Luther Hopkins Honda - Service Center

Lied / Held vehicle while doing no work / misrepresented I was in an accident. My insurance company told me Luther Hopkins Honda was a preferred service provider for their claims process. My vehicle was towe I was in an accident. My insurance company told me Luther Hopkins Honda was a preferred service provider for their claims process. My vehicle was towed to Luther Hopkins Honda. Within a few hours, the service department told me it didn’t look like the engine issue had anything to do with my accident. Even though I clearly stated and showed maintenance records how my vehicle ran great prior to the accident. They shuffled the car over to the body shop without addressing drivability issue first. The body shop had the vehicle for over a week only to quote the body damage and try to get out of doing an entire door panel. They stated it looked to be damaged prior to accident. The estimates were given and then the vehicle sent back to service; only for the service department to come to the same conclusion after a single test. I was told to tow my car to another dealership for a second opinion by my insurance company, but was told "no" once the tow truck arrived in Hopkins. This cost me $75. The service manager blew me off: stated he would call me back, but never did. Another employee called me at the end of the following day. I believe the insurance company meant this was a preferred provider because they would say anything to save the insurance company money and not me; the customer. Lied / Held vehicle while doing no work / delayed / misrepresented / worst experience / 0 of 5 stars if i could More

Very helpful! They quickly sent me requested shop records on a used and well kept Honda CR-Z. Thank you for being courteous. I bought the car in Texas. It’s a long They quickly sent me requested shop records on a used and well kept Honda CR-Z. Thank you for being courteous. I bought the car in Texas. It’s a long way from its original home. It was well taken care of by Luther Hopkins. More

Poor experience once again at Hopkins Honda Service CTR. To Whom it May Concern: I wanted to inform you of my displeasure and experience the previous weekend bringing in my 2016 CR-V for service at your de To Whom it May Concern: I wanted to inform you of my displeasure and experience the previous weekend bringing in my 2016 CR-V for service at your department. I dropped off the vehicle at 8:00 am and was warmly greeted by an advisor. She called around 10:30 that it was all done and I informed her that I would be picking it up later in the afternoon around 2:30. When I came to retrieve the car, my white Cr-V had black marks literally all over the cars hood, the passenger and driver door and the rear of the vehicle near the hatch. I immediately went back and informed your service manager who walked outside with me to inspect the vehicle. She was clearly not empathetic and started to make excuses that in the Winter, many people don't realize they have damage because they leave their vehicles so dirty! Not accepting any blame or responsibility for the issue. I would have absolutely been aware of this mess and I found it completely unacceptable that she persisted it could be my fault. She did say she would take the car to detailing, suggesting it could take an hour. I decided to wait. However, 2 things. 1. You should inspect all vehicles prior to calling the customer and saying it's done! The car had been sitting there for hours like this and now you made me wait an additional 45 minutes while it was detailed. Ridiculous. There was also no mention of an apology, no mention of me being inconvenienced on a Saturday afternoon and being forced to sit at your store for 45 minutes. This is the second and final time that this service manager attempted to blame me (your customer) for an issue with a Crv. This was way too obvious and I would have noticed all of this damage. Fact is, it came right out with the detail, but not without her making me feel guilty and no lack of remorse or apology. Again, this is the second time she has interacted poorly with me, in the same way. Your service manager needs to be customer friendly. This will be the last time I take my vehicle in for service in your department as long as she is a manager there. If you would like to further discuss, I can be reached via my phone or email. Regards, Steve More

Service schedulers suck! Every time I call to make an appointment for what I want done, they ask a bunch of unrelated questions and tell me I need to do X Y and Z. When I con Every time I call to make an appointment for what I want done, they ask a bunch of unrelated questions and tell me I need to do X Y and Z. When I confirm I just want what I called for, they argue. Twice now, after this experience, I come for my appointment with my favorite Service Advisor and he doesn't have one for me. So not only did they argue with the customer, THEN DIDN'T DO THEIR JOB EITHER. If at all possible, avoid their appointment schedulers and make one online. More

Sucker service Had an oil change. Then the service tech pointed out a small nail in the tire tread, convinced that the 2015 CRV needed 4 new tires. Went to my local Had an oil change. Then the service tech pointed out a small nail in the tire tread, convinced that the 2015 CRV needed 4 new tires. Went to my local place, plugged the little hole and sealed it. Total ripoff on the service. Even the buying experience was 'wait, let me check w my mgr', 3-4 times. And undercut a BMW trade-in by 50% from their original offer. These guys are up to no good. $25 patch vs $800 for a new set of tires? Thanks - we'll go elsewhere. More

