clean, confortable, and had good snacks and coffee. My car was serv outstanding recall issue, and took care of that as well. The waiting area was clean, confortable, and had good snacks and coffee. My car was serviced quickly (I hadn't made an appointment) - and they washed my car, too! More

I like the express service for oil changes, no appointment needed and they get you right in. Comfortable and nice waiting area to sit in while the service is being done. appointment needed and they get you right in. Comfortable and nice waiting area to sit in while the service is being done. More

I have come to expect top quality service from my Honda dealer. This time was no exception. Fast, friendly and efficient has been and was this time a good experience. And...the coffee is good also. :-) dealer. This time was no exception. Fast, friendly and efficient has been and was this time a good experience. And...the coffee is good also. :-) More

Hopkins Honda service department has never disappointed me. They are friendly, answer my questions, and take the time to explain things. This last visit was for routine service and they got me in right a me. They are friendly, answer my questions, and take the time to explain things. This last visit was for routine service and they got me in right away. Jace explained what other service my car was due for but did not "push" for me to get it done that same visit. He also provided a written description and cost for the other service my car needed. My Civic is the first Honda I ever owned and the level of service I continue to received at Hopkins Honda will most likely keep me buying Hondas. More

Kara has been my service representative for the past several years. Every time I go in and see her she greets me with a smile and is always helpful with providing me options on my service. I wish ever several years. Every time I go in and see her she greets me with a smile and is always helpful with providing me options on my service. I wish everyone could experience the Kara service. She is the best! More

Service was fast; safety/options discussed and was able to make an informed dicision about what sort of fix to make. Saved a little money with the options available. to make an informed dicision about what sort of fix to make. Saved a little money with the options available. More

Kyle- My response is two-fold- First- We have always Kyle- My response is two-fold- First- We have always had superb service at Hopkins Honda. I believe this email was auto-generated after our last Kyle- My response is two-fold- First- We have always had superb service at Hopkins Honda. I believe this email was auto-generated after our last service call for a recall on our Pilot. It was handled quickly and without issue by A.C. We have been taken care of by A.C. and Chai on most of our visits. They have always been courteous and knowledgeable. We appreciate your service team first and foremost but your facility is always clean and inviting, which makes our experience pleasant. Our appointments always run on time or quicker than promised. Secondly, we would like to tell you about our last visit to your dealership. It was this past Saturday and we are happy to let you know we now have two Honda vehicles in our driveway. Vern Pettis was our salesman on our 2010 Pilot a few years ago. Vern was recommended by our good friends. Vern did not disappoint us. We went in looking originally at the CR-V at the time but we decided the Pilot fit our needs better. Vern provided us with valuable information and answered all our questions. We had not intended to buy a vehicle that day. Vern’s excellent no pressure salesmanship along with his knowledge of the product he was selling provided us with all the information we needed and did not have to look any further. He handled our trade in (Toyota Prius) fairly without any haggling. Our other vehicle was a 2010 Toyota Highlander. We have always felt that the Toyota never lived up to the quality of our Honda Pilot. Furthermore the service and maintenance we experienced at Toyota also fell short of our experience at Hopkins. We Recently had costly service work done on our Toyota and again the service department fell short. My wife and I decided that now might be the time to visit Vern for a second time. We met Vern Saturday morning and explained our situation. He handled our needs professionally and completely. Our trade in was given fair value without any haggling. The paperwork side of the new car purchase was also handled smoothly. I believe Dan was the person who helped us move through the paperwork. He was well organized and knowledgeable. Vern spent the better part of the day with my wife and family. We test drove the CR-V and looked at options and colors of the vehicles on the lot. We decided on a Crystal Black AWD CR-V EX-L. Part of the sales experience that sets Hopkins apart is the time the salespeople spend delivering the vehicle. Vern was diligent in explaining all the details and features of our new Honda. He set up XM stations and helped my wife sink her phone with the car’s Bluetooth. He was continually wiping off stray water droplets that appeared or an occasional spot of wax left by the buffers. We were treated like you should be treated when making a large purchase such as a new car. Vern’s thoroughness and “curbside” manner are impeccable. Vern has a passion for what he sells and is the best we have ever encountered in the Twin Cities. From new VW’s to GMC’s and Chevy’s to Toyota’s we have a pretty broad experience with dealerships in the Twin Cities. They have all left us disappointed except Hopkins Honda. We see the same quality people at your dealership year after year which is a statement in itself to how you treat your employees. Your products have brought us back for our second Honda and we will recommend Honda vehicles and of course your dealership to our friends. We hope that this letter travels up the ranks at Luther. The greatest asset of any company are its people. Luther should be proud of the team at Hopkins Honda. We will be more than happy to submit this letter on the web sites per your request. More