Luther Hopkins Honda - Service Center

Very efficient and responsive service department, I had an appointment and they took me in right away. The shuttle whisked me away to work and back again to pick up my car, all fixed and ready to go. I had an appointment and they took me in right away. The shuttle whisked me away to work and back again to pick up my car, all fixed and ready to go. Slick! More

Great! The best kind of experience for a maintenance visit. A. C. Hecker was my Service Advisor. He approached me upon driving into the service area and from then on, throughout the day he gave me outstanding A. C. Hecker was my Service Advisor. He approached me upon driving into the service area and from then on, throughout the day he gave me outstanding service and kept me advised of what needed repair on my 8-year old Honda Civic. I was there for the 100,000 mile maintenance on my car, however, I also had a few other issues. I brought a problematic issue to his attention and later he phoned me at work to advise of two other problems I was having with the car. I had saved up money for my 100,000 mile maintenance which the service advisors had gone over with me on two of my previous visits. That way, I knew what to expect regarding time and cost. A. C. called me to verify if I wanted him to proceed with all of the work needed to be done and discussed the cost with me as we went along since I asked for a rundown. He was so patient and considerate of my situation as well as the care of my car. I am so happy today to have my car in tiptop condition and I'm going for the next 100,000 miles!! Thank you A.C. and thank you Hopkins Honda for your fantastic service. The cashiers are wonderful people too and so is Chai Lor. I actually had fun getting my car serviced!! More

Great service! Really appreciate the clear communication and personable updates. Nobody likes to see an engine light, but quickly learned the reason for the issue an Really appreciate the clear communication and personable updates. Nobody likes to see an engine light, but quickly learned the reason for the issue and they contacted the extended warranty company to ensure that all would be covered. I was kept aware of of the timing of the fix and was provided with a rental during the time my car was being repaired. More

Jace was great. I was worried that the recall repair would take a long time. And I had a two year old with me. He had someone ready to work on my car immediately. He said it would be 1-1 1/2 hours. It t would take a long time. And I had a two year old with me. He had someone ready to work on my car immediately. He said it would be 1-1 1/2 hours. It took 75 mins. The play area kept my kid busy with a little cookie break in the middle. It was a completely painless experience. More

Great Service Marley greeted me when I drove in. He gave me a time my car should be completed by. He also gave me a call when there was a change in the plan. The Marley greeted me when I drove in. He gave me a time my car should be completed by. He also gave me a call when there was a change in the plan. The car was fixed properly and at the time quoted to me. I will be going back to Luther Hopkins Honda to see Marley the next time my vehicle needs to be serviced!!! More

Recent experience I am always treated with respect and utmost courtesy by everyone. There are a couple of things that bothered me though about my recent visit. I came I am always treated with respect and utmost courtesy by everyone. There are a couple of things that bothered me though about my recent visit. I came in to have a lost key replaced and was given 3 different price quotes. Then when I went to pay I was charged an additional $9.80 shop service fee that hadn't been mentioned. When I questioned this additional fee I was told it was a routine charge that was charged to everyone. Maybe a bit more transparency would be in order. Thanks. More

Thanks to Chris, I was in and out at a reasonable time. He also explained what is being done to my car. Thanks for explaining to a car novice! He also explained what is being done to my car. Thanks for explaining to a car novice! More

Very good service considering that we were a drop in. We were in and out in less than 1.5 hours. Jerry was very nice to work with. were in and out in less than 1.5 hours. Jerry was very nice to work with. More

Scheduled service Informed of necessary service and convenient text communication. Pricing explained and applicable coupons applied without hesitation. Appreciate the s Informed of necessary service and convenient text communication. Pricing explained and applicable coupons applied without hesitation. Appreciate the service convenience and time as well as comfort of waiting area which allowed me to work. More

oil change timely and professionally completed work,treated with respect and very individualized approach to the details on the condition of my car,great custome timely and professionally completed work,treated with respect and very individualized approach to the details on the condition of my car,great customer service, very pleasant waiting area. Always enjoy to come there! More