Luther Hopkins Honda - Service Center

Good experience. Representative was friendly and profession. Repair was done within given time frame. Waiting area was clean. Would recommend. Representative was friendly and profession. Repair was done within given time frame. Waiting area was clean. Would recommend. More

The Service writer was competent, friendly and thorough. She listened to my concerns and assisted me accordingly. She listened to my concerns and assisted me accordingly. More

I bought a car in April and have had to go back at least once a month for service. They don't seem to be able to fix things correctly. I would never buy a car from them again once a month for service. They don't seem to be able to fix things correctly. I would never buy a car from them again More

We've been using the Luther Hopkins Honda service department for 40 years (in 3 locations) for all of our Honda vehicles. We have always encountered great professional service advisors and service t department for 40 years (in 3 locations) for all of our Honda vehicles. We have always encountered great professional service advisors and service tech specialists. In particular, in the last few weeks we've encountered extensive service issues required on our vehicle, but were guided through the multi-visit, complex process by one of the best service advisors, Zachary Spottke. He is totally professional, tech knowledgeable, and very customer centered. It was a pleasure working with him to restore our older Honda to pristine working condition. More

Had my much loved purchased at Hopkins Honda 2003 Element in for service THE EXACT SAME DAY my wife and I were picking up out $50K Honda Passport - which was a difficult experience in itself (sales and deliv in for service THE EXACT SAME DAY my wife and I were picking up out $50K Honda Passport - which was a difficult experience in itself (sales and delivery were awful - still working through that. My Element needed a simple oil change. I went in to pick it up and pay for the $60 oil change and I was told - oh your tires are worn... - Me: Really? I checked the report that went along with my oil change receipt and it stated that my tires were in the "yellow" 4/32nds of tread was reported. I told the service advisor that the tires have less than 7,500 miles on them. Service Advisor... a bit surprised with this information. - Oh, well it could be your alignment... Me:I had a four wheel alignment done when I bought the tires. Not only that but I had a shop replace the known flaw on the Elements and CRV's of that era in the rear suspension. A part which caused the tires to have significant negative camber - causing excessive tire wear. I literally fixed that issues BEFORE the tires and alignment. My Element is likely in better four wheel alignment than 95% or the ones on the road. Got home checked the tires with my personal tread gauge - between 7/32 and 8/32nds. Basically new tread on the tires. I ask you - How would you like your wife, daughter, mother or son get this type of sham advice from the "authority" - a certified Honda Dealer? Felt like a scam to sell tires. Add to that the sloppy job the tech did. The oil filter is a buggar on the Element. No clear way to remove it without making an oily mess. Normally that mess is cleaned up by the tech. Well the one who worked on mine failed to do any cleanup and my car dripped oil wherever it was parked for about a week after the oil change. More

Karlina was so friendly and helpful! She has amazing customer service and made everything so easy! She has amazing customer service and made everything so easy! More

Temi is the best , I walk in and said I want that car and he was able to get me in it, he told me no worries we got this and I walk away with the car I wanted , he was so sweet , professional, and very frien he was able to get me in it, he told me no worries we got this and I walk away with the car I wanted , he was so sweet , professional, and very friendly.. thanks again Temi More

Temi did a great job managing our expectations around inventory challenges and wait times for our new HRV. Wondwrful experience all around. inventory challenges and wait times for our new HRV. Wondwrful experience all around. More

The Service Center; specifically, Angie Kirkendall and the management were extremely professional and went above and beyond in rectifying my dead battery situation. For the last seven years, I have had t the management were extremely professional and went above and beyond in rectifying my dead battery situation. For the last seven years, I have had the bulk of my service performed by Luther Honda and I have always had outstanding service from their personnel and the quality of their workmanship. I highly recommend them for your service needs. More

Received service 12/1/20. Angie and A.C. They took care of 2 problems, were kind and helpful. A+ Very patient and kind. Your EMPLOYEES make your business--take note. of 2 problems, were kind and helpful. A+ Very patient and kind. Your EMPLOYEES make your business--take note. More