Luther Hopkins Honda - Service Center

I brought in my car due to a broken air conditioner, and found out it was a major repair. Roger treated me with honesty, respect and courtesy. We agreed on the plan to fix the vehicle and it was fixed withi found out it was a major repair. Roger treated me with honesty, respect and courtesy. We agreed on the plan to fix the vehicle and it was fixed within a day. More

I brought in my car after receiving a recall notice in the mail. I scheduled online and brought the car in. Easy. No charge. Good Service the mail. I scheduled online and brought the car in. Easy. No charge. Good Service More

May 22, 2013: Had A12 service scheduled and completed. May 22, 2013: Had A12 service scheduled and completed. Donna Cepress was very efficient and courteous. Great customer skills. I wish I could have May 22, 2013: Had A12 service scheduled and completed. Donna Cepress was very efficient and courteous. Great customer skills. I wish I could have her as my service consultant for all my visits to Hopkins Honda. May 24, 2013: My remote was unresponsive. Mike Pahl was great in resolving the issue.\ FYI. This is a first. Almost 9 years I have been a Hopkins Honda customer, This is the first time I have been contacted to write a review. Never before a phone survey or e-mail survey. More

I am so satisfied with the service at Hopkins Honda that I have been returning since my first Honda Accord, in 1987 I believe. Thank you. I have been returning since my first Honda Accord, in 1987 I believe. Thank you. More

Good place to buy a vehicle, but I suggest GET A SECOND OPINION BEFORE AGREEING TO ANY OUT-OF-WARRANTY SERVICE REPAIRS. I purchased my Pilot at this dealership and this was the only place I went to for re OPINION BEFORE AGREEING TO ANY OUT-OF-WARRANTY SERVICE REPAIRS. I purchased my Pilot at this dealership and this was the only place I went to for repair and oil changes, until I realized that they were requesting services that I did not require or parts that I did not need. I recently brought my Pilot in to Luther Hopkins because it was blowing warm A/C. After a $193.50 diagnostic check to see what the issue was, they claimed it needed new A/C suction and discharge hoses - at an estimated cost of $1,072.29. ....for a total repair bill of $1,265.79!!!! From the notes of the service advisor... "I would suggest starting with the those lines first and recharge the system" ....so what they were saying was let's start repairing and we'll find something else wrong from there. I was shocked! So I took my business to a local repair station for a 2nd opinion. They diagnosed the problem and fixed the issue for a total cost of $372.08. The hoses were completely fine and all that was required were a few simple O-rings and a freon charge. SAVE YOUR MONEY AND GO SOMEWHERE ELSE! More

I am always treated well by the service department people. They explain the work well, wash my car, and let ask questions about my bill. Sometimes my wait is longer than anticipated, but the wifi an people. They explain the work well, wash my car, and let ask questions about my bill. Sometimes my wait is longer than anticipated, but the wifi and comfortable surroundings make it easy to spend time at the dealership. I highly recommend Hopkins Honda! More

The service department is clean, efficient and friendly. I dropped my vehicle off a few hours before my appointment and they called that it was completed an hour later...before my scheduled time. I dropped my vehicle off a few hours before my appointment and they called that it was completed an hour later...before my scheduled time. More

When I called to make a service appointment, I had my choice of times including "same day," The estimated time for my service visit was the same as the actual - amazing! I also had an unexpected fende choice of times including "same day," The estimated time for my service visit was the same as the actual - amazing! I also had an unexpected fender that was popped out (probably dinged in a parking lot). The body shop was going to give me an estimate, but instead was able to pop it right out. My bill was the promised amount and I was in and out in an hour. I am a very happy customer of Hopkins Honda and will sing their praise far and wide. Thank you!! More

I had an excellent experience with everyone I dealt with at Hopkins Honda, they diagnosed the pproiblem which it turns out was a very rare problem for a new Honda ( the computer was bad) and fixed it promp at Hopkins Honda, they diagnosed the pproiblem which it turns out was a very rare problem for a new Honda ( the computer was bad) and fixed it promptly More

I had my car in for service due to excessive oil consumption. I found a Honda technical service bulletin that put my car in the bracket that required a software update to resolve the issue. When I consumption. I found a Honda technical service bulletin that put my car in the bracket that required a software update to resolve the issue. When I made the appointment to get the software update I got a manager approval that they would do the update on my car. However when I got there I got the run around from a different manager that my car may not qualify for the software update if I didn't have the proper codes come up in the check engine light. Thankfully my check engine light had the proper codes and they did the software update. I was very concerned that due to the excessive oil consumption that I may have other issues of the oil fouling up the engine so I asked the service adviser if there is anything that I should be concerned about. I was told that there is no other concerns. Three weeks after the software update I was on a road trip with my car when in the middle of nowhere my check engine light came on and was blinking. Luckily there was a Honda dealership at my destination and I stopped in there to try to get service but it was late on a Friday afternoon and they were ready to close. When I talked to the service adviser at the dealership he asked if I had any recent oil consumption issues and I told him yes and that I had just gotten the software update. Then he asked me if they had changed my spark plugs when I got the software update and I told him no that they had not. He told me that at his dealership that they always recommend to their customers that have had oil consumption issues to replace the spark plugs at the same time as the software update. The thing that makes me angry about the Luther Hopkins Honda service dept is that I specifically asked if I should be concerned about any other issues and was told no. Long story short is that I was able to buy some spark plugs at the Rochester, MN dealership and went and bought some tools to replace the spark plugs myself. I found one of the plugs that I pulled from my car to be severely fouled with oil. After replacing the plug, my car worked great again. Luther Hopkins Honda service department did not provide me with the service that I would expect when I was having issues with my car and did not provide the technical expertise as requested to ensure that my car would not break down in an inopportune time. Had the provided me the technical expertise I would not have been nearly stranded away from home with a broken down car. This is the second negative experience with Luther Hopkins Honda service dept and will no longer go there to have my car serviced. In fact, the experience has been so negative for me that I will not buy another car from this dealership. More