Luther Hopkins Honda

I brought my Honda Accord in for a power steering recall. i was originally told that you would check it over to see if replacement of the hose was required. When I arrived at 8:30 Monday morning, I was tol i was originally told that you would check it over to see if replacement of the hose was required. When I arrived at 8:30 Monday morning, I was told that on Saturday, Honda decided to do the replacement on all eligible units but that you would not have the necessary part until Tuesday. An e-mail over the weekend would have saved me a trip. I brought the car in for the work on Tuesday PM for the work which was completed but it was recommended that I have a part replaced that was not covered by the recall. I agreed but later was told that the necessary part was not in stock and that I would once again have to return and have the work done. Finally the work was completed. Your Service people were helpful and professional throughout. Clearly, they are not supported in their work with an equally effective support system which might have saved me one, if not two, extra trips. Regards T M Soller More

Fast and friendly service from the moment you step in. Fast and friendly service from the moment you step in. They estimated the service to last 1-1.15 hours and I was out of there in less then an hour. Fast and friendly service from the moment you step in. They estimated the service to last 1-1.15 hours and I was out of there in less then an hour. The waiting room is very convenient and has internet connection as well as fresh coffee and cookies. A great place that allows you to keep on with work if you need to wait for a long time, as well as a friendly kids place to entertain your kids if they're with you. More

Service is always easy to schedule, they do a good job and do not overcharge. Service waiting area is excellent with business work space and wi-fi. I like to wait for my car, so this way I can continue and do not overcharge. Service waiting area is excellent with business work space and wi-fi. I like to wait for my car, so this way I can continue to work and get things done. More

The paperwork part (setting up the appointment, getting checked in and out) was easy. Everyone was polite and professional. When I called back a few days later with a question, it was answered promptly and checked in and out) was easy. Everyone was polite and professional. When I called back a few days later with a question, it was answered promptly and courteously. And as others have mentioned, the lounge area is very nice and the cookies (especially the frosted ones) are quite good. But I was told that the work would take about an hour, so I waited, taking time off from work, and even though no extra work was performed, it took closer to two hours to finish. I would have planned differently if I had known about that. Also, compared to my local independent mechanic, it's quite pricey for the same work. So unless there is something I think can only be solved by the dealer, I don't think the cookies are worth the extra money. More

I called to schedule what I thought was a routine appointment. The codes that came up on my car, I was told, were for an oil change and tire rotation and this should take 2 hours. When I arrived, I w appointment. The codes that came up on my car, I was told, were for an oil change and tire rotation and this should take 2 hours. When I arrived, I was told that I also needed a valve adjustment to the tune of $400.00 and it would take 4 hours. I was given a "rental car" to use for the day. That saved me $15.00. I think I should have been advised what the codes were for when I scheduled my appointment, and given the correct amount of time that it would take for the service. When questioned about the need for this service, the answers were vague. Did the service code come up because the car required it, or because I hit a certain number of miles on the car, combined with the age of the car? This makes me believe that there a whole lot of unneccessary work being done on Hondas. I did notice that all of the cars in for service that day were newer Hondas. They are good cars. Why all the need for service? BIG MONEY!!! More

Hopkins Honda is always so nice. The waiting area is clean. They have paper to read and beverages and goodies are available. I have been with Hopkins Honda for services since 1982 and their service is clean. They have paper to read and beverages and goodies are available. I have been with Hopkins Honda for services since 1982 and their service is the best I've seen. More

The whole staff was very professional and friendly . Lamarr Ratliff made my purchase even better by having everything in order for me and was my eyes on the vehicale and was honest and helpfull, which h Lamarr Ratliff made my purchase even better by having everything in order for me and was my eyes on the vehicale and was honest and helpfull, which help releive the stress in purchasing the vehicale. The dealership has experienced personal working for them. I can not say enough about my experience with this dealership I will recomend everyone I know to check out Lurther Hopkins Honda before seeking other dealerships. Thank you again for a great vehicale and a great staff. Jill Lockard Omaha, NE More

Went to dealership for service on ubiquitous, and pervasive power steering problem; warranty has been extended on 2005-2010 Honda Odyssey for power steering problems--do a google search, there clearl pervasive power steering problem; warranty has been extended on 2005-2010 Honda Odyssey for power steering problems--do a google search, there clearly were manufacturing problems with that component of the vehicle. The dealership found a defective/worn out O ring--another problem you can google for this model--but would not consider that covered under the warranty. Cost? $150 to change $2.00 O ring. Shame on me. It seemed to me that the goodwill generated by covering this repair would be worth it. Clearly that is a sentiment not shared by this dealership; maybe all of Honda. We drive two Honda's. Guess what? The 2007 Honda Accord has been part of a Honda recall; for power steering problems. Took the Accord in, you guess it. They found the same problem, again they did not cover the service. Very disappointing. More

We purchased our CRV new in 2007 at Hopkins Honda and it has been serviced there ever since. They are consistently friendly, accommodating , prompt and above all, Honest. Highly recommend! has been serviced there ever since. They are consistently friendly, accommodating , prompt and above all, Honest. Highly recommend! More

I was very happy with the gentleman who helped me. I forgot my coupon and he gave it to me anyway, and I had an issue with the washer fluid for my back window and he took it upon himself to figure it ou forgot my coupon and he gave it to me anyway, and I had an issue with the washer fluid for my back window and he took it upon himself to figure it out. Very nice. More