Incompetent service I got may Honda Accord EX with Honda Sensing from Luther Hopkins Honda in Nov 2017. Here's my experience: Sales: I got no offers from this dealer. So I got may Honda Accord EX with Honda Sensing from Luther Hopkins Honda in Nov 2017. Here's my experience: Sales: I got no offers from this dealer. Some 28 thousand bucks and that's it. I contacted another dealer - Luther Brookdale, and I instantly got a quote of 26 something. Not wanting to loose sales, the dealer instantly matches the price. I was in a hurry to buy a car, so I decided to stick with Hopkins Honda. The sales agent, Bonnie, was great. New vehicle delivery: Car was clean just ok. Noticed scratches all over the car and complained about it. I was promised they would fix it. Two weeks later, the hood was painted and a new clear coat applied. The Collision and Glass team was great. They took good care of the car. When I picked it back up, after 2 weeks, the car felt like a brand new car. The scratches were gone. Service: This is by far the worst part about Hopkins Honda. I had a problem with my car's remote engine start. The remote start would not work at times, and in the Minnesota chill, it was a much needed feature. On the first visit, they told me outright that they cannot diagnose the issue. On the second visit, a week later, I reproduced the issue. Service, however, could not. Went back to them the next week, reproduced the problem, showed them videos of the issue, but service still denied any issue with the remote start. Spoke to Honda Customer Care and was told that there is no known issue with the remote start. Went again to Hopkins Honda, this time with five solutions from internet forums. Service told me they can only try the solutions which Honda recommends. The remote start problem still exists. Service at Hopkins Honda won't go the distance to diagnose and solve the problem. I believe if a diagnosis is not possible, try solving the problem using trial-and-error. The internet is flooded with solutions to the remote start problems in Honda Accords. Tim is someone who's a pain to deal with. He just won't listen to you. Value added services at the time of sale: I opted for Crystal Fusion coating for the windscreen, paint sealant and underbody rust protection. Paid $500 for all of this inclusive, against the retail price of $1500. Realized later that the underbody rust protection was just a rubberized spray that costs about $10 at a hardware store. Cannot comment on the paint sealant, since I am a car detailer too, and right after purchase, I put on CarPro CQuartz ceramic coat on the entire car. Parts: ONE star here. The parts department is only concerned about selling. Let me explain. I wanted to replace the spare wheel with a full service tyre and rim. Hopkins Honda parts dept. provided a quote, but did not have the part. I called Brookdale Honda, and they advised me on the contrary- a full service tyre and rim would take up space in the boot, and the boot would no longer remain flat. Next part: I wanted mud flaps just for the look of it. Hopins Honda Parts team: Sure, it looks great. When can we set you up for installation? Brookdale Honda: Do you really need it. A mud flap is great if you are driving on bad roads with a lot of gravel. Here in Minnesota you do not have the gravel problem. We suggest you get it only if you drive outside Minnesota quite often, Illinois, or Wisconsin for instance. This is what I mean by quality of service. Hopkins just wants to sell, Brookdale advices you. Finance team: This team is the best part about Hopkins Honda. These guys go out of the way to help you out. I had opted for a "Crystal Fusion" coating on the windscreen. The coating required a buff up once in 2-3 months. The guy in Finance told me that Crystal Fusion would send me the necessary wipes within a few months of the first coat. Since I had begun relocating to Chicago, the finance guys gave me their own Crystal Fusion spray so I could restore water repellence. Overall, I did not quite recommend Hopkins Honda service. More

Excellent Service over Ten Years I hope I continue to have the excellent service I have had in the past. When evaluating tires and brakes, the dealer has never pushed for the sale bef I hope I continue to have the excellent service I have had in the past. When evaluating tires and brakes, the dealer has never pushed for the sale before it was needed. I have compared prices on brakes with other shops and the dealer the same price, so I have chosen the dealer. I think one must always be diligent when having their car serviced, you really can't beat the waiting area, which provides free coffee and cookies. More

Body shop bid I have taken my car to this deal several times. No complaints on their work. However, I recently received an estimate for body work that was 3 times I have taken my car to this deal several times. No complaints on their work. However, I recently received an estimate for body work that was 3 times the estimate received by two reputable body shops. Even my insurance adjuster was shocked. I hope they aren't gouging us on service work..I'd be careful. More

2009 Honda CRV This is the best (used) (or new, for that matter) car I have ever owned. Whenever I bring it in for service they do exactly what I ask for (even when This is the best (used) (or new, for that matter) car I have ever owned. Whenever I bring it in for service they do exactly what I ask for (even when I ask them to look at tires fully expecting to have one or all replaced) they say it is not needed at this time. They give me suggestions and never push. The work is done in the time assessed. I cannot imagine going elsewhere for car purchases or service. More

I would give this Dealer '0' Stars if I could Every time I used to go here for a repair, something else would go wrong within a day or two. Coincidence? I think not. Maybe if it had happened once Every time I used to go here for a repair, something else would go wrong within a day or two. Coincidence? I think not. Maybe if it had happened once or twice, but this happened almost every time I had them service my Accord. I bought my new Accord here, and even under factory warranty, the service reps lied to me about the cause of problems (e.g. when the air conditioner failed and the rear foot wells filled with water, the rep told me that a hard rain had blown water back through the ventilation system. Seriously!?!). My neighbor's sister worked here, and even she said the place was totally wack (in a BAD way). she quit - it was just too weird for her to deal with. More