Luther Hopkins Honda - Service Center

Very friendly and professional. I have a Pilot with a moonroof that was left open during a recent thunderstorm. They worked with my insurance company and advocated on my behalf to make sure my vehicle wa moonroof that was left open during a recent thunderstorm. They worked with my insurance company and advocated on my behalf to make sure my vehicle was serviced in the best way possible for me. The whole environment at the dealership is inviting and makes you want to come back. More

I had just settled on my new home, and I was on my way to move in when something went wrong with my Pilot...and I was dead in the water on Route 41. From the call I made to the Honda emergency number, throu move in when something went wrong with my Pilot...and I was dead in the water on Route 41. From the call I made to the Honda emergency number, through the completed service of my car by the Luther staff, I realized that I had tapped into a network of customer care and support that I had simply not found at any other dealership. At that point I decided to make Luther Honda my point of service, and I have not been sorry for that decision. I've come to reaize that there is more to a service experience than price! The Luther Honda staff is friendly, prices are fair, and most often my service is performed in less time than I am told it wil take. An emergency brought me to Luther Hopkins Honda...but customer service keeps me there. More

I needed to bring my car in for a recall and Hopkins Honda treated me like I was buying a brand new car. Very accommodating and friendly. I didn't have to wait nearly as long as I expected to, so that Honda treated me like I was buying a brand new car. Very accommodating and friendly. I didn't have to wait nearly as long as I expected to, so that was a real bonus! More

I always take my CRV to the Honda dealership. The service people are great and accommodate me with an appointment that fits my needs. I wouldn't go anywhere else with my car. Thanks Hopkins Honda:) service people are great and accommodate me with an appointment that fits my needs. I wouldn't go anywhere else with my car. Thanks Hopkins Honda:) More

I am greatly impressed by the excellent services offered and business integrity conducted by the service department in my last couple of visits. Our car's trunk spring was broken last December and fixed by and business integrity conducted by the service department in my last couple of visits. Our car's trunk spring was broken last December and fixed by replacement of a new spring. Since the replacement had been in place, a rattling noise started to emit from the trunk. The noise was getting louder and louder until we were no long to put up with. We brought the car to Luther Hopkins Honda. After the careful inspection, the technician figured out the problem... the spring was not properly installed. Then they fixed the problem with no charge within a couple of hours!!! And the customer representative friendly explained it to us honestly. We are impressed by their business integrity. Here is another our dealership experience at Luther Hopkins Honda... We had our regular maintenance done in this May. A couple of weeks later after the service, we've noticed some yellowish liquid leaking seems from the passenger side. We brought to the dealer for inspection and repair. They examined the car very carefully and found no leaking. The customer representative friendly explained that the residual oil after changing the filter oil might be causing the problem. They didn't charge me this time again! Their commitment to customer satisfaction makes us very confident to continue our dealership with Luther Hopkins Honda. More

I had a tire noise problem and the tires were out of warranty. The service department worked to find a solution and did with participation from Honda and the dealership. I have owned 3 Honda Pilots s warranty. The service department worked to find a solution and did with participation from Honda and the dealership. I have owned 3 Honda Pilots since 2003. The reason I own them is reliability, resale and the service department at Hopkins Honda. More

We brought our vehicle in for 2 reasons: 1)to check the battery and alarm system, as the battery would short when the alarm system went off and 2)to replace a recalled item. My husband and I dropped the v battery and alarm system, as the battery would short when the alarm system went off and 2)to replace a recalled item. My husband and I dropped the vehicle off the night before our 9:30am appointment. When we dropped it off, I let the gentleman know of our appt time. He said that there was no 9:30 appt and that they'd get us in around 11:00. I explained that our daughter needed the car and he said that it would be ready by 1:00, unless there was a serious problem. Originally, based on a 9:30 appointment, we were hoping that it would be ready by 11:30. After 1:00, I called to get a status on the car. I was told that I'd received a call back in 15 minutes, as they were just finishing up. Approximately 45 minutes later, a gentleman called. He stated that all the work was done and recommended that we replace a belt but said that it wasn't urgent. I told him that our daughter needed the car and asked for him to provide us with an estimate. I also asked if the cost would be the same, if we brought the vecicle back at a later date. He said yes. Our daughter came in to pick up her car. It was her first time in the dealership. She found the layout to be very confusing (as did we) and was confused as to where to go. After walking around for a bit, she finally found the check out area. She described the employees as less than friendly. Per my request, there was no estimate provided for the additional recommended work. I still do not have the estimate. Additionally, the day after we received our car back, I received an email from the dealership stating that we need to come in to replace a recalled part. This is the item that we brought the vehicle in for. Per our receipt, it shows that you replaced it. Bottom line, this vehicle was a company vehicle and is now our daughter's. Previously, due to work, it was taken to Richfield Honda. They were terrific. Hopkins Honda is closer to our home. We were looking for a new dealership for future use. I'm not sure that we've found it yet. I'd recommend some customer service training for our service in-take guy, some signage in the dealership (we are all highly educated and the 3 of us were confused) and some increased communication between departments (not impressive to receive an email about an outstanding recall item, the day after you pick your vehicle up from having the recalled item replaced.) You have a beautiful facility. Now, based on our experience, you just need to work on the most important part - your people & ability to communicate. More

Needed some a repair to hold me over until I buy in June. The recommended more repairs than I felt was needed. However, they were friendly, helpful and got me out the door. I will buy from them again and con The recommended more repairs than I felt was needed. However, they were friendly, helpful and got me out the door. I will buy from them again and continue to have my car serviced there. More

While my car was not worth fixing, the service department walked me through all the problems and the estimates. Since my car was un-driveable, they were nice enough to let me keep the rental car as I did so walked me through all the problems and the estimates. Since my car was un-driveable, they were nice enough to let me keep the rental car as I did some car shopping. Will readily come back in the future. More

Hopkins Honda has always been a great shop/dealer to work with and I have always been very satisified with the service provided. Purchased my car at this dealer as well. The experience I received with my l with and I have always been very satisified with the service provided. Purchased my car at this dealer as well. The experience I received with my latest visit was a little less in the customer serivce area that I experienced. Donna C. was not as friendly or happy to work with me and pushed me off right away with the manager which was fine for me as Roger was the person I needed to talk with and was very helpful, understanding. I did expect a call back sooner than I received but understand he had to talk with the Regional representative. I brought my car back in for the work, was told I needed to leave for 1/2 day and so I choose to get a loaner car to get back to work. I asked they contact me to let when completed or what was done. I had to call later that afternoon and spoke with Donna who seemed to have no time for me and I had to pry information from her. She directed me to the person that was working on my car (transfered) my call, hung up on me and when I called back she had given no apoloigy. I again had to ask all the questions instead of her giving me details of what was being done or was completed. I found out a week later that some piece under my dash is not secured properly as if the technician had forgot so I now have to bring my car back in to have that completed. Otherwise I am happy with the service and especially thankful to Roger who contacted the correct people to get my problems covered under warranty as the TBS stated known issue/ problem. Thank you Honda! More