Luther Hopkins Honda - Service Center

Great Experience Very professional but nice, concerned with keeping me informed of everything that was going to be done and the approximate duration; as soon as the te Very professional but nice, concerned with keeping me informed of everything that was going to be done and the approximate duration; as soon as the tech found something I was informed and told if they recommended immediate action or time frames when they should be taken. The lady that took carr of me looked up the applicable coupons because I did not have copies. All in all: Great! More

Recall No problem. I received a recall notice in the mail. I was surprised to receive it, as I had just purchased the vehicle in November. No problem. I received a recall notice in the mail. I was surprised to receive it, as I had just purchased the vehicle in November. More

Very pleasant place I haven’t been there a lot of times so far, but my experience so far has been really good. I really like working with Janet Carlson, who helped me lea I haven’t been there a lot of times so far, but my experience so far has been really good. I really like working with Janet Carlson, who helped me lease a new car. Besides being helpful and knowledgeable, she was very supportive when an embarrassing situation arose well we were turning in my previous lease. I went back to the dealership a few days ago to pick up my license plates. I am a little handicapped and move awkwardly; a very nice man at the dealership put my plates on for me. One note. Earlier this week, the low tire pressure warning light came on. I brought the car in; it turned out the tires were 8 or 9 pounds under inflated. I had only had the car a couple of weeks, so I assume it was delivered that way. However, the weather had also been quite cold, which might have contributed to the pressure situation. The service bay staff were prompt and very helpful; one of them showed me how to re-calibrate the TPMS. More

Chai Lor provided excellent information and service. I hope I can connect with Chai for all my service needs. I will admit that I was put off by a couple inter provided excellent information and service. I hope I can connect with Chai for all my service needs. I will admit that I was put off by a couple interactions I had with other Hopkins Honda team members but Chai pulled it all together. Thank you, Chai! More

Friend In Need? If there's one thing I've found over the years, it is that Luther Hopkins Honda comes through. Whether it's for something I don't understand and know If there's one thing I've found over the years, it is that Luther Hopkins Honda comes through. Whether it's for something I don't understand and know nothing about or a simple oil change, they always get me back on the road... or tell me why I'll have to wait... or why even waiting won't fix it... "Why" makes all the difference in trust and confidence. The staff (many of whom have been there for YEARS!) communicate well and easily and use language that even someone not mechanically inclined, like me, can understand. It's good to know my car has a home away from home when it needs it. More

Top-Notch Service We have always gotten top-notch service on our Hondas from Luther Hopkins Honda. They do an excellent job explaining the problem, what needs to be do We have always gotten top-notch service on our Hondas from Luther Hopkins Honda. They do an excellent job explaining the problem, what needs to be done, if anything (there have been several occasions where we were told service was optional), as well as why the repair needs to be made and cost. This time, we brought our 2013 Honda Civic in for their Lights-Out promotion because the TPMS light was illuminated but the tire pressures were measuring normal when checked manually. A different tire center had told us it wasn't an issue and not to worry about it, but we thought why not get it checked out since Luther Honda was having the promotion. After some checking, they found that 3 out of 4 tires didn't have TPMS sensors on them and the one that did wasn't communicating with the computer. They installed TPMS sensors on the tires and reset everything so it's now working perfectly with no TPMS light. And we feel much less anxious knowing everything is working the way it's supposed to. Thank you once again Hopkins Honda! More

Exacting maintenace and information I was provided with the exact cause of the issue that I was experiencing with 10 minutes and a solution was completed within 90 minutes. I was provided with the exact cause of the issue that I was experiencing with 10 minutes and a solution was completed within 90 minutes. More

very good experience Treated very well by initial workers as car arrived until bill paid at the end. The work was done as promised and communication was good. Treated very well by initial workers as car arrived until bill paid at the end. The work was done as promised and communication was good. More

First Experience was Excellent I purchased my Ridgeline from another Mpls area dealer but when quoted OUTRAGEOUS service prices I shopped around and Luther Hopkins Honda replied rig I purchased my Ridgeline from another Mpls area dealer but when quoted OUTRAGEOUS service prices I shopped around and Luther Hopkins Honda replied right away and was transparent on their pricing. Made my appointment online and they sent a handful of reminders to verify. I dropped vehicle off in the early morning, had it back at promised time and at price quoted. This may not be your typical review, I was a rep for BMW of NA years ago and specialized in CSI (customer service index) which is treating customers as people not numbers. In todays world it's all "me, me and service is secondary or non existent". Well I have to say Luther Hopkins Honda was all about customer service. No hidden surprises, no upsell, staff was friendly and honest. Overall I have NO issues taking my vehicle there and will return on next maintenance. More